Territory Manager
Vestis, Terre Haute, IN, United States
Job Description
Posted Monday, April 13, 2026 at 5:00 AM
Overview
The Territory Manager has responsibility for an assigned service territory and direct supervision of route representatives. Responsibilities include territory service safety and results, such as customer retention, business growth, loss and ruin, piece budget, employee retention, accounts receivable collection, customer renewals, Vestis direct sales, customer satisfaction, route sales, and credits.
Responsibilities / Essential Functions
Promote and sustain a safety culture
Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in the territory
Report directly to a Service Manager; if a Sr. Territory Manager is present, report to them; otherwise report to the General Manager
Create a pervasive sales culture that fosters team selling via Together‑In‑Growth (TIG) and Shared Lead programs
Assist in new account installations as directed by Service Manager and/or General Manager
Manage day‑to‑day activities of customer service programs for the territory
Visit all required customers each quarter to review growth and service opportunities
Ensure RSRs respond to and resolve all service requests in a timely manner
Set clear expectations for customer service and lead by example
Spend 60% of time traveling with service professionals, conducting observations, and visiting customer locations
Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
Negotiate and secure renewal agreements with existing customers that protect pricing and profitability
Recruit, select, and hire Route Sales employees
Conduct in‑person meetings with each RSR once per week to review trends, performance, coach, and identify improvement opportunities
Deliver and participate in training to ensure customer retention and service goals are met
Maintain daily remote contact with RSRs to address pending items and ensure timely resolution
Attend meetings and complete necessary administrative work to improve customer satisfaction
Coordinate collections for accounts receivable
Protect and manage merchandise control processes
Investigate and report on all accidents or incidents within 24 hours of notification
Knowledge / Skills / Abilities
Demonstrated ability to interface with a variety of organizational functions to achieve results
Strong interpersonal, analytical, communication, and customer service skills
Computer proficiency, including working knowledge of MS Office software
Exposure to sales functions preferred
Considerable skills in management, human relations, and communication
Working Environment / Safety Requirements
Majority of time driving own vehicle or company step‑van to call on customers and supervise employees in the assigned service territory; exposure to weather conditions
Customer visitations may require walking, climbing stairs, pushing/pulling carts, and exposure to weather conditions
Must frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, and load/unload product from a truck without assistance
Time also spent in a company office environment, including loading dock, production and warehouse areas, exposure to vehicles for loading/unloading, and vehicle maintenance
Experience / Qualifications
High school diploma or equivalent; Bachelor’s degree in a related field preferred or equivalent experience
Two years of service and route‑based industry experience with a proven track record for growing customer accounts
Previous profit and loss accountability and/or contract‑managed service experience preferred
Significant customer interface and service experience
Production planning, maintenance, or warehouse operations experience preferred
License Requirements / Certifications
Must be DOT‑certified
Driver’s license
Automobile insurance on personal vehicle
Successful completion of criminal background, motor vehicle record, and drug screen checks.
Open to relocation for advancement opportunities.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
Vestis® is an equal‑opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
Reasonable Accommodations and the Online Application Process
Consistent with Vestis and Canadian Linen’s commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1‑833‑901‑8823 or email accessibility@vestis.com. This phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case‑by‑case basis.
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Posted Monday, April 13, 2026 at 5:00 AM
Overview
The Territory Manager has responsibility for an assigned service territory and direct supervision of route representatives. Responsibilities include territory service safety and results, such as customer retention, business growth, loss and ruin, piece budget, employee retention, accounts receivable collection, customer renewals, Vestis direct sales, customer satisfaction, route sales, and credits.
Responsibilities / Essential Functions
Promote and sustain a safety culture
Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in the territory
Report directly to a Service Manager; if a Sr. Territory Manager is present, report to them; otherwise report to the General Manager
Create a pervasive sales culture that fosters team selling via Together‑In‑Growth (TIG) and Shared Lead programs
Assist in new account installations as directed by Service Manager and/or General Manager
Manage day‑to‑day activities of customer service programs for the territory
Visit all required customers each quarter to review growth and service opportunities
Ensure RSRs respond to and resolve all service requests in a timely manner
Set clear expectations for customer service and lead by example
Spend 60% of time traveling with service professionals, conducting observations, and visiting customer locations
Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
Negotiate and secure renewal agreements with existing customers that protect pricing and profitability
Recruit, select, and hire Route Sales employees
Conduct in‑person meetings with each RSR once per week to review trends, performance, coach, and identify improvement opportunities
Deliver and participate in training to ensure customer retention and service goals are met
Maintain daily remote contact with RSRs to address pending items and ensure timely resolution
Attend meetings and complete necessary administrative work to improve customer satisfaction
Coordinate collections for accounts receivable
Protect and manage merchandise control processes
Investigate and report on all accidents or incidents within 24 hours of notification
Knowledge / Skills / Abilities
Demonstrated ability to interface with a variety of organizational functions to achieve results
Strong interpersonal, analytical, communication, and customer service skills
Computer proficiency, including working knowledge of MS Office software
Exposure to sales functions preferred
Considerable skills in management, human relations, and communication
Working Environment / Safety Requirements
Majority of time driving own vehicle or company step‑van to call on customers and supervise employees in the assigned service territory; exposure to weather conditions
Customer visitations may require walking, climbing stairs, pushing/pulling carts, and exposure to weather conditions
Must frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, and load/unload product from a truck without assistance
Time also spent in a company office environment, including loading dock, production and warehouse areas, exposure to vehicles for loading/unloading, and vehicle maintenance
Experience / Qualifications
High school diploma or equivalent; Bachelor’s degree in a related field preferred or equivalent experience
Two years of service and route‑based industry experience with a proven track record for growing customer accounts
Previous profit and loss accountability and/or contract‑managed service experience preferred
Significant customer interface and service experience
Production planning, maintenance, or warehouse operations experience preferred
License Requirements / Certifications
Must be DOT‑certified
Driver’s license
Automobile insurance on personal vehicle
Successful completion of criminal background, motor vehicle record, and drug screen checks.
Open to relocation for advancement opportunities.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
Vestis® is an equal‑opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
Reasonable Accommodations and the Online Application Process
Consistent with Vestis and Canadian Linen’s commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1‑833‑901‑8823 or email accessibility@vestis.com. This phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case‑by‑case basis.
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