Community Health Worker
Wearecasa, Baltimore, MD, United States
CASA INC & CASA IN ACTION SYNOPSIS
CASA’s mission is to create a more just society by building power and improving the quality of life in working–class communities of Black, Latino/a/e, Afro–descendent, Indigenous, and immigrant communities. CASA is a member‑led movement that transforms communities and systems to achieve justice and full liberation. CASA in Action is a related 501(c)(4) nonprofit that shares a common goal but has its own board. Employees may share time between the two organizations; this does not affect salary or benefits.
DEPARTMENT SYNOPSIS
The Health and Human Services Department serves low‑income Latino and other immigrant families, using service provision models that promote community power. Projects focus on community education to prevent problems and build on community assets, and on influencing trends that negatively affect low‑income Latino and other immigrant communities. Programs include Health Promotion, Community Access, Legal, and Immigrant Integration.
POSITION SUMMARY
The Community Health/Emergency Social Services Worker (CHW) provides health education and service navigation support to CASA members during emergencies, crises, and general illness. The CHW works in CASA’s Health and Social Services Program on projects that improve health outcomes and address social determinants of health in Baltimore’s immigrant community. This includes service navigation and case management for eviction prevention, food and basic needs, utility assistance, and health coverage enrollment. The CHW collaborates with Health Promoters to implement culturally and linguistically proficient health education initiatives such as outreach, workshops, and one‑on‑one support focusing on prevention, early detection, and management of common and chronic illnesses, and connects community members to primary care, mental health resources, and other community‑based services. The CHW recruits, engages, enrolls, and screens community members for participation in health programs and clinics, and supports them in overcoming barriers to care such as language, transportation, and documentation concerns.
ESSENTIAL RESPONSIBILITIES
Support outreach and education on state health services.
Assist vaccination clinic and event efforts in Maryland with the Health and Emergency Social Services Manager.
Plan and conduct health care enrollment through individual appointments and clinics to screen and enroll eligible community members into healthcare coverage programs.
Provide case management and social service navigation for emergency services such as eviction prevention, cash assistance, food security, and health enrollment.
Conduct wrap‑around services triage to community by identifying additional needs and referring members to CASA services and programs (legal services, after‑school programming, adult education, community organizing, etc.).
Interview and evaluate individual members and families to identify social, emotional, mental, physical, and economic needs.
Outreach in person in target population areas.
Guide community members in person or via telephone through health and social services.
Participate in CASA actions, mobilizations and events as needed.
Understand, process, and promote CASA membership and services.
Work occasional nights and weekends.
Perform other assigned tasks.
EDUCATION / CERTIFICATIONS
High school graduate required.
CHW licensing or some college‑level courses in social or health sciences preferred.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
Bilingual English/Spanish proficiency required. French proficiency a plus. Professional proficiency in 2 languages a must.
Minimum 1 year experience in a customer service environment serving working‑class immigrant communities.
Excellent customer service, problem‑solving, initiative, and organizational skills.
Effective oral and written communication.
Proficient in Microsoft Office Suite including Word, Excel, and Adobe PDF Professional.
Ability to collaborate with co‑workers and clients face‑to‑face and in meetings.
Deep commitment to social change and growth of CASA as a membership organization.
Ability to provide in‑person services and outreach, including participation in vaccination clinic events.
COMPENSATION
$48,000 – $56,417 per year.
BENEFITS DESCRIPTION
All full‑time and part‑time permanent positions working 20 hours or more per week are eligible.
Generous paid time off: annual leave starting at three weeks per year (proportional accrual per pay period), two weeks of sick leave, three days of personal leave, and additional compensatory leave for exempt employees.
Sixteen paid holidays per calendar year.
Health, dental, and vision insurance (CASA pays 100% of the premium for employees, 55% for couples, 65% for children, and 60% for family).
Basic life and AD&D.
Long‑ and short‑term disability insurance.
Professional development reimbursement up to $3,000 for related studies.
Employee Assistance Program (EAP).
Additional voluntary benefits: FSA account including dependent care, 401(k) retirement plan with 2% employer discretionary match, accident insurance, critical indemnity, hospital insurance.
Mileage reimbursements and cell phone stipend for positions requiring use of office vehicles or devices.
PHYSICAL REQUIREMENTS
Regularly required to talk or hear, walk, sit, use hands to finger, handle, or feel, and reach with hands and arms.
Occasionally required to stand, or reach for an object. Required vision: close vision, distance vision, and ability to adjust focus.
Reasonable accommodations may be made for individuals with disabilities.
WORK ENVIRONMENT
Occasionally exposed to wet or humid conditions and outside weather. Noise level usually moderate. Personal protective equipment required and provided by CASA under guidance of Prince George’s County Department of Health.
ADA
CASA will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
OSHA
This role is not to handle any human body fluids, biological agents, laboratory chemicals, or hazardous materials such as noise, asbestos, or carcinogens.
EEO
CASA Inc. and CASA in Action do not discriminate on the basis of race, color, creed, religion, gender identity, sexual orientation, age, mental or physical disability, ancestry, marital status, or national origin. This job description will be reviewed periodically as duties and responsibilities change. Management reserves the right to assign or reassign duties.
VACINATION POLICY
CASA has implemented a mandatory vaccination policy effective 01 February 2022, requiring COVID‑19 vaccination or appropriate medical or religious accommodation documentation prior to employment. All prospective employees must provide proof of vaccination before the first day of employment.
