eLearning Support Specialist
University Of Florida, Gainesville, FL, United States
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Job no:
539723
Work type:
Staff Full-Time
Location:
Main Campus (Gainesville, FL)
Categories:
Education/Training/Instructional Design, Information Technology, Artificial Intelligence, Veteran's Preference Eligible
Department:
14201000 - IT-AT LEARNING SUPPORT SVCS
Classification Title:
End User Computing Spec II
Associate’s degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).
Job Description
UF Information Technology (UFIT) is currently seeking an intermediate-level eLearning Support Specialist to join e-Learning Support, a unit within UFIT.
Within the immediate team, e-Learning Support provides assistance to faculty, staff, and students with e-Learning tools on campus, such as Canvas, VoiceThread, and Qualtrics. Assistance is provided via phone and ticket system. Employment with UFIT provides an excellent opportunity to work with other employees dedicated to understanding and interpreting the technological needs of the University of Florida’s innovative community.
Key Responsibilities
Troubleshoot, analyze, and recommend appropriate solutions on client issues with e-Learning tools.
Provide expert referral of problems to vendors or computing service providers on campus.
Interact with clients and service providers by phone, email, ticketing systems, chat systems, and web-based tools.
Test new educational technologies as they become centrally supported and assist with rollout plans and decision-making process.
May be temporarily assigned to assist with additional instructional technology support needs within Academic Technology.
Support faculty needs by seamlessly interacting with other support units such as Instructional Design, Video Production, and Learning Analytics among others.
Required Qualifications
Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience.
Appropriate college coursework may substitute at an equivalent rate for the required experience. Vocational/technical training may substitute equivalently, but does not negate the minimum degree requirement(s).
Preferred Qualifications
Experience in higher education.
Experience administering, building courses, and/or providing user support for course management systems (especially Canvas).
Experience providing technical user support in a higher education setting, including in-depth diagnostics, troubleshooting, and problem-solving.
Experience with varying learning technologies.
Benefits
UF provides various leave programs based on an employee’s salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive benefits package.
Application Instructions
Submit a resume.
Provide a list of professional references with contact information (minimum of 3, including one from a previous or current supervisor).
Application must be submitted by 11:55 p.m. (E.T.) of the posting end date.
Health Assessment Required: No
Advertised:
28 Apr 2026 Eastern Daylight Time
Applications close:
12 May 2026 Eastern Daylight Time
The University of Florida is an Equal Employment Opportunity Employer.
#J-18808-Ljbffr
Job no:
539723
Work type:
Staff Full-Time
Location:
Main Campus (Gainesville, FL)
Categories:
Education/Training/Instructional Design, Information Technology, Artificial Intelligence, Veteran's Preference Eligible
Department:
14201000 - IT-AT LEARNING SUPPORT SVCS
Classification Title:
End User Computing Spec II
Associate’s degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).
Job Description
UF Information Technology (UFIT) is currently seeking an intermediate-level eLearning Support Specialist to join e-Learning Support, a unit within UFIT.
Within the immediate team, e-Learning Support provides assistance to faculty, staff, and students with e-Learning tools on campus, such as Canvas, VoiceThread, and Qualtrics. Assistance is provided via phone and ticket system. Employment with UFIT provides an excellent opportunity to work with other employees dedicated to understanding and interpreting the technological needs of the University of Florida’s innovative community.
Key Responsibilities
Troubleshoot, analyze, and recommend appropriate solutions on client issues with e-Learning tools.
Provide expert referral of problems to vendors or computing service providers on campus.
Interact with clients and service providers by phone, email, ticketing systems, chat systems, and web-based tools.
Test new educational technologies as they become centrally supported and assist with rollout plans and decision-making process.
May be temporarily assigned to assist with additional instructional technology support needs within Academic Technology.
Support faculty needs by seamlessly interacting with other support units such as Instructional Design, Video Production, and Learning Analytics among others.
Required Qualifications
Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience.
Appropriate college coursework may substitute at an equivalent rate for the required experience. Vocational/technical training may substitute equivalently, but does not negate the minimum degree requirement(s).
Preferred Qualifications
Experience in higher education.
Experience administering, building courses, and/or providing user support for course management systems (especially Canvas).
Experience providing technical user support in a higher education setting, including in-depth diagnostics, troubleshooting, and problem-solving.
Experience with varying learning technologies.
Benefits
UF provides various leave programs based on an employee’s salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive benefits package.
Application Instructions
Submit a resume.
Provide a list of professional references with contact information (minimum of 3, including one from a previous or current supervisor).
Application must be submitted by 11:55 p.m. (E.T.) of the posting end date.
Health Assessment Required: No
Advertised:
28 Apr 2026 Eastern Daylight Time
Applications close:
12 May 2026 Eastern Daylight Time
The University of Florida is an Equal Employment Opportunity Employer.
#J-18808-Ljbffr