Case Manager
LifeMoves, San Mateo, CA, United States
About Lifemoves
LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site‑based programs and community outreach.
Position Purpose
LifeMoves | First Step for Families (FSF) provides interim supportive housing in San Mateo to 39 families. During their stay, clients participate in holistic services tailored to each household’s unique needs and goals. Clients receive support to build self‑sufficiency and return to housing stability, including accommodations, meals, laundry, case management, and therapy. The team supports clients with housing, employment, benefits, physical and behavioral health through case management, workshops, and connection to specialized resources.
The First Step for Families Interim Supportive Housing (ISH) Case Manager (CM) reports to the site Program Director and provides case management, supports daily site operations, maintains a safe and welcoming environment, monitors the site, responds to client needs, and supports client check‑ins, group activities, and overall site coordination.
Key Responsibilities
Client Support and Case Management
Develop and maintain individualized case plans focused on housing, employment, benefits, and overall well‑being, based on each client’s strengths and goals.
Support clients with housing searches, employment readiness, benefits enrollment (e.g., General Assistance, CalFresh, CAPI), and skill‑building activities such as budgeting and daily living.
Connect clients to healthcare providers and community resources, and assist with coordination, scheduling, and transportation as needed.
Maintain accurate and timely client documentation and outcome tracking in HMIS and the agency’s client management system.
Advocate for client needs and rights when working with partners, landlords, employers, or service agencies; provide mediation and conflict resolution support as needed.
Provide calm, trauma‑informed crisis response and ensure all client services align with ethical standards and agency values.
Resource Connection and Community Collaboration
Build and maintain partnerships with community organizations, public agencies, and system partners (e.g., VA, APS, CPS, Probation) to support clients and improve access to resources.
Serve as a liaison between LifeMoves and community stakeholders by sharing information, coordinating services, and promoting trauma‑informed care practices.
General Agency Responsibilities
Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills.
Fully participate in all required trainings, completing them by assigned deadlines and applying learnings to daily work.
Attend continuing education opportunities to grow expertise and uphold agency standards.
Be available to work occasional evenings and weekends as needed or as schedule describes.
Perform other duties as assigned to meet program and organizational needs.
Operations and Site Responsibilities
Support daily site operations, including inspections, maintenance coordination, donation management, and general facility upkeep.
Assist with maintaining clean, safe, and organized living environments.
Facilitate group sessions or workshops that promote skill development and confidence.
Shift
Monday-Friday 10:00am-6:30pm
Qualifications
Educational Requirements
Associate’s Degree in a related field preferred; or High School Diploma/GED with 2-5 years of equivalent experience in a related field.
Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field.
Technology
Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks and case management, reporting, and tracking outcomes.
Service Level Qualifications
Care, Respect, Empathy: Demonstrates empathy, professionalism, and respect for all individuals.
Emotional Regulation: Stays calm and supportive in stressful situations and uses de‑escalation skills.
Documentation: Maintains clear documentation and organization.
Organization/Prioritization: Organized, detail‑oriented, and proactive.
Care Level Qualifications
Advocacy Skills: Actively advocates for clients in accessing benefits, navigating systems, and ensuring equitable treatment across agencies.
Resource Identification: Able to identify and connect clients to housing, employment, health, and social services by leveraging community resources effectively.
Research Skills: Uses strong analytical skills to research, track, and resolve client needs.
Partnership Engagement: Builds and maintains collaborative relationships with community organizations and service providers through communication and collaboration skills to strengthen client support networks.
Preferred Language Qualifications
Language: Fluency in spoken and written Spanish preferred.
Competencies
Job Knowledge: Understands job duties and performs tasks with accuracy.
Commitment to Growth: Demonstrates a selfless commitment to others on the team, including activity-based dependability, self‑improvement, and seeking opportunities to contribute at higher levels.
Performance Improvement: Sets performance goals, establishes the approach, and creates a learning environment.
Time Management and Reliability: Manages workload effectively and meets deadlines.
Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions, shares knowledge, communicates openly, and anticipates needs to support collective goals.
Additional Requirements
Satisfactory results of a background check.
Proof of clear TB test results dated within 60 days prior to hire date.
Travel Requirements
Small amounts of travel to training and admin events.
Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. The employee must regularly be required to talk, hear, and communicate with others in the workplace; use hands or fingers and handle or feel objects, tools, or controls; stand, walk, sit; reach with hands and arms; occasionally lift and/or move up to 50 pounds; and have close and distance vision.
Compensation and Benefits
This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.
Equal Opportunity Employer
LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non‑disqualifying), sexual orientation, membership or non‑membership in an employee organization, personal favoritism, lived experiences or any other non‑merit‑based factor. Candidates who are bilingual/bi‑cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.
Job Description Scope
This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.
Accommodation Information
If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685-5880.
