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Position Summary

The Senior Relationship Banker is an advanced, highly skilled role within the banking team, combining expertise in customer services, sales, and operational management. This role requires extensive knowledge of banking products, services, and customer relationship management. A Relationship Banker III is expected to handle the most complex transactions, provide leadership assistance within the branch, and drive sales and operational excellence. This position also involves mentoring and training new associates, contributing to branch performance and ensuring adherence to compliance and operational standards.

Duties & Responsibilities

Customer Service & Relationship Management

Provide exceptional, high-level customer service, addressing complex inquiries, complaints, and concerns with professionalism and efficiency.
Serve as the primary point of contact for high-net-worth individuals or business customers, offering tailored financial solutions.
Build and maintain strong, long-term customer relationships by identifying needs and recommending appropriate banking products and services.

Sales & Cross-Selling

Identify opportunities to enhance customer portfolios by cross-selling additional products or services based on financial need.
Meet and exceed monthly sales and referral goals by engaging with customer to assess needs and recommend suitable banking solutions.
Lead efforts to develop new growth opportunities and improve branch performance through community engagement, marketing initiatives, and referrals to lines of business.

Account Management and Support

Open and manage personal and business accounts ensuring the account setup is accurate and compliant with regulatory requirements.
Assist with account maintenance tasks, such as updating personal information, assisting with transfers, and processing check orders.
Support customers with online and mobile banking services, ensuring they are comfortable and knowledgeable about digital banking tools.

Loan & Credit Processing

Process and assist with customer loan applications, including personal loans and home equity lines of credit.
Conduct initial loan screenings, gather necessary documentation, and work closely with loan offers or other departments to ensure a smooth loan approval process.
Educate customers on loan products, eligibility requirements, and loan terms.

Transactions & Cash Handling

Assist, as needed, with processing transactions.
Balance cash drawer and ensure transactions are accurately recorded and processed.

Compliance & Risk Management

Ensure compliance with all bank policies, procedures, and regulatory requirements, particularly in relation to financial transactions and customer interactions.
Monitor and detect any suspicious or potentially fraudulent activity, escalating issues to management and other departments as appropriate.
Adhere to privacy regulations and ensure customer data is handled securely and confidentially.

Team Support and Mentorship

Mentor and develop junior Relationship Banker I and II staff, providing training on banking procedures, compliance, and customer service excellence.
Offer guidance and coaching to enhance the performance of branch staff, ensuring that all team members meet or exceed operational, sales, and customer service standards.
Lead by example in demonstrating a strong understanding of the bank's products and services, helping to drive a positive and productive work environment.

Branch Operations & Administrative Support

Assist with daily branch operational tasks, including balancing cash, managing branch supplies, and supporting the opening and closing of the branch.
Support branch leadership in maintaining branch security and ensuring operational efficiency.

Education & Experience

Knowledge of:

Strong sales and customer service skills
Strong oral and written communication skills
Basic math and accounting functions
The basic tenets of lending and assessing a customer's financial needs

Ability to:

Accurately count money
Perform duties and make decisions under frequent time pressures
Stand for extended periods of time
Lift 50 pounds
Explain products and services to current and potential customers
In concert with Banking Center leadership and other LOB, participate in cross-selling

Education and Training:

Requires a High School diploma.
2 years of banking experience with lending responsibilities required
1 year of previous training and/or combination of mentorship, military or management experience required
Pursuant to the Secure and Fair Enforcement for Mortgage Licensing Act (\"SAFE Act\"), all Relationship Bankers (if lending) are required to maintain current registration with the Nationwide Mortgage Licensing System & Registry (\"NMLS\"). If such registration is not active as of the hire date, the Relationship Banker must immediately attain active registration upon employment. Relationship Bankers who fail to maintain an active and current registration will be unable to lend and may be subject to disciplinary action, up to and including termination of employment.
Requires knowledge of Microsoft Office.

Benefits and Compensation

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: $22.50-$26.00/hour)

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being-now and in the years to come-are important to us. Busey's Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.

Unsolicited Resumes

Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (\"Agency\"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (\"Agreement\"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.

","shortDescription","

Position Summary

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Position Summary

Duties & Responsibilities

Customer Service & Relationship Management

Provide exceptional, high-level customer service, addressing complex inquiries, complaints, and concerns with professionalism and efficiency.
Serve as the primary point of contact for high-net-worth individuals or business customers, offering tailored financial solutions.
Build and maintain strong, long-term customer relationships by identifying needs and recommending appropriate banking products and services.

Sales & Cross-Selling

Identify opportunities to enhance customer portfolios by cross-selling additional products or services based on financial need.
Meet and exceed monthly sales and referral goals by engaging with customer to assess needs and recommend suitable banking solutions.
Lead efforts to develop new growth opportunities and improve branch performance through community engagement, marketing initiatives, and referrals to lines of business.

Account Management and Support

Open and manage personal and business accounts ensuring the account setup is accurate and compliant with regulatory requirements.
Assist with account maintenance tasks, such as updating personal information, assisting with transfers, and processing check orders.
Support customers with online and mobile banking services, ensuring they are comfortable and knowledgeable about digital banking tools.