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CASA’s mission is to create a more just society by building power and improving the quality of life in working–class communities of Black, Latino/a/e, Afro–descendent, Indigenous, and immigrant communities. CASA is a member‑led movement that transforms communities and systems to achieve justice and full liberation. CASA in Action is a related 501(c)(4) nonprofit that shares a common goal but has its own board. Employees may share time between the two organizations; this does not affect salary or benefits.
DEPARTMENT SYNOPSIS
The Health and Human Services Department serves low‑income Latino and other immigrant families, using service provision models that promote community power. Projects focus on community education to prevent problems and build on community assets, and on influencing trends that negatively affect low‑income Latino and other immigrant communities. Programs include Health Promotion, Community Access, Legal, and Immigrant Integration.
POSITION SUMMARY
The Community Health/Emergency Social Services Worker (CHW) provides health education and service navigation support to CASA members during emergencies, crises, and general illness. The CHW works in CASA’s Health and Social Services Program on projects that improve health outcomes and address social determinants of health in Baltimore’s immigrant community. This includes service navigation and case management for eviction prevention, food and basic needs, utility assistance, and health coverage enrollment. The CHW collaborates with Health Promoters to implement culturally and linguistically proficient health education initiatives such as outreach, workshops, and one‑on‑one support focusing on prevention, early detection, and management of common and chronic illnesses, and connects community members to primary care, mental health resources, and other community‑based services. The CHW recruits, engages, enrolls, and screens community members for participation in health programs and clinics, and supports them in overcoming barriers to care such as language, transportation, and documentation concerns.
ESSENTIAL RESPONSIBILITIES
Support outreach and education on state health services.
Assist vaccination clinic and event efforts in Maryland with the Health and Emergency Social Services Manager.
Plan and conduct health care enrollment through individual appointments and clinics to screen and enroll eligible community members into healthcare coverage programs.
Provide case management and social service navigation for emergency services such as eviction prevention, cash assistance, food security, and health enrollment.
Conduct wrap‑around services triage to community by identifying additional needs and referring members to CASA services and programs (legal services, after‑school programming, adult education, community organizing, etc.).
Interview and evaluate individual members and families to identify social, emotional, mental, physical, and economic needs.
Outreach in person in target population areas.
Guide community members in person or via telephone through health and social services.
Participate in CASA actions, mobilizations and events as needed.
Understand, process, and promote CASA membership and services.
Work occasional nights and weekends.
Perform other assigned tasks.
EDUCATION / CERTIFICATIONS
High school graduate required.
CHW licensing or some college‑level courses in social or health sciences preferred.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
Bilingual English/Spanish proficiency required. French proficiency a plus. Professional proficiency in 2 languages a must.
Minimum 1 year experience in a customer service environment serving working‑class immigrant communities.
Excellent customer service, problem‑solving, initiative, and organizational skills.
Effective oral and written communication.
Proficient in Microsoft Office Suite including Word, Excel, and Adobe PDF Professional.
Ability to collaborate with co‑workers and clients face‑to‑face and in meetings.
Deep commitment to social change and growth of CASA as a membership organization.
Ability to provide in‑person services and outreach, including participation in vaccination clinic events.
COMPENSATION
$48,000 – $56,417 per year.
BENEFITS DESCRIPTION
All full‑time and part‑time permanent positions working 20 hours or more per week are eligible.
Generous paid time off: annual leave starting at three weeks per year (proportional accrual per pay period), two weeks of sick leave, three days of personal leave, and additional compensatory leave for exempt employees.
Sixteen paid holidays per calendar year.
Health, dental, and vision insurance (CASA pays 100% of the premium for employees, 55% for couples, 65% for children, and 60% for family).
Basic life and AD&D.
Long‑ and short‑term disability insurance.
Professional development reimbursement up to $3,000 for related studies.
Employee Assistance Program (EAP).
Additional voluntary benefits: FSA account including dependent care, 401(k) retirement plan with 2% employer discretionary match, accident insurance, critical indemnity, hospital insurance.
Mileage reimbursements and cell phone stipend for positions requiring use of office vehicles or devices.
PHYSICAL REQUIREMENTS
Regularly required to talk or hear, walk, sit, use hands to finger, handle, or feel, and reach with hands and arms.
Occasionally required to stand, or reach for an object. Required vision: close vision, distance vision, and ability to adjust focus.
Reasonable accommodations may be made for individuals with disabilities.
WORK ENVIRONMENT
Occasionally exposed to wet or humid conditions and outside weather. Noise level usually moderate. Personal protective equipment required and provided by CASA under guidance of Prince George’s County Department of Health.
ADA
CASA will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
OSHA
This role is not to handle any human body fluids, biological agents, laboratory chemicals, or hazardous materials such as noise, asbestos, or carcinogens.
EEO
CASA Inc. and CASA in Action do not discriminate on the basis of race, color, creed, religion, gender identity, sexual orientation, age, mental or physical disability, ancestry, marital status, or national origin. This job description will be reviewed periodically as duties and responsibilities change. Management reserves the right to assign or reassign duties.
VACINATION POLICY
CASA has implemented a mandatory vaccination policy effective 01 February 2022, requiring COVID‑19 vaccination or appropriate medical or religious accommodation documentation prior to employment. All prospective employees must provide proof of vaccination before the first day of employment.
#J-18808-Ljbffr