Healthcare BPO Sales Lead
IBM Computing, Chicago, IL, United States
Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long‑term career development while valuing your unique skills and experiences.
Your role and responsibilities
The Industry or Domain BPO Services Sales Leader is a high-impact individual focused on selling large, complex managed services deals to senior client leadership. This role involves combining expertise in BPO operations, process/functional strategy, partner operations, and relevant functional technology to drive client financial and operational outcomes.
Key responsibilities:
Sales and Business Development: Lead the entire sales cycle for large, multi-service managed deals, including qualification, solutioning, negotiation, and closure. This typically involves managing a significant annual quota.
Client Relationship Management: Build and maintain trusted, long-term relationships with C‑suite executives by understanding their growth imperatives and positioning IBM as a strategic partner. The ability to connect with IBM client target base in the candidate’s stronger sectors is paramount.
Solution Architecture and Strategy: Develop integrated growth solutions that combine managed services with data & AI, functional platforms. Strategize, design, and implement new operating models for client marketing organizations.
Cross-functional Collaboration: Work across IBM offering teams, industry teams, solutioning & delivery to ensure comprehensive and holistic solutions are brought to the client.
Operational Excellence and Thought Leadership: Leverage deep expertise in operations, BPO processes, and agile processes to identify inefficiencies and drive continuous improvement within client operations.
Team Leadership: Operate with autonomy and influence, leading deal teams and potentially managing large operational teams to ensure high performance and successful delivery of services within scope and budget.
This job can be performed from anywhere in the US.
Required technical and professional expertise
Significant experience (10+ years relevant BPO) in sales pursuit and deal shaping, with a proven track record in selling complex managed services or BPO solutions.
Domain Expertise: Deep subject matter knowledge in integrated marketing operations, including digital channels (web, mobile, social, email) and leading marketing platforms.
Consulting Skills: Strong management consulting and strategic thinking abilities, including the capacity to architect innovative solutions and manage organizational change.
Leadership: Excellent leadership, communication, and problem-solving skills, with experience in managing cross-functional and often global teams.
Business Acumen: Strong financial acumen, an understanding of budgeting and forecasting, and the ability to translate business requirements into high-performing solutions.
IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long‑term career development while valuing your unique skills and experiences.
Your role and responsibilities
The Industry or Domain BPO Services Sales Leader is a high-impact individual focused on selling large, complex managed services deals to senior client leadership. This role involves combining expertise in BPO operations, process/functional strategy, partner operations, and relevant functional technology to drive client financial and operational outcomes.
Key responsibilities:
Sales and Business Development: Lead the entire sales cycle for large, multi-service managed deals, including qualification, solutioning, negotiation, and closure. This typically involves managing a significant annual quota.
Client Relationship Management: Build and maintain trusted, long-term relationships with C‑suite executives by understanding their growth imperatives and positioning IBM as a strategic partner. The ability to connect with IBM client target base in the candidate’s stronger sectors is paramount.
Solution Architecture and Strategy: Develop integrated growth solutions that combine managed services with data & AI, functional platforms. Strategize, design, and implement new operating models for client marketing organizations.
Cross-functional Collaboration: Work across IBM offering teams, industry teams, solutioning & delivery to ensure comprehensive and holistic solutions are brought to the client.
Operational Excellence and Thought Leadership: Leverage deep expertise in operations, BPO processes, and agile processes to identify inefficiencies and drive continuous improvement within client operations.
Team Leadership: Operate with autonomy and influence, leading deal teams and potentially managing large operational teams to ensure high performance and successful delivery of services within scope and budget.
This job can be performed from anywhere in the US.
Required technical and professional expertise
Significant experience (10+ years relevant BPO) in sales pursuit and deal shaping, with a proven track record in selling complex managed services or BPO solutions.
Domain Expertise: Deep subject matter knowledge in integrated marketing operations, including digital channels (web, mobile, social, email) and leading marketing platforms.
Consulting Skills: Strong management consulting and strategic thinking abilities, including the capacity to architect innovative solutions and manage organizational change.
Leadership: Excellent leadership, communication, and problem-solving skills, with experience in managing cross-functional and often global teams.
Business Acumen: Strong financial acumen, an understanding of budgeting and forecasting, and the ability to translate business requirements into high-performing solutions.
IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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