Loan & Credit Processing

Process and assist with customer loan applications, including personal loans and home equity lines of credit.
Conduct initial loan screenings, gather necessary documentation, and work closely with loan offers or other departments to ensure a smooth loan approval process.
Educate customers on loan products, eligibility requirements, and loan terms.

Transactions & Cash Handling

Assist, as needed, with processing transactions.
Balance cash drawer and ensure transactions are accurately recorded and processed.

Compliance & Risk Management

Ensure compliance with all bank policies, procedures, and regulatory requirements, particularly in relation to financial transactions and customer interactions.
Monitor and detect any suspicious or potentially fraudulent activity, escalating issues to management and other departments as appropriate.
Adhere to privacy regulations and ensure customer data is handled securely and confidentially.

Team Support and Mentorship

Mentor and develop junior Relationship Banker I and II staff, providing training on banking procedures, compliance, and customer service excellence.
Offer guidance and coaching to enhance the performance of branch staff, ensuring that all team members meet or exceed operational, sales, and customer service standards.
Lead by example in demonstrating a strong understanding of the bank's products and services, helping to drive a positive and productive work environment.

Branch Operations & Administrative Support

Assist with daily branch operational tasks, including balancing cash, managing branch supplies, and supporting the opening and closing of the branch.
Support branch leadership in maintaining branch security and ensuring operational efficiency.

Education & Experience

Knowledge of:

Strong sales and customer service skills
Strong oral and written communication skills
Basic math and accounting functions
The basic tenets of lending and assessing a customer's financial needs

Ability to:

Accurately count money
Perform duties and make decisions under frequent time pressures
Stand for extended periods of time
Lift 50 pounds
Explain products and services to current and potential customers
In concert with Banking Center leadership and other LOB, participate in cross-selling

Education and Training:

Requires a High School diploma.
2 years of banking experience with lending responsibilities required
1 year of previous training and/or combination of mentorship, military or management experience required
Pursuant to the Secure and Fair Enforcement for Mortgage Licensing Act (\"SAFE Act\"), all Relationship Bankers (if lending) are required to maintain current registration with the Nationwide Mortgage Licensing System & Registry (\"NMLS\"). If such registration is not active as of the hire date, the Relationship Banker must immediately attain active registration upon employment. Relationship Bankers who fail to maintain an active and current registration will be unable to lend and may be subject to disciplinary action, up to and including termination of employment.
Requires knowledge of Microsoft Office.

Benefits and Compensation

(Base Pay Range: $22.00-$26.00/hour)

Equal Opportunity

Unsolicited Resumes

#HPBB

","Senior Relationship Banker | Downtown Champaign",[85],["B","3014573372"],"2 days ago","/jobs/3014573372-senior-relationship-banker-downtown-champaign","Champaign, IL, United States","/jobs?location=Champaign%2C+IL%2C+United+States","/jobs?keyword=Senior+Relationship+Banker+%7C+Downtown+Champaign",{"_65":66,"_67":86,"_69":87,"_71":72,"_73":88},"Champaign","Champaign, IL, United States, 61820","61820",["D",1777478400000],"First Commonwealth Bank","First Commonwealth Bank is looking for a Relationship Banker in New Alexandria, PA who is dedicated to improving customer financial lives. This role involves championing operations and compliance, growing consumer relationships, and ensuring personal development. Candidates should have a high school diploma, excellent communication skills, and a minimum of three years in a client-centric sales role. The position offers opportunities for training and professional growth, as well as the chance to make a meaningful impact on customers' lives.
#J-18808-Ljbffr
","First Commonwealth Bank is looking for a Relationship Banker in New Alexandria, PA who is dedicated to improving customer financial lives. This rol...","Relationship Banker: Growth & Lending Specialist",[102],["B","3530878358"],"Work at First Commonwealth Bank","/jobs/3530878358-relationship-banker-growth-lending-specialist","New Alexandria, PA, United States","/jobs?keyword=First+Commonwealth+Bank","/jobs?location=New+Alexandria%2C+PA%2C+United+States","/jobs?keyword=Relationship+Banker%3A+Growth+%26+Lending+Specialist",{"_65":66,"_67":103,"_69":98,"_71":104},"New Alexandria","PA",["D",1777507200000],"Sonicjobs","Relationship Banker (full-time)

Powell Valley National Bank is seeking a full-time relationship banker for their Big Stone Gap Office. The role involves providing exceptional customer service, processing transactions, and managing customer relationships, requiring 40 hours of work per week.
Candidates should have a high school diploma or equivalent, with banking or financial services experience preferred. Excellent communication skills and a customer-oriented approach are essential, along with previous cash handling experience.
Salary details are not specified, but the position emphasizes the importance of compliance with banking regulations and customer support.

