Customer Care Specialist
City Property Management Company, Phoenix, AZ, United States
Position Overview
We're seeking a dynamic, skilled, and friendly Customer Care Specialist to join our team. This role is perfect for someone who thrives in a fast-paced environment, genuinely enjoys helping people, and demonstrates patience and compassion even in challenging situations. As our first point of contact for homeowners, you'll play a crucial role in providing exceptional customer service while continuously learning about the growing HOA industry.
Work Schedule
Monday through Thursday 8:00 AM to 5:00 PM and Friday 8:00 AM to 3:00 PM
Key Responsibilities
Customer Service & Communication
Manage high volume of incoming calls on multi-line telephone system
Provide 70-75% first-call resolution for homeowner inquiries
Create and complete detailed phone logs for all calls
Respond to homeowner inquiries via phone and email
Communicate effectively to resolve complaints and account-related issues
Gather and relia
t accurate information when transferring calls to management team
Account Management & Support
Process access device requests within 24 business hours, including:
Device setup in CityCync
Fob and access card programming
Handling pickup or USPS mail requests
Troubleshooting as needed
Assist homeowners with:
ACH (auto-debit) application process
Check by phone payments
Online account creation and management
Password resets and account access
Verify account balances for walk-in payments
Support property managers with billing and accounting questions
Administrative Duties
Process incoming mail daily
Check and distribute general voicemail messages daily
Maintain accurate records and documentation
Handle additional tasks as assigned
Required Skills & Qualifications
Excellent verbal and written communication skills
Strong computer proficiency
Minimum typing speed of 40 WPM
Ability to maintain confidential information
Detail-oriented with strong organizational skills
Ability to work under supervision and meet deadlines
Reliable with excellent attendance record
The Ideal Candidate Will Have
Previous customer service experience in a high-volume environment
Strong problem-solving abilities
Patience and empathy in challenging situations
Ability to maintain composure under pressure
Excellent listening and comprehension skills
Professional and positive demeanor
401(k) with company matching
Health savings account
Paid time off
Paid federal holidays
Employee assistance program
Employee referral program
Opportunity for growth in the HOA industry
Pay
$18 - 20 / hour
City Property Management Company is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities.
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We're seeking a dynamic, skilled, and friendly Customer Care Specialist to join our team. This role is perfect for someone who thrives in a fast-paced environment, genuinely enjoys helping people, and demonstrates patience and compassion even in challenging situations. As our first point of contact for homeowners, you'll play a crucial role in providing exceptional customer service while continuously learning about the growing HOA industry.
Work Schedule
Monday through Thursday 8:00 AM to 5:00 PM and Friday 8:00 AM to 3:00 PM
Key Responsibilities
Customer Service & Communication
Manage high volume of incoming calls on multi-line telephone system
Provide 70-75% first-call resolution for homeowner inquiries
Create and complete detailed phone logs for all calls
Respond to homeowner inquiries via phone and email
Communicate effectively to resolve complaints and account-related issues
Gather and relia
t accurate information when transferring calls to management team
Account Management & Support
Process access device requests within 24 business hours, including:
Device setup in CityCync
Fob and access card programming
Handling pickup or USPS mail requests
Troubleshooting as needed
Assist homeowners with:
ACH (auto-debit) application process
Check by phone payments
Online account creation and management
Password resets and account access
Verify account balances for walk-in payments
Support property managers with billing and accounting questions
Administrative Duties
Process incoming mail daily
Check and distribute general voicemail messages daily
Maintain accurate records and documentation
Handle additional tasks as assigned
Required Skills & Qualifications
Excellent verbal and written communication skills
Strong computer proficiency
Minimum typing speed of 40 WPM
Ability to maintain confidential information
Detail-oriented with strong organizational skills
Ability to work under supervision and meet deadlines
Reliable with excellent attendance record
The Ideal Candidate Will Have
Previous customer service experience in a high-volume environment
Strong problem-solving abilities
Patience and empathy in challenging situations
Ability to maintain composure under pressure
Excellent listening and comprehension skills
Professional and positive demeanor
401(k) with company matching
Health savings account
Paid time off
Paid federal holidays
Employee assistance program
Employee referral program
Opportunity for growth in the HOA industry
Pay
$18 - 20 / hour
City Property Management Company is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities.
#J-18808-Ljbffr