Strategic Collections Associate - Cleanroom
Vestis, Idle Hour, KY, United States
Strategic Collections Associate - Cleanroom
Vestis Palumbo Dr Lexington KY (001), 2680 Palumbo Dr, Lexington, Kentucky, United States of America
Job Overview
The Strategic Cleanroom Accounts Receivable Specialists are responsible for the analysis and collection of assigned accounts receivable portfolios for Vestis customers, as well as ensuring that assigned customer accounts are reconciled and accurate to facilitate timely collections inside established payment terms in a call center environment.
Responsibilities/Essential Functions
Communicates via phone conversations, email, fax and letters with customers concerning status of invoice payments.
Follows up on collection calls with customers (external and internal).
Works with customers and field operations in a proactive manner to resolve discrepancies.
Resolves all overdue account balances.
Performs day‑to‑day activities that ensure effective account management of assigned collection accounts.
Reviews open A/R for all assigned accounts and prioritizes collection activities to maximize cash collections.
Interfaces with Sales, Operations and Finance departments to resolve billing, collection and credit issues.
Establishes strong working relationships with field team to support collections efforts.
Monitors changes in customer financial status and payment patterns.
Audits and maintains customer accounts to make sure terms are accurate and customer profiles have current information.
Reviews assigned accounts to maintain accuracy.
Reviews account status using current and historical invoicing and payment activity analysis.
Communicates to cash operations specialist regarding cash applications to research and reconcile misapplied or payment issues.
Manages accounts receivable for large Strategic/Cleanroom customers that impact multiple Market Centers through phone and email correspondence.
Develops relationships with National Account Managers and Key Account Managers – as well as Market Center personnel.
Works in conjunction with Billing Department to resolve discrepancies and customer disputes related to customized invoices.
Manage accounts with “Purchase Order” to ensure funding, payment and timely updating.
Performs other duties as assigned or requested.
Knowledge/Skills/Abilities
High level of organizational skills, integrity and accuracy.
Strong communication skills both written and verbal.
Strong attention to detail, analytical and problem‑solving skills.
Good interpersonal skills working with internal and external customers.
Demonstrated excellent customer service skills.
Advanced skills in Microsoft Office Suite (Word and Excel).
Knowledge of Oracle.
The ability to prioritize workload and meet tight deadlines.
Must be a self‑starter, able to work independently as well as be part of a team.
Knowledge of foreign currency exchange values preferred.
Ability to manage an average dollar volume portfolio 3-4 times larger than a Local Collector position.
Experience/Qualifications
Associates or BA preferred
One year of credit and/or collections experience within Vestis is preferred.
Internal applicants – preferred 6‑month average of attaining 90% or higher call volume goal.
Internal applicants – preferred 6‑month average of attaining 85% or higher call quality.
Vestis® is an equal‑opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Vestis Palumbo Dr Lexington KY (001), 2680 Palumbo Dr, Lexington, Kentucky, United States of America
#J-18808-Ljbffr
Vestis Palumbo Dr Lexington KY (001), 2680 Palumbo Dr, Lexington, Kentucky, United States of America
Job Overview
The Strategic Cleanroom Accounts Receivable Specialists are responsible for the analysis and collection of assigned accounts receivable portfolios for Vestis customers, as well as ensuring that assigned customer accounts are reconciled and accurate to facilitate timely collections inside established payment terms in a call center environment.
Responsibilities/Essential Functions
Communicates via phone conversations, email, fax and letters with customers concerning status of invoice payments.
Follows up on collection calls with customers (external and internal).
Works with customers and field operations in a proactive manner to resolve discrepancies.
Resolves all overdue account balances.
Performs day‑to‑day activities that ensure effective account management of assigned collection accounts.
Reviews open A/R for all assigned accounts and prioritizes collection activities to maximize cash collections.
Interfaces with Sales, Operations and Finance departments to resolve billing, collection and credit issues.
Establishes strong working relationships with field team to support collections efforts.
Monitors changes in customer financial status and payment patterns.
Audits and maintains customer accounts to make sure terms are accurate and customer profiles have current information.
Reviews assigned accounts to maintain accuracy.
Reviews account status using current and historical invoicing and payment activity analysis.
Communicates to cash operations specialist regarding cash applications to research and reconcile misapplied or payment issues.
Manages accounts receivable for large Strategic/Cleanroom customers that impact multiple Market Centers through phone and email correspondence.
Develops relationships with National Account Managers and Key Account Managers – as well as Market Center personnel.
Works in conjunction with Billing Department to resolve discrepancies and customer disputes related to customized invoices.
Manage accounts with “Purchase Order” to ensure funding, payment and timely updating.
Performs other duties as assigned or requested.
Knowledge/Skills/Abilities
High level of organizational skills, integrity and accuracy.
Strong communication skills both written and verbal.
Strong attention to detail, analytical and problem‑solving skills.
Good interpersonal skills working with internal and external customers.
Demonstrated excellent customer service skills.
Advanced skills in Microsoft Office Suite (Word and Excel).
Knowledge of Oracle.
The ability to prioritize workload and meet tight deadlines.
Must be a self‑starter, able to work independently as well as be part of a team.
Knowledge of foreign currency exchange values preferred.
Ability to manage an average dollar volume portfolio 3-4 times larger than a Local Collector position.
Experience/Qualifications
Associates or BA preferred
One year of credit and/or collections experience within Vestis is preferred.
Internal applicants – preferred 6‑month average of attaining 90% or higher call volume goal.
Internal applicants – preferred 6‑month average of attaining 85% or higher call quality.
Vestis® is an equal‑opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Vestis Palumbo Dr Lexington KY (001), 2680 Palumbo Dr, Lexington, Kentucky, United States of America
#J-18808-Ljbffr