Medical Front Office Receptionist
SolvENT Management Solutions, Birmingham, AL, United States
General Summary of Duties
Greets patients warmly and checks them in/out efficiently, making sure to schedule follow‑up appointments. Answers a multi‑line phone system and manages appointment scheduling. Verifies insurance benefits and collects copays at check‑in as well as prior balances. Maintains and updates patient demographic information. Manages incoming faxes, e‑mails, and patient messages. Communicates with other staff members for smooth patient care.
Supervisory Responsibilities
None
Major Responsibilities/Tasks
Answer and screen telephone calls in a courteous manner and send messages to physicians and other personnel through the EMR system.
Schedule patient appointments and procedures according to established policies and procedures.
Obtain accurate information from patients and ensure all registration forms are complete.
Collect patient payments at check‑in.
Process faxed referrals and call patients to schedule appointments.
Confirm insurance eligibility and benefits before appointments.
Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances.
Call patients to confirm appointments and notify them of the amount they will owe prior to their appointment.
Scan documents into patient charts.
Work the appointment waiting list to fill open spots.
Make copies of forms needed for the front desk.
Copy patient information and forward to requesting party after receiving appropriate consent to release medical records.
Maintain organization and efficiency of front office, including office supply inventory.
Maintain patient confidentiality.
Perform other related duties as directed or assigned.
Education
High school diploma or GED.
Experience
Minimum of two years of front desk experience in a busy medical office, including verifying benefits. ENT experience preferred.
Performance Requirements
Knowledge of clinic policies and procedures.
Knowledge of basic ENT medical terminology and insurance practices.
Excellent communication and customer service skills.
Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
Knowledge of CPT and ICD‑10 coding.
Skills
Skill in operating office equipment.
Skill in handling incoming phone calls and triaging appropriately.
Skill in written and verbal communication.
Skill in gathering, interpreting, and reporting insurance information.
Skill in learning new EMR systems.
Skill in multitasking and attention to detail.
Abilities
Ability to type 60 words per minute using word‑processing software. Able to learn/use other computer programs.
Ability to work effectively as a team member with physicians and other staff.
Ability to interpret and understand insurance benefits and reimbursement.
Ability to flexibly respond to changing demands.
Ability to organize and prioritize tasks effectively.
Ability to communicate clearly.
Ability to work with little supervision.
Ability to establish and maintain effective working relationships with patients, employees, and the public.
Work Environment
Work performed in an office environment. Involves frequent contact with staff and patients.
Mental/Physical Requirements
Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle supplies, or sitting for extended periods of time. Stress can be triggered by multiple staff demands and deadlines.
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Greets patients warmly and checks them in/out efficiently, making sure to schedule follow‑up appointments. Answers a multi‑line phone system and manages appointment scheduling. Verifies insurance benefits and collects copays at check‑in as well as prior balances. Maintains and updates patient demographic information. Manages incoming faxes, e‑mails, and patient messages. Communicates with other staff members for smooth patient care.
Supervisory Responsibilities
None
Major Responsibilities/Tasks
Answer and screen telephone calls in a courteous manner and send messages to physicians and other personnel through the EMR system.
Schedule patient appointments and procedures according to established policies and procedures.
Obtain accurate information from patients and ensure all registration forms are complete.
Collect patient payments at check‑in.
Process faxed referrals and call patients to schedule appointments.
Confirm insurance eligibility and benefits before appointments.
Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances.
Call patients to confirm appointments and notify them of the amount they will owe prior to their appointment.
Scan documents into patient charts.
Work the appointment waiting list to fill open spots.
Make copies of forms needed for the front desk.
Copy patient information and forward to requesting party after receiving appropriate consent to release medical records.
Maintain organization and efficiency of front office, including office supply inventory.
Maintain patient confidentiality.
Perform other related duties as directed or assigned.
Education
High school diploma or GED.
Experience
Minimum of two years of front desk experience in a busy medical office, including verifying benefits. ENT experience preferred.
Performance Requirements
Knowledge of clinic policies and procedures.
Knowledge of basic ENT medical terminology and insurance practices.
Excellent communication and customer service skills.
Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
Knowledge of CPT and ICD‑10 coding.
Skills
Skill in operating office equipment.
Skill in handling incoming phone calls and triaging appropriately.
Skill in written and verbal communication.
Skill in gathering, interpreting, and reporting insurance information.
Skill in learning new EMR systems.
Skill in multitasking and attention to detail.
Abilities
Ability to type 60 words per minute using word‑processing software. Able to learn/use other computer programs.
Ability to work effectively as a team member with physicians and other staff.
Ability to interpret and understand insurance benefits and reimbursement.
Ability to flexibly respond to changing demands.
Ability to organize and prioritize tasks effectively.
Ability to communicate clearly.
Ability to work with little supervision.
Ability to establish and maintain effective working relationships with patients, employees, and the public.
Work Environment
Work performed in an office environment. Involves frequent contact with staff and patients.
Mental/Physical Requirements
Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle supplies, or sitting for extended periods of time. Stress can be triggered by multiple staff demands and deadlines.
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