Hotel Front Desk Manager
Concord Hospitality Enterprises, Columbus, OH, United States
Description
We are looking for our next Front Office Manager!
Position Summary
The Springhill Suites/TownePlace Suites by Marriott Columbus Easton is a Dual Brand property, with a combined 262 rooms, professionally managed by Concord Hospitality. The Hotel Front Office Manager oversees all front of house operations to ensure an exceptional guest experience from arrival through departure. This role leads the front desk team, maintains service standards, resolves guest concerns, and ensures smooth daily hotel operations while supporting revenue goals and guest satisfaction.
Key Responsibilities
Lead and supervise Front Desk, Lobby Bar, Shuttle
Ensure seamless check-in and check-out experiences
Handle escalated guest complaints and service recovery situations
Create schedules and maintain proper staffing levels
Train, coach, and evaluate associates
Monitor room inventory, occupancy, and reservations
Coordinate closely with Housekeeping, Maintenance, and Sales departments
Ensure compliance with brand standards and hotel policies
Support upselling initiatives and guest loyalty programs
Review guest feedback and implement service improvements
Qualifications
Previous hotel experience required
Comfortable using technology and hotel PMS systems
Strong communication and conflict-resolution skills
Ability to work flexible schedule including nights, weekends and holidays
Leadership mindset with strong team-building skills
Why You’ll Like This Role
You get to lead people, not just manage tasks
Every day is different
Opportunity to grow in hotel operations
Fast -paced environment with lots of guest interaction
Ability to make an impact on guest satisfaction and team culture
Benefits
Medical, dental, vision insurance
Generous PTO (Paid Time Off) and Holiday Pay
Life Insurance and short/long-term disability options and more!
401 k with company match
Hotel discounts
Training, development and career advancement opportunities
Starting salary: $55,000 per year + Bonus potential
Why Join Concord
At Concord Hospitality, our people come first. We believe that when associates feel supported, empowered, and valued, they create exceptional experiences for our guests.
Our
Associate First
culture is built around growth, balance, recognition, and opportunity. Whether you’re building a long-term hospitality career or looking to grow your leadership skills, we invest in your success through training, development, and advancement opportunities at every level.
At the heart of Concord are our five cornerstones:
Quality, Integrity, Community, Profitability, and FUN . These values shape how we work, lead, and support one another every day.
We’re proud of the culture we’ve built — one where teamwork matters, individuality is celebrated, and associates genuinely enjoy coming to work.
We Are Concord.
Concord Hospitality is an equal opportunity employer committed to fostering a diverse, inclusive workplace where everyone feels welcome, respected, and empowered to succeed.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
We are looking for our next Front Office Manager!
Position Summary
The Springhill Suites/TownePlace Suites by Marriott Columbus Easton is a Dual Brand property, with a combined 262 rooms, professionally managed by Concord Hospitality. The Hotel Front Office Manager oversees all front of house operations to ensure an exceptional guest experience from arrival through departure. This role leads the front desk team, maintains service standards, resolves guest concerns, and ensures smooth daily hotel operations while supporting revenue goals and guest satisfaction.
Key Responsibilities
Lead and supervise Front Desk, Lobby Bar, Shuttle
Ensure seamless check-in and check-out experiences
Handle escalated guest complaints and service recovery situations
Create schedules and maintain proper staffing levels
Train, coach, and evaluate associates
Monitor room inventory, occupancy, and reservations
Coordinate closely with Housekeeping, Maintenance, and Sales departments
Ensure compliance with brand standards and hotel policies
Support upselling initiatives and guest loyalty programs
Review guest feedback and implement service improvements
Qualifications
Previous hotel experience required
Comfortable using technology and hotel PMS systems
Strong communication and conflict-resolution skills
Ability to work flexible schedule including nights, weekends and holidays
Leadership mindset with strong team-building skills
Why You’ll Like This Role
You get to lead people, not just manage tasks
Every day is different
Opportunity to grow in hotel operations
Fast -paced environment with lots of guest interaction
Ability to make an impact on guest satisfaction and team culture
Benefits
Medical, dental, vision insurance
Generous PTO (Paid Time Off) and Holiday Pay
Life Insurance and short/long-term disability options and more!
401 k with company match
Hotel discounts
Training, development and career advancement opportunities
Starting salary: $55,000 per year + Bonus potential
Why Join Concord
At Concord Hospitality, our people come first. We believe that when associates feel supported, empowered, and valued, they create exceptional experiences for our guests.
Our
Associate First
culture is built around growth, balance, recognition, and opportunity. Whether you’re building a long-term hospitality career or looking to grow your leadership skills, we invest in your success through training, development, and advancement opportunities at every level.
At the heart of Concord are our five cornerstones:
Quality, Integrity, Community, Profitability, and FUN . These values shape how we work, lead, and support one another every day.
We’re proud of the culture we’ve built — one where teamwork matters, individuality is celebrated, and associates genuinely enjoy coming to work.
We Are Concord.
Concord Hospitality is an equal opportunity employer committed to fostering a diverse, inclusive workplace where everyone feels welcome, respected, and empowered to succeed.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr