Territory Manager
Vestis, Owego, NY, United States
Vestis State Street Owego NY (271C), 786 State Street, Owego, New York, United States of America
Job Description
Overview
The Territory Manager has responsibility for an assigned service territory with direct supervision of route representatives. Responsible for Territory service safety and results, including but not limited to, customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable (AR) collection, customer renewals, Vestis direct sales, customer satisfaction, route sales and credits.
Responsibilities / Essential Functions
Promote and sustain a safety culture
Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory
Report directly to a Service Manager or, where a Sr. Territory Manager is present, report to the Sr. Territory Manager. If neither are present, will report to the General Manager
Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs
Assist in the new account installations as directed by Service Manager and/or General Manager
Manage day-to-day activities of customer service program(s) for the territory
Visit all required customers each quarter to review growth and service opportunities
Ensure RSRs respond to and resolve all service requests timely
Set clear expectations for customer service and lead by example
Spend 60% of time traveling with service professionals, on route conducting observations and visiting customer locations (required visits, TIG days and/or day-to-day situation follow-up)
Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
Negotiate and secure renewal agreements with existing customers that protect pricing and profitability
Recruit, select and hire Route Sales employees
Conduct in-person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement.
Deliver and participate in training to ensure customer retention and service goals are met
Maintain daily remote contact with RSRs to address any pending items/situations to ensure timely resolution.
Attend meetings and complete necessary administrative work to improve customer satisfaction
Coordinate collections for accounts receivable
Protect and manage merchandise control processes
Investigate and report on all accidents or incidents, within 24 hours of notification
Knowledge / Skills / Abilities
Demonstrated ability to successfully interface with a variety of organizational functions to get the job done.
Strong interpersonal, analytical, communication, and customer service skills.
Computer proficiency, including working knowledge of MS Office software.
Exposure to sales function preferred.
Considerable skills in management, human relations, and communication.
Working Environment / Safety Requirements
Majority of time will be driving your own vehicle or company step-van to call on customers and supervise employees in the assigned service territory. Will be exposed to weather conditions in the area (heat, wind, cold, rain, snow, etc.).
Customer visitations may require walking, climbing stairs, pushing/pulling carts, exposure to weather conditions.
Must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, as well as load/unload product from a truck without assistance.
Time will also be spent in a company office environment; with exposure at the loading dock, production and warehouse areas, exposure to vehicles for loading/unloading, and exposure to vehicle maintenance.
Experience / Qualifications
High school diploma or equivalent; Bachelor’s degree in related field preferred or equivalent experience.
Two years of service and route-based industry experience, with proven track record for growing customer accounts
Previous profit and loss accountability and/or contract-managed service experience preferred
Significant customer interface and service experience
Production planning, maintenance, or warehouse operations experience preferred.
License Requirements / Certifications
Must be DOT-certified
Driver’s license
Automobile insurance on personal vehicle
Successful completion of criminal background, motor vehicle record, and drug screen checks. Open to relocation for advancement opportunities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Reasonable Accommodations and the Online Application Process
Consistent with Vestis and Canadian Linen’s commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at accessibility@vestis.com.
Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.
Vestis Commitment to Equal Opportunity Employment
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information below to request the appropriate accommodation.
#J-18808-Ljbffr
Job Description
Overview
The Territory Manager has responsibility for an assigned service territory with direct supervision of route representatives. Responsible for Territory service safety and results, including but not limited to, customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable (AR) collection, customer renewals, Vestis direct sales, customer satisfaction, route sales and credits.
Responsibilities / Essential Functions
Promote and sustain a safety culture
Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory
Report directly to a Service Manager or, where a Sr. Territory Manager is present, report to the Sr. Territory Manager. If neither are present, will report to the General Manager
Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs
Assist in the new account installations as directed by Service Manager and/or General Manager
Manage day-to-day activities of customer service program(s) for the territory
Visit all required customers each quarter to review growth and service opportunities
Ensure RSRs respond to and resolve all service requests timely
Set clear expectations for customer service and lead by example
Spend 60% of time traveling with service professionals, on route conducting observations and visiting customer locations (required visits, TIG days and/or day-to-day situation follow-up)
Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
Negotiate and secure renewal agreements with existing customers that protect pricing and profitability
Recruit, select and hire Route Sales employees
Conduct in-person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement.
Deliver and participate in training to ensure customer retention and service goals are met
Maintain daily remote contact with RSRs to address any pending items/situations to ensure timely resolution.
Attend meetings and complete necessary administrative work to improve customer satisfaction
Coordinate collections for accounts receivable
Protect and manage merchandise control processes
Investigate and report on all accidents or incidents, within 24 hours of notification
Knowledge / Skills / Abilities
Demonstrated ability to successfully interface with a variety of organizational functions to get the job done.
Strong interpersonal, analytical, communication, and customer service skills.
Computer proficiency, including working knowledge of MS Office software.
Exposure to sales function preferred.
Considerable skills in management, human relations, and communication.
Working Environment / Safety Requirements
Majority of time will be driving your own vehicle or company step-van to call on customers and supervise employees in the assigned service territory. Will be exposed to weather conditions in the area (heat, wind, cold, rain, snow, etc.).
Customer visitations may require walking, climbing stairs, pushing/pulling carts, exposure to weather conditions.
Must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, as well as load/unload product from a truck without assistance.
Time will also be spent in a company office environment; with exposure at the loading dock, production and warehouse areas, exposure to vehicles for loading/unloading, and exposure to vehicle maintenance.
Experience / Qualifications
High school diploma or equivalent; Bachelor’s degree in related field preferred or equivalent experience.
Two years of service and route-based industry experience, with proven track record for growing customer accounts
Previous profit and loss accountability and/or contract-managed service experience preferred
Significant customer interface and service experience
Production planning, maintenance, or warehouse operations experience preferred.
License Requirements / Certifications
Must be DOT-certified
Driver’s license
Automobile insurance on personal vehicle
Successful completion of criminal background, motor vehicle record, and drug screen checks. Open to relocation for advancement opportunities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Reasonable Accommodations and the Online Application Process
Consistent with Vestis and Canadian Linen’s commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at accessibility@vestis.com.
Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.
Vestis Commitment to Equal Opportunity Employment
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information below to request the appropriate accommodation.
#J-18808-Ljbffr