Case Manager

**The Julian Street Inn (JSI) Interim Supportive Housing (ISH) Case Manager (CM) reports to the site Program Director and provides case management, supports daily site operations, maintains a safe and welcoming environment, monitors the site, responds to client needs, and supports client check-ins, group activities, and overall site coordination.**The position plays a key role in supporting people moving toward safe, stable housing and greater self-sufficiency. They provides case management services, life skills support, and resource connections and work in partnership with clients to set goals, celebrate progress, and overcome challenges. Using a trauma-informed and strengths-based approach, this position builds trust and respect, making sure clients feel heard, valued, and supported throughout their journey.**Key responsibilities include supporting clients by connecting them to services, building support networks, facilitating groups and activities, advocating for equitable access, and providing crisis intervention when needed. Beyond working directly with clients, this role may help to improve the overall program by sharing ideas, identifying service gaps, and helping strengthen community relationships. This role maintains clear documentation, contributes to program planning and reporting, and**models professional, ethical behavior and works closely with their teammates to provide high-quality, coordinated care. Through their efforts, staff empower clients to grow their strengths, reach their goals, and build a better future.* Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills.* Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work.* Attend continuing education opportunities to grow expertise and uphold agency standards.* Be available to work occasional evenings and weekends as needed or as schedule describes.* Perform other duties as assigned to meet program and organizational needs.**Educational Requirements:** Associate's Degree in related field preferred; or High School Diploma/GED with 2-5 years of equivalent experience in related field. Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field.****Technology:**Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks and case management, reporting, and tracking outcomes.****Emotional Regulation:**Stays calm and supportive in stressful situations and uses de-escalation skills.**Research Skills:** Uses strong analytical skills to research, track, and resolve client needs.**Job Knowledge:** Understands job duties and performs tasks with accuracy.**Proactive Collaboration:**Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge, communicates openly, and anticipates needs to support collective goals. Builds trust by contributing ideas, offering assistance, and ensuring alignment to achieve results together.**ADDITIONAL REQUIREMENTS**

**This position is contingent upon:**
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