Clinic Flow Coordinator
OLE Health, Napa, CA, United States
POSITION TITLE: Clinic Flow Coordinator
DEPARTMENT: Medical
REPORTS TO: Health Center Manager
LOCATION: We are hiring 2 Clinic Flow Coordinators! 1 at South Napa Campus, 1 at East Fairfield, CA
HOURS: Full time, 40 hours a week, Mon to Fri
PAY RANGE: $26.92 to $32.90/hr (depending on years of experience)
DLSE/FLSA STATUS: Nonexempt/Hourly position
SUPERVISORY RESPONSIBILITIES: YES
About CommuniCare+OLE
Established in 2023, CommuniCare+OLE is the result of a union of two health centers with deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.
Benefits
Medical, Dental, Vision Coverage
Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
18 days of PTO (Vacation & Sick)
10 Paid Holidays + 1 Float Holiday
2% employer match with employee 4% Contribution 403(b) retirement plan
Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
Life & Accidental Insurance Coverage
Employer contribution for Health Savings Account
Job Summary/Overview
The Clinic Flow Coordinator works under the supervision of the Back Office Supervisor and collaborates with the Health Center Manager to optimize the flow of activities in the Primary Care clinic back office. Their role involves facilitating communication among providers, staff, and patients. The ability to multitask and manage competing priorities is essential for success in this position.
CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience.
CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals who have been affected by the legal system.
YOU ARE WELCOME HERE.
***The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason.***
Minimum Position Requirements
Education:
Completion of M.A. certificationrequired.
Phlebotomy certificationpreferred.
Experience/Lived Experience:
Two years working as an M.A. in an outpatient setting.
Experience working in a health clinic order, demonstrated commitment to low income populations strongly preferred.
Special Skills/Training:
CPR certificationrequired.
Ability to work in a fast-paced environment.
Bilingual in English/Spanish/Dari/Punjabi/Vietnamese strongly preferred.
Essential Functions and Responsibilities
Knowledge of Federally Qualified Health Centers and the key health center principles and guidelines
Knowledge of computer systems; electronic health record system, spreadsheets, and scheduling guidelines
Responsible for overall coordination of clinic flow in the back office including management of cancelled appointments and no-show appointments
Maximizes schedules by managing and working with various schedules and effectively overseeing and directing the stand-by list
Works collaboratively with the Clinic Manager, Medical Director, Access Supervisor, Lead Medical Assistant and/or Back Office Supervisor to ensure that appointment slots are filled
Helps ensure effective communication between front and back office to increase clinic flow, regulate patient load for providers, and ensure that exam rooms are being utilized to full capacity
Screens patients for appropriateness of clinic visits and coordinates case information; helps ensure triage protocols are being followed
Works collaboratively with nursing staff to minimize wait times for patients, particularly for those with urgent needs
Supports teams for quickstarts
Serves as a backup to the Lead MA/Back Office Supervisor for administrative duties as needed
Supports medical assistants with QIP measures
Maintains patient confidentiality in accordance with CommuniCare+OLE’s policy and HIPAA guidelines
Assists Clinic Manager with medical visits, patient interviews, and all other aspects of patient care as required. May be asked to call patients to schedule appointments
Helps clean and stock patient care areas and workstations
Attends monthly update meetings, in-services and trainings
Assists with inventory, ordering and stocking medical supplies, when necessary
Assists with other duties as assigned, including serving as a Medical Assistant, according to expectations set forth in the current job description
Support remote healthcare providers by coordinating the referral of patients to the health center for point-of-care testing and subsequently communicating the test results back to the providers
Provide support with routine monitoring of oxygen tank levels weekly
Primary contact for handling backline calls and supporting with newborn registration and scheduling (as directed by region needs)
Performs other duties as assigned
#J-18808-Ljbffr
DEPARTMENT: Medical
REPORTS TO: Health Center Manager
LOCATION: We are hiring 2 Clinic Flow Coordinators! 1 at South Napa Campus, 1 at East Fairfield, CA
HOURS: Full time, 40 hours a week, Mon to Fri
PAY RANGE: $26.92 to $32.90/hr (depending on years of experience)
DLSE/FLSA STATUS: Nonexempt/Hourly position
SUPERVISORY RESPONSIBILITIES: YES
About CommuniCare+OLE
Established in 2023, CommuniCare+OLE is the result of a union of two health centers with deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.
Benefits
Medical, Dental, Vision Coverage
Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
18 days of PTO (Vacation & Sick)
10 Paid Holidays + 1 Float Holiday
2% employer match with employee 4% Contribution 403(b) retirement plan
Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
Life & Accidental Insurance Coverage
Employer contribution for Health Savings Account
Job Summary/Overview
The Clinic Flow Coordinator works under the supervision of the Back Office Supervisor and collaborates with the Health Center Manager to optimize the flow of activities in the Primary Care clinic back office. Their role involves facilitating communication among providers, staff, and patients. The ability to multitask and manage competing priorities is essential for success in this position.
CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience.
CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals who have been affected by the legal system.
YOU ARE WELCOME HERE.
***The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason.***
Minimum Position Requirements
Education:
Completion of M.A. certificationrequired.
Phlebotomy certificationpreferred.
Experience/Lived Experience:
Two years working as an M.A. in an outpatient setting.
Experience working in a health clinic order, demonstrated commitment to low income populations strongly preferred.
Special Skills/Training:
CPR certificationrequired.
Ability to work in a fast-paced environment.
Bilingual in English/Spanish/Dari/Punjabi/Vietnamese strongly preferred.
Essential Functions and Responsibilities
Knowledge of Federally Qualified Health Centers and the key health center principles and guidelines
Knowledge of computer systems; electronic health record system, spreadsheets, and scheduling guidelines
Responsible for overall coordination of clinic flow in the back office including management of cancelled appointments and no-show appointments
Maximizes schedules by managing and working with various schedules and effectively overseeing and directing the stand-by list
Works collaboratively with the Clinic Manager, Medical Director, Access Supervisor, Lead Medical Assistant and/or Back Office Supervisor to ensure that appointment slots are filled
Helps ensure effective communication between front and back office to increase clinic flow, regulate patient load for providers, and ensure that exam rooms are being utilized to full capacity
Screens patients for appropriateness of clinic visits and coordinates case information; helps ensure triage protocols are being followed
Works collaboratively with nursing staff to minimize wait times for patients, particularly for those with urgent needs
Supports teams for quickstarts
Serves as a backup to the Lead MA/Back Office Supervisor for administrative duties as needed
Supports medical assistants with QIP measures
Maintains patient confidentiality in accordance with CommuniCare+OLE’s policy and HIPAA guidelines
Assists Clinic Manager with medical visits, patient interviews, and all other aspects of patient care as required. May be asked to call patients to schedule appointments
Helps clean and stock patient care areas and workstations
Attends monthly update meetings, in-services and trainings
Assists with inventory, ordering and stocking medical supplies, when necessary
Assists with other duties as assigned, including serving as a Medical Assistant, according to expectations set forth in the current job description
Support remote healthcare providers by coordinating the referral of patients to the health center for point-of-care testing and subsequently communicating the test results back to the providers
Provide support with routine monitoring of oxygen tank levels weekly
Primary contact for handling backline calls and supporting with newborn registration and scheduling (as directed by region needs)
Performs other duties as assigned
#J-18808-Ljbffr