","Relationship Banker (full-time)

Powell Valley National Bank is seeking a full-time relationship banker for their Big Stone Gap Office. The...","Relationship Banker (full-time)",[119],["B","3532771037"],"Work at Sonicjobs","20 hours ago","/jobs/3532771037-relationship-banker-full-time","Big Stone Gap, VA, United States","/jobs?keyword=Sonicjobs","/jobs?location=Big+Stone+Gap%2C+VA%2C+United+States","/jobs?keyword=Relationship+Banker+%28full-time%29",{"_65":66,"_67":120,"_69":121,"_71":122,"_73":123},"Big Stone Gap","Big Stone Gap, VA, United States, 24219","VA","24219",["D",1777539600000],"As a First Commonwealth Senior Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience, and the role each employee plays in delivering on our Customer Service Promise every day. You have a passion for building relationships, educating, advising and identifying opportunities to equip our customers and employees with financial solutions that will help them achieve Financial Confidence. You will own issues from beginning to end and keep the Financial Solutions Center running smoothly and efficiently. In partnership with your Manager, you will help drive consumer sales through consistent and on‑going development activities focused on expanding existing customer relationships and engaging new prospects to win both their personal and business related banking relationships. You will also help your Manager engage and develop the rest of the team by participating in and leading peer‑to‑peer coaching and role playing, and help drive your personal development, because you know that, as a Senior Relationship Banker, you can change people’s lives.

As a Senior Relationship Banker you are eligible for quarterly sales & service incentives.

What Great Looks Like in this Role
As an Senior Relationship Banker, your days will be divided into 5 essential job functions:

Deepen Consumer Relationships – 40% of your time will be spent growing relationships with your existing customer base.

Stay connected with customers through onboarding and outbound calling

Generate consistent and meaningful appointments weekly including prospects

Identify partner referrals by asking purposeful questions

Uncover consumer lending opportunities, with an emphasis on real estate secured

Grow Consumer Relationships – 40% of your time will be spent establishing and growing consumer relationships through the following activities:

Manage your assigned Top 500 customers

Utilize marketing campaigns to inform customers about our products

Ask for referrals and advocate for the Refer‑A‑Friend program

Use effective research, tools and techniques for prospecting

Use BUILD and BUILD 2.0 with every account opening

Champion Operations and Compliance – 10% of your time will be spent protecting the privacy and security of our customers. You will do this through the following activities:

Protect the privacy and security of our customers

Have the right conversations around NSF/OD and other fee retention

Follow proper cash handling, teller differences and dual control guidelines

Adhere to all audit guidelines

Delegate and oversee responsibilities for others to learn our internal controls

Mitigate risk by adhering to FCB policies, procedures and processes.

Personal Development – 10% of your time will be spent ensuring that you are engaging in the right activities to drive growth, both in balance sheets and in yourself.

Take ownership of your own development

Practice and perfect your BUILD and BUILD 2.0 skills

Develop knowledge of Business Products

Stay a subject matter expert on our digital products

Stay informed with Need2Know and First2Know

Conduct and participate in peer‑to‑peer coaching and role play

Seek feedback from peers and leaders

Complete all required trainings in a timely manner

Customer Experience – every day, every customer, every interaction you will always have the following at the top of your mind:

Live our Mission and Core Values

Be a Champion of our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yes

Increase the sales effectiveness and efficiency of your team by championing BUILD and conducting consistent outbound calling

Promptly follow‑through and ensure you are the single contact for problem resolution

Follow the “One to say YES, two to say NO” rule

Maintain the highest standard of conduct and account integrity for yourself and your team.

Bona Fide Occupational Qualifications

A high school diploma or equivalent.

Five (5) or more years of relevant experience in a client‑centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of client service and adhering to operational expectations.

Excellent communications skills, passionate about helping others, motivated to learn, solutions‑based sales skills, professionalism, resourcefulness, exceptional relationship‑building skills, ability to excel in a complex and dynamic environment.

Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems).

Must register and maintain current registration with the National Mortgage Licensing System & Registry (NMLS). The NMLS website (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

A valid driver’s license and ability/willingness to travel regionally.

Travel Required
Yes. Regional Travel may be required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

#J-18808-Ljbffr
","As a First Commonwealth Senior Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their business...","Senior Relationship Banker",[135],["B","3535097850"],"11 hours ago","/jobs/3535097850-senior-relationship-banker","Murrysville, PA, United States","/jobs?location=Murrysville%2C+PA%2C+United+States","/jobs?keyword=Senior+Relationship+Banker",{"_65":66,"_67":136,"_69":132,"_71":104},"Murrysville",8752,"name","Newsday Media Group","agency","logo","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/351727.GIF","slug","newsday-media-group","

Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

","Melville, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","newsday.jpg","hexCode","#D52B1E","headline","Award-Winning Local Media Powerhouse Serving Long Island & New York City","/companies/newsday-media-group","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/8752/newsday.jpg",["B","3535010392"],["D",1777543200000],"indexedAt","As a First Commonwealth Senior Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience, and the role each employees plays in deli Relationship Banker, Relationship, Banker, Customer Experience, Customer Service, Relations, Banking, Business Services
","descriptionText","Senior Relationship Banker First Commonwealth Bank As a First Commonwealth Senior Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. 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