Customer Service Representative (Tempe)
Iannarino Fullen Group, Tempe, AZ, United States
Hours:
7:45am–4pm
Location:
Priest & Southern Tempe
Deliver outstanding customer service by responding to client inquiries with accuracy, efficiency,
and professionalism
Research and resolve issues to ensure a positive client experience
Review and audit advertising and incentive claims for accuracy and compliance
Handle 25-50 phone calls per day while maintaining high service standards
Identify opportunities to improve processes, efficiency, and overall service delivery
1. The Auditing Side (The Core Task)
The bulk of your day is spent reviewing advertising or incentive claims submitted by retailers.
Verification:
You look at digital copies of ads, receipts, or invoices to make sure they meet the Program Rules set by a brand (like Sony or Whirlpool).
Data Entry:
You enter the claim details into their proprietary system to trigger a payment or a denial.
Compliance:
If an ad used the wrong font, the wrong price, or ran on the wrong date, you are the person who flags it.
2. The Service Side (The Phone/Email)
When a retailer or a salesperson has a question about a claim, they contact you.
Call Volume:
You can expect to handle anywhere from
15 to 50 calls per day , depending on the specific account (client) you are assigned to.
Issue Resolution:
You explain
why
a rebate was denied or tell a store manager what additional documents they need to send in to get paid.
Email Correspondence:
You’ll also manage a shared inbox to provide written updates on claim statuses.
7:45am–4pm
Location:
Priest & Southern Tempe
Deliver outstanding customer service by responding to client inquiries with accuracy, efficiency,
and professionalism
Research and resolve issues to ensure a positive client experience
Review and audit advertising and incentive claims for accuracy and compliance
Handle 25-50 phone calls per day while maintaining high service standards
Identify opportunities to improve processes, efficiency, and overall service delivery
1. The Auditing Side (The Core Task)
The bulk of your day is spent reviewing advertising or incentive claims submitted by retailers.
Verification:
You look at digital copies of ads, receipts, or invoices to make sure they meet the Program Rules set by a brand (like Sony or Whirlpool).
Data Entry:
You enter the claim details into their proprietary system to trigger a payment or a denial.
Compliance:
If an ad used the wrong font, the wrong price, or ran on the wrong date, you are the person who flags it.
2. The Service Side (The Phone/Email)
When a retailer or a salesperson has a question about a claim, they contact you.
Call Volume:
You can expect to handle anywhere from
15 to 50 calls per day , depending on the specific account (client) you are assigned to.
Issue Resolution:
You explain
why
a rebate was denied or tell a store manager what additional documents they need to send in to get paid.
Email Correspondence:
You’ll also manage a shared inbox to provide written updates on claim statuses.