#J-18808-Ljbffr
LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site‑based programs and community outreach.
Position Purpose
LifeMoves | First Step for Families (FSF) provides interim supportive housing in San Mateo to 39 families. During their stay, clients participate in holistic services tailored to each household’s unique needs and goals. Clients receive support to build self‑sufficiency and return to housing stability, including accommodations, meals, laundry, case management, and therapy. The team supports clients with housing, employment, benefits, physical and behavioral health through case management, workshops, and connection to specialized resources.
The First Step for Families Interim Supportive Housing (ISH) Case Manager (CM) reports to the site Program Director and provides case management, supports daily site operations, maintains a safe and welcoming environment, monitors the site, responds to client needs, and supports client check‑ins, group activities, and overall site coordination.
Key Responsibilities
Client Support and Case Management
Develop and maintain individualized case plans focused on housing, employment, benefits, and overall well‑being, based on each client’s strengths and goals.
Support clients with housing searches, employment readiness, benefits enrollment (e.g., General Assistance, CalFresh, CAPI), and skill‑building activities such as budgeting and daily living.
Connect clients to healthcare providers and community resources, and assist with coordination, scheduling, and transportation as needed.
Maintain accurate and timely client documentation and outcome tracking in HMIS and the agency’s client management system.
Advocate for client needs and rights when working with partners, landlords, employers, or service agencies; provide mediation and conflict resolution support as needed.
Provide calm, trauma‑informed crisis response and ensure all client services align with ethical standards and agency values.
Resource Connection and Community Collaboration
Build and maintain partnerships with community organizations, public agencies, and system partners (e.g., VA, APS, CPS, Probation) to support clients and improve access to resources.
Serve as a liaison between LifeMoves and community stakeholders by sharing information, coordinating services, and promoting trauma‑informed care practices.
General Agency Responsibilities
Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills.
Fully participate in all required trainings, completing them by assigned deadlines and applying learnings to daily work.
Attend continuing education opportunities to grow expertise and uphold agency standards.
Be available to work occasional evenings and weekends as needed or as schedule describes.
Perform other duties as assigned to meet program and organizational needs.
Operations and Site Responsibilities
Support daily site operations, including inspections, maintenance coordination, donation management, and general facility upkeep.
Assist with maintaining clean, safe, and organized living environments.
Facilitate group sessions or workshops that promote skill development and confidence.
Shift
Monday-Friday 10:00am-6:30pm
Qualifications
Educational Requirements
Associate’s Degree in a related field preferred; or High School Diploma/GED with 2-5 years of equivalent experience in a related field.
Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field.
Technology
Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks and case management, reporting, and tracking outcomes.
Service Level Qualifications
Care, Respect, Empathy: Demonstrates empathy, professionalism, and respect for all individuals.
Emotional Regulation: Stays calm and supportive in stressful situations and uses de‑escalation skills.
Documentation: Maintains clear documentation and organization.
Organization/Prioritization: Organized, detail‑oriented, and proactive.
Care Level Qualifications
Advocacy Skills: Actively advocates for clients in accessing benefits, navigating systems, and ensuring equitable treatment across agencies.
Resource Identification: Able to identify and connect clients to housing, employment, health, and social services by leveraging community resources effectively.
Research Skills: Uses strong analytical skills to research, track, and resolve client needs.
Partnership Engagement: Builds and maintains collaborative relationships with community organizations and service providers through communication and collaboration skills to strengthen client support networks.
Preferred Language Qualifications
Language: Fluency in spoken and written Spanish preferred.
Competencies
Job Knowledge: Understands job duties and performs tasks with accuracy.
Commitment to Growth: Demonstrates a selfless commitment to others on the team, including activity-based dependability, self‑improvement, and seeking opportunities to contribute at higher levels.
Performance Improvement: Sets performance goals, establishes the approach, and creates a learning environment.
Time Management and Reliability: Manages workload effectively and meets deadlines.
Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions, shares knowledge, communicates openly, and anticipates needs to support collective goals.
Additional Requirements
Satisfactory results of a background check.
Proof of clear TB test results dated within 60 days prior to hire date.
Travel Requirements
Small amounts of travel to training and admin events.
Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. The employee must regularly be required to talk, hear, and communicate with others in the workplace; use hands or fingers and handle or feel objects, tools, or controls; stand, walk, sit; reach with hands and arms; occasionally lift and/or move up to 50 pounds; and have close and distance vision.
Compensation and Benefits
This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.
Equal Opportunity Employer
LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non‑disqualifying), sexual orientation, membership or non‑membership in an employee organization, personal favoritism, lived experiences or any other non‑merit‑based factor. Candidates who are bilingual/bi‑cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.
Job Description Scope
This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.
Accommodation Information
If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685-5880.
#J-18808-Ljbffr