IT Technician II: Advanced Troubleshooting & Mentoring

Technibus, Inc. is seeking an IT Technician II in Sugar Land, Texas to provide Tier 2 technical support for the IT Service Desk. This position requires strong diagnostic skills for troubleshooting incidents related to Windows 11, Microsoft Office 365, and Active Directory. Responsibilities include mentoring Tier 1 staff, handling escalated issues, and managing ticket documentation. A degree in IT or related field and 2-4 years of experience in technical support are preferred. The job requires on-site presence and occasional after-hours support.
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