Senior Relationship Banker
First Commonwealth Bank, Murrysville, PA, United States
As a First Commonwealth Senior Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience, and the role each employee plays in delivering on our Customer Service Promise every day. You have a passion for building relationships, educating, advising and identifying opportunities to equip our customers and employees with financial solutions that will help them achieve Financial Confidence. You will own issues from beginning to end and keep the Financial Solutions Center running smoothly and efficiently. In partnership with your Manager, you will help drive consumer sales through consistent and on‑going development activities focused on expanding existing customer relationships and engaging new prospects to win both their personal and business related banking relationships. You will also help your Manager engage and develop the rest of the team by participating in and leading peer‑to‑peer coaching and role playing, and help drive your personal development, because you know that, as a Senior Relationship Banker, you can change people’s lives.
As a Senior Relationship Banker you are eligible for quarterly sales & service incentives.
What Great Looks Like in this Role
As an Senior Relationship Banker, your days will be divided into 5 essential job functions:
Deepen Consumer Relationships – 40% of your time will be spent growing relationships with your existing customer base.
Stay connected with customers through onboarding and outbound calling
Generate consistent and meaningful appointments weekly including prospects
Identify partner referrals by asking purposeful questions
Uncover consumer lending opportunities, with an emphasis on real estate secured
Grow Consumer Relationships – 40% of your time will be spent establishing and growing consumer relationships through the following activities:
Manage your assigned Top 500 customers
Utilize marketing campaigns to inform customers about our products
Ask for referrals and advocate for the Refer‑A‑Friend program
Use effective research, tools and techniques for prospecting
Use BUILD and BUILD 2.0 with every account opening
Champion Operations and Compliance – 10% of your time will be spent protecting the privacy and security of our customers. You will do this through the following activities:
Protect the privacy and security of our customers
Have the right conversations around NSF/OD and other fee retention
Follow proper cash handling, teller differences and dual control guidelines
Adhere to all audit guidelines
Delegate and oversee responsibilities for others to learn our internal controls
Mitigate risk by adhering to FCB policies, procedures and processes.
Personal Development – 10% of your time will be spent ensuring that you are engaging in the right activities to drive growth, both in balance sheets and in yourself.
Take ownership of your own development
Practice and perfect your BUILD and BUILD 2.0 skills
Develop knowledge of Business Products
Stay a subject matter expert on our digital products
Stay informed with Need2Know and First2Know
Conduct and participate in peer‑to‑peer coaching and role play
Seek feedback from peers and leaders
Complete all required trainings in a timely manner
Customer Experience – every day, every customer, every interaction you will always have the following at the top of your mind:
Live our Mission and Core Values
Be a Champion of our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yes
Increase the sales effectiveness and efficiency of your team by championing BUILD and conducting consistent outbound calling
Promptly follow‑through and ensure you are the single contact for problem resolution
Follow the “One to say YES, two to say NO” rule
Maintain the highest standard of conduct and account integrity for yourself and your team.
Bona Fide Occupational Qualifications
A high school diploma or equivalent.
Five (5) or more years of relevant experience in a client‑centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of client service and adhering to operational expectations.
Excellent communications skills, passionate about helping others, motivated to learn, solutions‑based sales skills, professionalism, resourcefulness, exceptional relationship‑building skills, ability to excel in a complex and dynamic environment.
Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems).
Must register and maintain current registration with the National Mortgage Licensing System & Registry (NMLS). The NMLS website (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.
A valid driver’s license and ability/willingness to travel regionally.
Travel Required
Yes. Regional Travel may be required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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As a Senior Relationship Banker you are eligible for quarterly sales & service incentives.
What Great Looks Like in this Role
As an Senior Relationship Banker, your days will be divided into 5 essential job functions:
Deepen Consumer Relationships – 40% of your time will be spent growing relationships with your existing customer base.
Stay connected with customers through onboarding and outbound calling
Generate consistent and meaningful appointments weekly including prospects
Identify partner referrals by asking purposeful questions
Uncover consumer lending opportunities, with an emphasis on real estate secured
Grow Consumer Relationships – 40% of your time will be spent establishing and growing consumer relationships through the following activities:
Manage your assigned Top 500 customers
Utilize marketing campaigns to inform customers about our products
Ask for referrals and advocate for the Refer‑A‑Friend program
Use effective research, tools and techniques for prospecting
Use BUILD and BUILD 2.0 with every account opening
Champion Operations and Compliance – 10% of your time will be spent protecting the privacy and security of our customers. You will do this through the following activities:
Protect the privacy and security of our customers
Have the right conversations around NSF/OD and other fee retention
Follow proper cash handling, teller differences and dual control guidelines
Adhere to all audit guidelines
Delegate and oversee responsibilities for others to learn our internal controls
Mitigate risk by adhering to FCB policies, procedures and processes.
Personal Development – 10% of your time will be spent ensuring that you are engaging in the right activities to drive growth, both in balance sheets and in yourself.
Take ownership of your own development
Practice and perfect your BUILD and BUILD 2.0 skills
Develop knowledge of Business Products
Stay a subject matter expert on our digital products
Stay informed with Need2Know and First2Know
Conduct and participate in peer‑to‑peer coaching and role play
Seek feedback from peers and leaders
Complete all required trainings in a timely manner
Customer Experience – every day, every customer, every interaction you will always have the following at the top of your mind:
Live our Mission and Core Values
Be a Champion of our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yes
Increase the sales effectiveness and efficiency of your team by championing BUILD and conducting consistent outbound calling
Promptly follow‑through and ensure you are the single contact for problem resolution
Follow the “One to say YES, two to say NO” rule
Maintain the highest standard of conduct and account integrity for yourself and your team.
Bona Fide Occupational Qualifications
A high school diploma or equivalent.
Five (5) or more years of relevant experience in a client‑centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of client service and adhering to operational expectations.
Excellent communications skills, passionate about helping others, motivated to learn, solutions‑based sales skills, professionalism, resourcefulness, exceptional relationship‑building skills, ability to excel in a complex and dynamic environment.
Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems).
Must register and maintain current registration with the National Mortgage Licensing System & Registry (NMLS). The NMLS website (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.
A valid driver’s license and ability/willingness to travel regionally.
Travel Required
Yes. Regional Travel may be required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr