Truck Product Support Manager
Yancey Bros. Co., Austell, GA, United States
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
Yancey Bros. Co. currently is recruiting an On Highway Product Support Sales Manager for the Power Systems Division. This position will lead a team of Product Support Sales Representatives (PSSRs) that focus on sales to truck and bus customers, and is responsible for the development and training of the sales team. Responsibilities also include development and administration of product support marketing programs.
Primary Responsibilities:
Achieve parts and service sales and profitability targets – deliver the business plan.
Manage the daily performance of the Parts and Service sales force, including weekly ride-alongs with sales representatives.
Lead Yancey’s efforts in growing our retail aftermarket parts and service business – expanding beyond Caterpillar and Blue Bird to all‑makes parts and service capability
Develop short and long range forecasts, objectives, and action plans.
Develop and direct Parts and Service marketing and merchandising programs.
Management product and sales training for Parts and Service Salespeople.
Ensure good customer relations and resolve customer issues as necessary.
Additional Responsibilities:
Participate in required safety program and work in a safe manner.
Additional duties as assigned by manager.
Who We Are Looking For:
To be successful in this position you should have prior experience as a Product Support Sales Representative. Truck or bus industry experience, along with excellent analytical, organization and communication skills, are vital to this position.
Education/Experience:
Must have a high school diploma or equivalent experience.
Bachelor’s degree or comparable professional experience.
7+ years of truck and bus industry experience.
Prior experience as a Parts Sales or Product Support Sales Representative preferred.
Required Qualifications/Skills:
Must be able to take charge of position immediately.
Excellent analytical, organization, and communication skills.
Values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal Candidate Values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Compensation: Competitive Pay
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Tuition Reimbursement
Ongoing Training
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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What You Will Be Doing:
Yancey Bros. Co. currently is recruiting an On Highway Product Support Sales Manager for the Power Systems Division. This position will lead a team of Product Support Sales Representatives (PSSRs) that focus on sales to truck and bus customers, and is responsible for the development and training of the sales team. Responsibilities also include development and administration of product support marketing programs.
Primary Responsibilities:
Achieve parts and service sales and profitability targets – deliver the business plan.
Manage the daily performance of the Parts and Service sales force, including weekly ride-alongs with sales representatives.
Lead Yancey’s efforts in growing our retail aftermarket parts and service business – expanding beyond Caterpillar and Blue Bird to all‑makes parts and service capability
Develop short and long range forecasts, objectives, and action plans.
Develop and direct Parts and Service marketing and merchandising programs.
Management product and sales training for Parts and Service Salespeople.
Ensure good customer relations and resolve customer issues as necessary.
Additional Responsibilities:
Participate in required safety program and work in a safe manner.
Additional duties as assigned by manager.
Who We Are Looking For:
To be successful in this position you should have prior experience as a Product Support Sales Representative. Truck or bus industry experience, along with excellent analytical, organization and communication skills, are vital to this position.
Education/Experience:
Must have a high school diploma or equivalent experience.
Bachelor’s degree or comparable professional experience.
7+ years of truck and bus industry experience.
Prior experience as a Parts Sales or Product Support Sales Representative preferred.
Required Qualifications/Skills:
Must be able to take charge of position immediately.
Excellent analytical, organization, and communication skills.
Values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal Candidate Values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Compensation: Competitive Pay
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Tuition Reimbursement
Ongoing Training
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr