Senior Epic Analyst
U.S. Bankruptcy Court - District of CT, New Haven, CT, United States
Senior Epic Analyst
Department
Information Technology/Health Information Management
Reports To
Epic Team Manager
Summary
The Senior Epic Analyst is a subject matter expert in Epic systems, responsible for leading complex projects, providing advanced technical support, and mentoring junior analysts. This role involves in-depth analysis, design, and implementation of Epic system solutions to optimize workflows, enhance patient care, and improve operational efficiency. The Senior Epic Analyst serves as a key resource for troubleshooting complex issues and driving system improvements.
Responsibilities
Provide end‑user support, analyze and diagnose system problems, identify root cause, and then solve the problem or escalated issues to appropriate IT staff when outside area of responsibility or expertise.
Partner with vendor to troubleshoot and resolve system problems, improve product performance and usability, and provide recommendations for system improvements.
Address technical issues that occur during installation and maintenance activities.
Design, implement and support applications while ensuring ongoing optimization and performance.
Translate technical requirements into development specifications and provide product management support.
Evaluate and document system updates, upgrades and their impacts in collaboration with analysts and end users.
Participate in system implementations, upgrades and continuous improvement initiatives.
Conduct system testing, validation and quality assurance to ensure compliance and optimal system performance.
Develop and maintain documentation, including build specifications, test scripts and training materials, and deliver training when necessary.
Partner with clinical staff and IT professionals to evaluate, design, develop, test, implement, and maintain systems.
Ensure workstations, printers, scanners, mobile devices and other peripherals align with functional and compatibility requirements of Epic applications.
Strategically lead and collaborate on cross‑functional application initiatives with application and operational teams to ensure seamless integration, streamlined workflows and optimal system performance.
Maintain vendor certifications required to support the analyst’s application areas of responsibility.
Support system integrations and interoperability efforts with other third‑party applications and interfaces.
Assist as needed with after‑hour activities such as go‑lives, upgrades, downtimes and other special projects.
Scope and Level
Guidelines: Demonstrates comprehensive knowledge and mastery of advanced concepts, practices and procedures within a specialized field. Applies this expertise to innovate and drive improvements.
Complexity: Duties vary and are highly complex, often involving significant responsibility. Procedures, methods and techniques to carry out work are not well defined, requiring sophisticated analysis and strategic thinking.
Decision Making: Exercises substantial discretion in making critical decisions, with decisions and recommendations made after thorough analysis, leveraging independent judgment and ingenuity; handles complex and high‑impact decisions autonomously, escalating only the most critical issues to senior leadership.
Communication: Communicates complex and interpretive information effectively across all levels of the organization, including team members, peers, management, clients and the public. Utilizes discretion and independent judgment in information exchange, gathering, presentation and provides guidance and leadership in communication strategies.
Adaptability/Flexibility: Demonstrates exceptional flexibility and adaptability in response to evolving business needs and changing environments, proactively anticipating and addressing challenges.
Critical Thinking: Exhibits high level of open‑mindedness and analytical skills, examining ideas and concepts from multiple perspectives to drive innovative solutions.
Dependability: Takes ownership of work with commitment to accuracy, efficiency and timely completion. Sets a standard for reliability and accountability within the team.
Initiative: Recognizes and undertakes assignments or tasks that need to be completed, actively seeks additional responsibilities and supports others in achieving their goals.
Qualifications
Education: Bachelor’s degree required or equivalent experience.
Experience: Minimum of three (3) years related experience required.
Equivalency: Combination of post‑high school education, job related certification and/or related experience equivalent to seven (7) years may be considered in lieu of minimum requirements.
Certification(s): Two or more of the following Epic Certifications: Prelude, Cadence, Eligibility, Referrals.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is $83,430.00 – $222,480.00. This range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range.
Benefits
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional and financial wellbeing of colleagues and their families. The benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs and other resources, based on eligibility.
EEO Statement
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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Department
Information Technology/Health Information Management
Reports To
Epic Team Manager
Summary
The Senior Epic Analyst is a subject matter expert in Epic systems, responsible for leading complex projects, providing advanced technical support, and mentoring junior analysts. This role involves in-depth analysis, design, and implementation of Epic system solutions to optimize workflows, enhance patient care, and improve operational efficiency. The Senior Epic Analyst serves as a key resource for troubleshooting complex issues and driving system improvements.
Responsibilities
Provide end‑user support, analyze and diagnose system problems, identify root cause, and then solve the problem or escalated issues to appropriate IT staff when outside area of responsibility or expertise.
Partner with vendor to troubleshoot and resolve system problems, improve product performance and usability, and provide recommendations for system improvements.
Address technical issues that occur during installation and maintenance activities.
Design, implement and support applications while ensuring ongoing optimization and performance.
Translate technical requirements into development specifications and provide product management support.
Evaluate and document system updates, upgrades and their impacts in collaboration with analysts and end users.
Participate in system implementations, upgrades and continuous improvement initiatives.
Conduct system testing, validation and quality assurance to ensure compliance and optimal system performance.
Develop and maintain documentation, including build specifications, test scripts and training materials, and deliver training when necessary.
Partner with clinical staff and IT professionals to evaluate, design, develop, test, implement, and maintain systems.
Ensure workstations, printers, scanners, mobile devices and other peripherals align with functional and compatibility requirements of Epic applications.
Strategically lead and collaborate on cross‑functional application initiatives with application and operational teams to ensure seamless integration, streamlined workflows and optimal system performance.
Maintain vendor certifications required to support the analyst’s application areas of responsibility.
Support system integrations and interoperability efforts with other third‑party applications and interfaces.
Assist as needed with after‑hour activities such as go‑lives, upgrades, downtimes and other special projects.
Scope and Level
Guidelines: Demonstrates comprehensive knowledge and mastery of advanced concepts, practices and procedures within a specialized field. Applies this expertise to innovate and drive improvements.
Complexity: Duties vary and are highly complex, often involving significant responsibility. Procedures, methods and techniques to carry out work are not well defined, requiring sophisticated analysis and strategic thinking.
Decision Making: Exercises substantial discretion in making critical decisions, with decisions and recommendations made after thorough analysis, leveraging independent judgment and ingenuity; handles complex and high‑impact decisions autonomously, escalating only the most critical issues to senior leadership.
Communication: Communicates complex and interpretive information effectively across all levels of the organization, including team members, peers, management, clients and the public. Utilizes discretion and independent judgment in information exchange, gathering, presentation and provides guidance and leadership in communication strategies.
Adaptability/Flexibility: Demonstrates exceptional flexibility and adaptability in response to evolving business needs and changing environments, proactively anticipating and addressing challenges.
Critical Thinking: Exhibits high level of open‑mindedness and analytical skills, examining ideas and concepts from multiple perspectives to drive innovative solutions.
Dependability: Takes ownership of work with commitment to accuracy, efficiency and timely completion. Sets a standard for reliability and accountability within the team.
Initiative: Recognizes and undertakes assignments or tasks that need to be completed, actively seeks additional responsibilities and supports others in achieving their goals.
Qualifications
Education: Bachelor’s degree required or equivalent experience.
Experience: Minimum of three (3) years related experience required.
Equivalency: Combination of post‑high school education, job related certification and/or related experience equivalent to seven (7) years may be considered in lieu of minimum requirements.
Certification(s): Two or more of the following Epic Certifications: Prelude, Cadence, Eligibility, Referrals.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is $83,430.00 – $222,480.00. This range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range.
Benefits
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional and financial wellbeing of colleagues and their families. The benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs and other resources, based on eligibility.
EEO Statement
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr