Service Writer/ Customer Service Advisor
Brad's Service Center, Chicopee, MA, United States
Service Writer/ Customer Service Advisor Share Apply Full-time $20.00 - 30.00 per hour
Position: Temporary Service Writer / Customer Service Advisor; This position seeks to backfill an employee on parental leave-- approximate dates are June 14, 2026 through September 18, 2026.
Job Responsibilities:
Answer phones, document customers concerns, and schedule customer appointments
In conjunction with GM and other customer service advisors, serve as key point of contact for customers via phone and in-person methods of communication
Assist shop general manager in assigning work, including dispatching work to the technicians to help manage workflow
Obtain a clear and concise explanation from the technicians on all worked performed and findings, ensuring all customer concerns are addressed
Communicate findings to customer, informing them of any work required and the benefits of the work
Assist technicians and general manager with any estimates for customer work to be performed
Assist technicians and general manager with sourcing and ordering parts to ensure that that parts arrive timely to fulfill promised customer completion timeline
Assist general manager with invoicing for all customers and payment processing
Maintain contact with the customer to keep informed on vehicle status
In conjunction with entire team, ensure shop is maintained at a high level of cleanliness
Various special projects to assist leadership team in ensuring that Brad's Service Center is continuously improving
Requirements:
Understanding that role is temporary for a finite period of time
Minimum of one year service writer experience, ideally in a high volume, independent shop
Continuous improvement focus
Preferred:
Familiarity with shop management software, specifically, Tekmetric
Benefits:
Sick time
Health insurance
Weekends offONLY work Monday through Friday!
Brad's Service Center - Brad's Service Center - Chicopee 760 Front St, Chicopee, MA, 01020 Apply
Position: Temporary Service Writer / Customer Service Advisor; This position seeks to backfill an employee on parental leave-- approximate dates are June 14, 2026 through September 18, 2026.
Job Responsibilities:
Answer phones, document customers concerns, and schedule customer appointments
In conjunction with GM and other customer service advisors, serve as key point of contact for customers via phone and in-person methods of communication
Assist shop general manager in assigning work, including dispatching work to the technicians to help manage workflow
Obtain a clear and concise explanation from the technicians on all worked performed and findings, ensuring all customer concerns are addressed
Communicate findings to customer, informing them of any work required and the benefits of the work
Assist technicians and general manager with any estimates for customer work to be performed
Assist technicians and general manager with sourcing and ordering parts to ensure that that parts arrive timely to fulfill promised customer completion timeline
Assist general manager with invoicing for all customers and payment processing
Maintain contact with the customer to keep informed on vehicle status
In conjunction with entire team, ensure shop is maintained at a high level of cleanliness
Various special projects to assist leadership team in ensuring that Brad's Service Center is continuously improving
Requirements:
Understanding that role is temporary for a finite period of time
Minimum of one year service writer experience, ideally in a high volume, independent shop
Continuous improvement focus
Preferred:
Familiarity with shop management software, specifically, Tekmetric
Benefits:
Sick time
Health insurance
Weekends offONLY work Monday through Friday!
Brad's Service Center - Brad's Service Center - Chicopee 760 Front St, Chicopee, MA, 01020 Apply