Space Development Agency (SDA) NOC Technician III
Via Logic LLC, Chicago, IL, United States
Space Development Agency (SDA) Operations Support Cell – Network Technician
Location: Scott AFB, IL.
Supports DISA-provided GIG capabilities and services in the 24×7 DISA Global Operations Center (DGOC).
Requires U.S. citizenship and an active Secret clearance with eligibility to obtain a Top Secret.
Responsibilities
Create and update tickets utilizing Service Now.
Monitor network events and element management failures in real‑time on a 24x7x365 basis across multiple monitoring tools.
Incident Correlation and Fault Analysis:
Proactively analyze alarms.
Provide detailed analyses leading to resolution of alarm conditions, including filtering and correlating fault information.
Identify the fault condition and its impacts.
Isolate root causes.
Coordinate correction of fault situations regardless of the fault in the infrastructure.
Notify necessary points of contact based on essential or heightened awareness networks, circuits or location incidents.
Incident Analysis (Fault Isolation):
Support the fault isolation process.
Diagnose and troubleshoot using procedures to isolate where the fault occurs.
Identify failed network element(s) such as systems, hardware, software, circuits, or facilities.
Activities include testing, fault troubleshooting, fault localization, fault logging, and assignment.
Support all customers to include providing global situational awareness support.
Fault Correction:
Correct/replace faulty network elements, coordinating with other service providers as necessary.
Verify that service has been restored upon resolution of all customer‑initiated tickets.
Network/Service Restoration:
Restore networks and service to full operation.
Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
Identify failures that are attributable to different causes and impacts.
Conduct reroute and normalization of services and circuits due to outages, degradation, or authorized service interruptions (ASIs).
Reroute routine circuits within 24 hours of notification.
Document reroute in the configuration management database (CMDB).
Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in a ticket.
Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.
Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods.
Work directly with Shift lead and O&M leadership for guidance.
Incident Escalation:
Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.
Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
Evaluate and provide feedback for training, standard operating procedures, and tools.
Assist in training network controllers within O&M.
Effectively communicate with the O&M team and the customer.
Provide technical advice and insight to peers and customers to assist in resolution of complex issues.
Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, video services, Promina, CISCO, Juniper, MSPP, DWDM, optical switching, etc.
Basic Qualifications
Must have DoD‑8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
Ability to work in a 24/7 operation.
Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, video services, Promina, CISCO, Juniper, MSPP, DWDM, optical switching.
General understanding of network topologies, both transport and IP.
Currently possess an active Secret security clearance and be able to obtain and maintain a Top‑Secret security clearance.
Required Education & Experience
High school diploma and 2–4 years of experience.
Commitment to Non‑Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
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Location: Scott AFB, IL.
Supports DISA-provided GIG capabilities and services in the 24×7 DISA Global Operations Center (DGOC).
Requires U.S. citizenship and an active Secret clearance with eligibility to obtain a Top Secret.
Responsibilities
Create and update tickets utilizing Service Now.
Monitor network events and element management failures in real‑time on a 24x7x365 basis across multiple monitoring tools.
Incident Correlation and Fault Analysis:
Proactively analyze alarms.
Provide detailed analyses leading to resolution of alarm conditions, including filtering and correlating fault information.
Identify the fault condition and its impacts.
Isolate root causes.
Coordinate correction of fault situations regardless of the fault in the infrastructure.
Notify necessary points of contact based on essential or heightened awareness networks, circuits or location incidents.
Incident Analysis (Fault Isolation):
Support the fault isolation process.
Diagnose and troubleshoot using procedures to isolate where the fault occurs.
Identify failed network element(s) such as systems, hardware, software, circuits, or facilities.
Activities include testing, fault troubleshooting, fault localization, fault logging, and assignment.
Support all customers to include providing global situational awareness support.
Fault Correction:
Correct/replace faulty network elements, coordinating with other service providers as necessary.
Verify that service has been restored upon resolution of all customer‑initiated tickets.
Network/Service Restoration:
Restore networks and service to full operation.
Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
Identify failures that are attributable to different causes and impacts.
Conduct reroute and normalization of services and circuits due to outages, degradation, or authorized service interruptions (ASIs).
Reroute routine circuits within 24 hours of notification.
Document reroute in the configuration management database (CMDB).
Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in a ticket.
Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.
Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods.
Work directly with Shift lead and O&M leadership for guidance.
Incident Escalation:
Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.
Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
Evaluate and provide feedback for training, standard operating procedures, and tools.
Assist in training network controllers within O&M.
Effectively communicate with the O&M team and the customer.
Provide technical advice and insight to peers and customers to assist in resolution of complex issues.
Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, video services, Promina, CISCO, Juniper, MSPP, DWDM, optical switching, etc.
Basic Qualifications
Must have DoD‑8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
Ability to work in a 24/7 operation.
Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, video services, Promina, CISCO, Juniper, MSPP, DWDM, optical switching.
General understanding of network topologies, both transport and IP.
Currently possess an active Secret security clearance and be able to obtain and maintain a Top‑Secret security clearance.
Required Education & Experience
High school diploma and 2–4 years of experience.
Commitment to Non‑Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
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