Community Specialist | Orlando Premium Outlets
Lululemon Athletica, Florida, NY, United States
Community Specialist | Orlando Premium Outlets
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier thriving future by building an equitable, inclusive and growth‑focused environment for our people.
Job Summary
The Community Specialist is responsible for executing the store’s community strategy, which includes engaging with the community through relationship building, events and other activities, supporting lululemon product seeding and attending local studios. They develop and sustain local key relationships with lululemon Ambassadors and other relevant and influential community partners, providing synergistic value. The Community Specialist also delivers a world‑class guest (i.e., customer) experience on the floor in the store, bringing their community perspective into the guest connection.
Core Responsibilities
Collaborate with store leadership to bring community strategy, through community foundations and guest experience pillars, to life.
Establish and manage local key relationships (ex. Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
Engage with the local community to identify future Ambassador or partner opportunities and increase the store’s standing as a community hub.
Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end‑to‑end guest experience.
Attend, support, and/or host local and regional community events.
Execute the product seeding strategy through community partners and Ambassadors.
Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding community events, projects, or initiatives.
Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
Job Requirements
Must be legally authorized to work in the country in which the store is located.
Must have the ability to travel to the assigned store with reliable transportation.
Schedule & Availability
Work schedule varies based on store needs.
Shifts typically scheduled: mornings, afternoons, evenings, weekends and holidays.
During peak timeframes, special events or other circumstances, schedule may include early mornings or late nights/overnights for some employees.
Experience
At least 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement or community building.
Job Assets (Nice to Have)
Education: High school diploma/GED/equivalent or higher.
Experience building or maintaining relationships with clients, groups or partners; motivating team members to accomplish goals or activities.
What We Look For
Inclusion & Diversity:
Creates/supports an inclusive environment that values and celebrates differences.
Integrity:
Behaves in an honest, fair, and ethical manner.
Connection and Partnership:
Builds professional relationships with team members and guests; develops partnerships within and across the company and community.
Planning and Organizing:
Plans and organizes work in a clear and efficient manner to ensure completion in alignment with priorities.
Collaboration and Teamwork:
Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives.
Learner Mindset:
Curious, open to feedback and pursues learning and developing new skills to continually grow.
Self-Leadership:
Takes personal responsibility for own actions; inspires others to buy‑in and actively support goals and initiatives.
Interactive Communication:
Conveys information effectively and understands information shared while interacting with others.
Work Context
Work can occur in various locations and environments, including moving through the store with bright lights and loud music, and at community locations.
Work involves building relationships with new people, strengthening community partnerships, and participating in events related to fitness or movement.
Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices.
Compensation & Benefits Package
Base Pay Range:
$20.00 – $23.01/hour (subject to local minimum wage).
Target Bonus:
$2.00/hour.
Total Target Base Pay Range:
$22.00 – $25.01/hour.
Benefits include:
Extended health, dental, and mental health plans.
Paid time off.
Saving and retirement plan matching.
Generous employee discount.`
Fitness and yoga classes.
Parenthood top‑up.
Extensive catalog of development courses.
People networks, mentorship programs, and leadership series.
Other components of total rewards are subject to eligibility requirements.
Equal Employment Opportunity
lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy or related medical conditions, or any other classification protected by federal, state, provincial or local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities upon request in accordance with applicable law. This policy applies to all recruitment, hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment.
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lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier thriving future by building an equitable, inclusive and growth‑focused environment for our people.
Job Summary
The Community Specialist is responsible for executing the store’s community strategy, which includes engaging with the community through relationship building, events and other activities, supporting lululemon product seeding and attending local studios. They develop and sustain local key relationships with lululemon Ambassadors and other relevant and influential community partners, providing synergistic value. The Community Specialist also delivers a world‑class guest (i.e., customer) experience on the floor in the store, bringing their community perspective into the guest connection.
Core Responsibilities
Collaborate with store leadership to bring community strategy, through community foundations and guest experience pillars, to life.
Establish and manage local key relationships (ex. Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
Engage with the local community to identify future Ambassador or partner opportunities and increase the store’s standing as a community hub.
Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end‑to‑end guest experience.
Attend, support, and/or host local and regional community events.
Execute the product seeding strategy through community partners and Ambassadors.
Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding community events, projects, or initiatives.
Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
Job Requirements
Must be legally authorized to work in the country in which the store is located.
Must have the ability to travel to the assigned store with reliable transportation.
Schedule & Availability
Work schedule varies based on store needs.
Shifts typically scheduled: mornings, afternoons, evenings, weekends and holidays.
During peak timeframes, special events or other circumstances, schedule may include early mornings or late nights/overnights for some employees.
Experience
At least 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement or community building.
Job Assets (Nice to Have)
Education: High school diploma/GED/equivalent or higher.
Experience building or maintaining relationships with clients, groups or partners; motivating team members to accomplish goals or activities.
What We Look For
Inclusion & Diversity:
Creates/supports an inclusive environment that values and celebrates differences.
Integrity:
Behaves in an honest, fair, and ethical manner.
Connection and Partnership:
Builds professional relationships with team members and guests; develops partnerships within and across the company and community.
Planning and Organizing:
Plans and organizes work in a clear and efficient manner to ensure completion in alignment with priorities.
Collaboration and Teamwork:
Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives.
Learner Mindset:
Curious, open to feedback and pursues learning and developing new skills to continually grow.
Self-Leadership:
Takes personal responsibility for own actions; inspires others to buy‑in and actively support goals and initiatives.
Interactive Communication:
Conveys information effectively and understands information shared while interacting with others.
Work Context
Work can occur in various locations and environments, including moving through the store with bright lights and loud music, and at community locations.
Work involves building relationships with new people, strengthening community partnerships, and participating in events related to fitness or movement.
Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices.
Compensation & Benefits Package
Base Pay Range:
$20.00 – $23.01/hour (subject to local minimum wage).
Target Bonus:
$2.00/hour.
Total Target Base Pay Range:
$22.00 – $25.01/hour.
Benefits include:
Extended health, dental, and mental health plans.
Paid time off.
Saving and retirement plan matching.
Generous employee discount.`
Fitness and yoga classes.
Parenthood top‑up.
Extensive catalog of development courses.
People networks, mentorship programs, and leadership series.
Other components of total rewards are subject to eligibility requirements.
Equal Employment Opportunity
lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy or related medical conditions, or any other classification protected by federal, state, provincial or local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities upon request in accordance with applicable law. This policy applies to all recruitment, hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment.
#J-18808-Ljbffr