Guest Services Supervisor, Gate City Casino
Delaware North, Nashua, NH, United States
The opportunity
Delaware North Gaming is hiring a full-time Guest Services Supervisor to join our team at Gate City Casino in Nashua, New Hampshire. As a Guest Services Supervisor, you will be responsible for overseeing Players Club attendants, training, scheduling, inventory, promotions, Player Rewards, daily paperwork, and dispute resolution. If you are passionate about providing exceptional guest service and have experience in a fast‑paced gaming environment, apply today!
Pay
$27.00 - $30.00 / hour. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
What we offer
We care about our team member’s personal and professional well‑being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
Weekly pay
Training and development opportunities
Employee discounts
Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.
What will you do?
Maintain daily Lucky North Rewards procedures, including ID verification, application processing, record keeping, and system coding
Communicate promotional details, point structures, and rewards program benefits to guests and team members
Update guest account information and manage direct mail parameters without altering player ratings
Recruit new club members while answering patron questions and resolving complaints with active listening techniques
Execute promotional games, contests, drawings, and giveaways to support engagement initiatives
Manage inventory of retail items and department supplies to support rewards operations
Support team operations by assisting with hiring, answering policy questions, and guiding team members on procedures
More about you
Must be 21 years of age
Guest service and cash handling experience are required
No degree required
Ability to obtain and maintain a state gaming license
Basic computer skills, including word processing, spreadsheets, databases, and point-of-sale systems, are preferred
Ability to perform basic math calculations
Supervisory experience
Physical requirements
Ability to lift up to 30 pounds
Frequent standing and walking for the entire length of shift
Shift details
Evenings
Every weekend
OT as needed
8hr shift
10hr shift
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
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Delaware North Gaming is hiring a full-time Guest Services Supervisor to join our team at Gate City Casino in Nashua, New Hampshire. As a Guest Services Supervisor, you will be responsible for overseeing Players Club attendants, training, scheduling, inventory, promotions, Player Rewards, daily paperwork, and dispute resolution. If you are passionate about providing exceptional guest service and have experience in a fast‑paced gaming environment, apply today!
Pay
$27.00 - $30.00 / hour. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
What we offer
We care about our team member’s personal and professional well‑being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
Weekly pay
Training and development opportunities
Employee discounts
Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.
What will you do?
Maintain daily Lucky North Rewards procedures, including ID verification, application processing, record keeping, and system coding
Communicate promotional details, point structures, and rewards program benefits to guests and team members
Update guest account information and manage direct mail parameters without altering player ratings
Recruit new club members while answering patron questions and resolving complaints with active listening techniques
Execute promotional games, contests, drawings, and giveaways to support engagement initiatives
Manage inventory of retail items and department supplies to support rewards operations
Support team operations by assisting with hiring, answering policy questions, and guiding team members on procedures
More about you
Must be 21 years of age
Guest service and cash handling experience are required
No degree required
Ability to obtain and maintain a state gaming license
Basic computer skills, including word processing, spreadsheets, databases, and point-of-sale systems, are preferred
Ability to perform basic math calculations
Supervisory experience
Physical requirements
Ability to lift up to 30 pounds
Frequent standing and walking for the entire length of shift
Shift details
Evenings
Every weekend
OT as needed
8hr shift
10hr shift
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
#J-18808-Ljbffr