Broadband Triage Engineer
SWITS DIGITAL Private Limited, Phila, PA, United States
Job Title Broadband Triage Engineer
Location Philadelphia PA
Job Description
Your daily tasks
Ensure timely and high quality software releases across diverse devices by proactively monitoring metrics and alerting systems Promptly respond to critical field issues identify root causes and implement effective mitigation strategies
Troubleshoot E2E issues in broadband devices in various RDK broadband components like WiFi Mesh DOCSIS Fiber LTE or similar access network technology Conduct source code reviews to identify root causes within the components and platform
Diagnosing and resolving issues using Linux systems and networking protocols including packet capture analysis
Design and enhance operational tools and architect DevOps solutions to optimize system performance and efficiency
Leverage AWS technologies S3 Athena QuickSight to analyse data from millions of field devices delivering insights to inform decision making and drive operational efficiency
Develop and implement anomaly detection techniques and data driven solutions to proactively identify and resolve system issues Perform global metric comparisons across various device models
What You Will Bring
Experience and strong ability in C C++ Python and Linux experience You will also have experience with log management and analysis tools such as Elastic Stack ELK Splunk and Grafana for data visualisation and monitoring
Proven expertise in at least one scripting language such as Bash Python or Go
Experience of holding a Technical Lead Senior role or mentoring a small team of engineers Ability to make good technical decisions and convince others about the merits and reasons for those decisions
Experienced in Defect Tracking Tools such as Jira
SCM Tools Git and GitHub
SQL and or Amazon Athena experience
Location Philadelphia PA
Job Description
Your daily tasks
Ensure timely and high quality software releases across diverse devices by proactively monitoring metrics and alerting systems Promptly respond to critical field issues identify root causes and implement effective mitigation strategies
Troubleshoot E2E issues in broadband devices in various RDK broadband components like WiFi Mesh DOCSIS Fiber LTE or similar access network technology Conduct source code reviews to identify root causes within the components and platform
Diagnosing and resolving issues using Linux systems and networking protocols including packet capture analysis
Design and enhance operational tools and architect DevOps solutions to optimize system performance and efficiency
Leverage AWS technologies S3 Athena QuickSight to analyse data from millions of field devices delivering insights to inform decision making and drive operational efficiency
Develop and implement anomaly detection techniques and data driven solutions to proactively identify and resolve system issues Perform global metric comparisons across various device models
What You Will Bring
Experience and strong ability in C C++ Python and Linux experience You will also have experience with log management and analysis tools such as Elastic Stack ELK Splunk and Grafana for data visualisation and monitoring
Proven expertise in at least one scripting language such as Bash Python or Go
Experience of holding a Technical Lead Senior role or mentoring a small team of engineers Ability to make good technical decisions and convince others about the merits and reasons for those decisions
Experienced in Defect Tracking Tools such as Jira
SCM Tools Git and GitHub
SQL and or Amazon Athena experience