Senior System Engineer
AT&T, Alpharetta, GA, United States
Job Title
Senior System Engineering
Job Location
500 North Point Pkwy, Alpharetta, GA 30005
Responsibilities
Ensure stability, performance, and continuous improvement of web applications and services. Lead the response to production issues, identify and troubleshoot problems implementing immediate fixes, and ensuring minimal downtime in compliance with SLAs. Build alerting systems, monitoring tools, and dashboards to proactively identify issues. Apply strong analytical, technical and functional skills to diagnose and resolve complex production issues, focusing on quick impact mitigation and work with development teams to implement long-term solutions. Create and maintain comprehensive documentation for system architecture, configuration, deployment procedures, and troubleshooting guides. Proactively detect problems, analyze trends and patterns, assess impacts and manage escalated issues to ensure timely resolution. Conduct blameless postmortems and after-action reviews to identify failure patterns, document lessons learnt and implement remediation to enhance application resilience. Collaborate with development teams to define and validate non-functional requirements during design and development phases, ensuring compliance before production deployment. Monitor application performance using APM tools such as Dynatrace and ELK. Work closely with product development teams to ensure thorough knowledge transfer of system changes prior to operationalization. Provide on‑call support for agent‑facing applications, including homegrown J2EE applications and SaaS platforms such as Salesforce and MuleSoft.
Requirements
Requires a Bachelor’s degree, or foreign equivalent degree in Computer Science or Information Technology and 5 years of progressive post‑baccalaureate experience in the job offered or 5 years of progressive post‑baccalaureate in a related occupation architecting and developing web applications; utilizing observability tools such as Dynatrace, AppDynamics, Splunk, ELK, MuleSoft Any Point, Quantum Metric, and Catchpoint to create alerts, dashboards, reports, and synthetic monitoring; working with integration technologies and API Gateways, including MuleSoft and WebLogic; working with object‑oriented programming languages such as Java, J2EE technologies, JavaScript, and frameworks such as Spring; using automation tools and scripting languages (Python, Shell); utilizing containerization technologies (Docker, Kubernetes) and cloud services (Azure); working with DevOps practices and tools (CI/CD pipelines, Git, Jenkins); understanding network protocols, load balancing, and security principles; and using database SQL queries and building Linux shell scripts on demand.
Compensation
Senior System Engineerings earn between $145,000 - $192,600 yearly.
Benefits
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company‑designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Work Hours
Weekly Hours: 40
Time Type
Regular
Location
Alpharetta, Georgia
Equal Employment Opportunity
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
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Senior System Engineering
Job Location
500 North Point Pkwy, Alpharetta, GA 30005
Responsibilities
Ensure stability, performance, and continuous improvement of web applications and services. Lead the response to production issues, identify and troubleshoot problems implementing immediate fixes, and ensuring minimal downtime in compliance with SLAs. Build alerting systems, monitoring tools, and dashboards to proactively identify issues. Apply strong analytical, technical and functional skills to diagnose and resolve complex production issues, focusing on quick impact mitigation and work with development teams to implement long-term solutions. Create and maintain comprehensive documentation for system architecture, configuration, deployment procedures, and troubleshooting guides. Proactively detect problems, analyze trends and patterns, assess impacts and manage escalated issues to ensure timely resolution. Conduct blameless postmortems and after-action reviews to identify failure patterns, document lessons learnt and implement remediation to enhance application resilience. Collaborate with development teams to define and validate non-functional requirements during design and development phases, ensuring compliance before production deployment. Monitor application performance using APM tools such as Dynatrace and ELK. Work closely with product development teams to ensure thorough knowledge transfer of system changes prior to operationalization. Provide on‑call support for agent‑facing applications, including homegrown J2EE applications and SaaS platforms such as Salesforce and MuleSoft.
Requirements
Requires a Bachelor’s degree, or foreign equivalent degree in Computer Science or Information Technology and 5 years of progressive post‑baccalaureate experience in the job offered or 5 years of progressive post‑baccalaureate in a related occupation architecting and developing web applications; utilizing observability tools such as Dynatrace, AppDynamics, Splunk, ELK, MuleSoft Any Point, Quantum Metric, and Catchpoint to create alerts, dashboards, reports, and synthetic monitoring; working with integration technologies and API Gateways, including MuleSoft and WebLogic; working with object‑oriented programming languages such as Java, J2EE technologies, JavaScript, and frameworks such as Spring; using automation tools and scripting languages (Python, Shell); utilizing containerization technologies (Docker, Kubernetes) and cloud services (Azure); working with DevOps practices and tools (CI/CD pipelines, Git, Jenkins); understanding network protocols, load balancing, and security principles; and using database SQL queries and building Linux shell scripts on demand.
Compensation
Senior System Engineerings earn between $145,000 - $192,600 yearly.
Benefits
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company‑designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Work Hours
Weekly Hours: 40
Time Type
Regular
Location
Alpharetta, Georgia
Equal Employment Opportunity
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
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