Territory Manager
Vestis, Omaha, NE, United States
Vestis D Street Omaha NE (628F), 7515 D Street, Omaha, Nebraska, United States of America
Job Description
Posted Monday, March 30, 2026 at 5:00 AM
Meet Vestis®: For the People Who Make It All Work
At Vestis®, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most.
Overview
The Territory Manager is responsible for an assigned service territory, supervising route representatives. Key responsibilities include customer retention, growth of the business, financial management, service quality, and customer satisfaction.
Responsibilities / Essential Functions
Promote and sustain a safety culture
Coach, evaluate, and develop Route Sales Representatives (RSRs) in your territory
Report directly to a Service Manager, Sr. Territory Manager, or General Manager depending on availability
Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs
Assist in new account installations as directed by the Service Manager or General Manager
Manage day‑to‑day activities of customer service programs for the territory
Visit required customers each quarter to review growth and service opportunities
Ensure RSRs respond to and resolve all service requests promptly
Set clear expectations for customer service and lead by example
Travel 60% of the time with service professionals, conducting observations and visiting customer locations
Follow up proactively on accounts in jeopardy and resolve service concerns expeditiously
Negotiate and secure renewal agreements with existing customers that protect pricing and profitability
Recruit, select, and hire Route Sales employees
Conduct in‑person meetings with each RSR once per week to review trends, performance, coach, and identify improvement opportunities
Deliver and participate in training to ensure customer retention and service goals are met
Maintain daily contact with RSRs via remote means to address pending items or situations
Attend meetings and complete necessary administrative work to improve customer satisfaction
Coordinate collections for accounts receivable
Protect and manage merchandise control processes
Investigate and report all accidents or incidents within 24 hours of notification
Knowledge / Skills / Abilities
Ability to interface with various organizational functions effectively
Strong interpersonal, analytical, communication, and customer service skills
Computer proficiency, including MS Office
Exposure to sales function preferred
Skills in management, human relations, and communication
Working Environment / Safety Requirements
Majority of time driving own vehicle or company step‑van to visit customers and supervise employees in the assigned service territory
Exposure to weather conditions, walking, climbing stairs, pushing/pulling carts, and lifting up to 100 pounds without assistance
Time also spent in a company office environment, loading dock, production and warehouse areas, and vehicle maintenance areas
Experience / Qualifications
High school diploma or equivalent; Bachelor’s degree preferred or equivalent experience
Two years of service and route‑based industry experience with a proven track record for growing customer accounts
Previous profit and loss accountability and/or contract‑managed service experience preferred
Significant customer interface and service experience
Production planning, maintenance, or warehouse operations experience preferred
License Requirements / Certifications
Driver’s license
Automobile insurance on personal vehicle
Meet minimum DMV/MVR points per company policy
Successful completion of criminal background, motor vehicle record, and drug screen checks
Benefits
Vestis offers a comprehensive benefit program including medical, dental, vision, short‑ and long‑term disability, basic life insurance, and paid parental leave. Employees may enroll in a 401k plan; they are eligible for 80 hours of vacation, 40 hours of floating holidays, paid sick time, and 6 paid holidays each year.
Vestis is an equal‑opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the “Know Your Rights” notice from the Department of Labor.
#J-18808-Ljbffr
Job Description
Posted Monday, March 30, 2026 at 5:00 AM
Meet Vestis®: For the People Who Make It All Work
At Vestis®, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most.
Overview
The Territory Manager is responsible for an assigned service territory, supervising route representatives. Key responsibilities include customer retention, growth of the business, financial management, service quality, and customer satisfaction.
Responsibilities / Essential Functions
Promote and sustain a safety culture
Coach, evaluate, and develop Route Sales Representatives (RSRs) in your territory
Report directly to a Service Manager, Sr. Territory Manager, or General Manager depending on availability
Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs
Assist in new account installations as directed by the Service Manager or General Manager
Manage day‑to‑day activities of customer service programs for the territory
Visit required customers each quarter to review growth and service opportunities
Ensure RSRs respond to and resolve all service requests promptly
Set clear expectations for customer service and lead by example
Travel 60% of the time with service professionals, conducting observations and visiting customer locations
Follow up proactively on accounts in jeopardy and resolve service concerns expeditiously
Negotiate and secure renewal agreements with existing customers that protect pricing and profitability
Recruit, select, and hire Route Sales employees
Conduct in‑person meetings with each RSR once per week to review trends, performance, coach, and identify improvement opportunities
Deliver and participate in training to ensure customer retention and service goals are met
Maintain daily contact with RSRs via remote means to address pending items or situations
Attend meetings and complete necessary administrative work to improve customer satisfaction
Coordinate collections for accounts receivable
Protect and manage merchandise control processes
Investigate and report all accidents or incidents within 24 hours of notification
Knowledge / Skills / Abilities
Ability to interface with various organizational functions effectively
Strong interpersonal, analytical, communication, and customer service skills
Computer proficiency, including MS Office
Exposure to sales function preferred
Skills in management, human relations, and communication
Working Environment / Safety Requirements
Majority of time driving own vehicle or company step‑van to visit customers and supervise employees in the assigned service territory
Exposure to weather conditions, walking, climbing stairs, pushing/pulling carts, and lifting up to 100 pounds without assistance
Time also spent in a company office environment, loading dock, production and warehouse areas, and vehicle maintenance areas
Experience / Qualifications
High school diploma or equivalent; Bachelor’s degree preferred or equivalent experience
Two years of service and route‑based industry experience with a proven track record for growing customer accounts
Previous profit and loss accountability and/or contract‑managed service experience preferred
Significant customer interface and service experience
Production planning, maintenance, or warehouse operations experience preferred
License Requirements / Certifications
Driver’s license
Automobile insurance on personal vehicle
Meet minimum DMV/MVR points per company policy
Successful completion of criminal background, motor vehicle record, and drug screen checks
Benefits
Vestis offers a comprehensive benefit program including medical, dental, vision, short‑ and long‑term disability, basic life insurance, and paid parental leave. Employees may enroll in a 401k plan; they are eligible for 80 hours of vacation, 40 hours of floating holidays, paid sick time, and 6 paid holidays each year.
Vestis is an equal‑opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the “Know Your Rights” notice from the Department of Labor.
#J-18808-Ljbffr