Collections Specialist
JM Test Systems, Baton Rouge, LA, United States
Accounts Receivable (AR) Collection Specialist
JM Test Systems is looking for a proactive and detail-driven Accounts Receivable (AR) Collection Specialist to join our team. This role is responsible for managing outstanding receivables, driving timely collections, and resolving billing issues to support overall cash flow.
You'll work directly with customers and internal teams to ensure accounts are accurate, payments are collected efficiently, and relationships remain strong. This is a great opportunity for someone who is organized, persistent, and confident communicating with customers.
Key Responsibilities
Collections & Cash Flow Management
Monitor assigned accounts and identify overdue balances
Execute collection efforts through phone, email, and written communication
Prioritize accounts and maintain consistent follow-up to drive resolution
Document all collection activity and payment arrangements accurately
Partner with leadership on escalation decisions, including write-offs or legal action
Support cash forecasting by providing updates on expected collections
Billing & Issue Resolution
Investigate and resolve billing discrepancies and disputes
Work cross-functionally to ensure accurate invoicing and account reconciliation
Customer Communication
Maintain professional, solution-focused communication with customers
Address concerns promptly while preserving strong customer relationships
Keep detailed records of all interactions and outcomes
Account Maintenance & Reporting
Update customer account information to ensure accuracy
Process and apply payments in a timely manner
Prepare and review aging reports, highlighting risks and trends
Team & Administrative Support
Assist with general administrative tasks to support AR operations
Participate in team meetings and contribute to process improvements
Qualifications
High school diploma or equivalent required
Experience in collections, accounts receivable, or customer service preferred
Strong Microsoft Office skills, particularly Excel
Experience with accounting systems (Sage a plus; training provided)
High attention to detail and accuracy
Strong written and verbal communication skills
Ability to manage priorities, stay organized, and follow through
Self-motivated with a strong sense of urgency and accountability
Comfortable working independently in a fast-paced environment
Why Join JM Test Systems?
Medical, Dental, and Vision benefits effective the first of the month following your start date
Paid Time Off (PTO) and paid holidays
401(k) with company match
Career growth and advancement opportunities
Stable, established company with a strong industry reputation
Supportive, team-oriented environment
Hands-on training and development
Employee referral bonus program
JM Test Systems is looking for a proactive and detail-driven Accounts Receivable (AR) Collection Specialist to join our team. This role is responsible for managing outstanding receivables, driving timely collections, and resolving billing issues to support overall cash flow.
You'll work directly with customers and internal teams to ensure accounts are accurate, payments are collected efficiently, and relationships remain strong. This is a great opportunity for someone who is organized, persistent, and confident communicating with customers.
Key Responsibilities
Collections & Cash Flow Management
Monitor assigned accounts and identify overdue balances
Execute collection efforts through phone, email, and written communication
Prioritize accounts and maintain consistent follow-up to drive resolution
Document all collection activity and payment arrangements accurately
Partner with leadership on escalation decisions, including write-offs or legal action
Support cash forecasting by providing updates on expected collections
Billing & Issue Resolution
Investigate and resolve billing discrepancies and disputes
Work cross-functionally to ensure accurate invoicing and account reconciliation
Customer Communication
Maintain professional, solution-focused communication with customers
Address concerns promptly while preserving strong customer relationships
Keep detailed records of all interactions and outcomes
Account Maintenance & Reporting
Update customer account information to ensure accuracy
Process and apply payments in a timely manner
Prepare and review aging reports, highlighting risks and trends
Team & Administrative Support
Assist with general administrative tasks to support AR operations
Participate in team meetings and contribute to process improvements
Qualifications
High school diploma or equivalent required
Experience in collections, accounts receivable, or customer service preferred
Strong Microsoft Office skills, particularly Excel
Experience with accounting systems (Sage a plus; training provided)
High attention to detail and accuracy
Strong written and verbal communication skills
Ability to manage priorities, stay organized, and follow through
Self-motivated with a strong sense of urgency and accountability
Comfortable working independently in a fast-paced environment
Why Join JM Test Systems?
Medical, Dental, and Vision benefits effective the first of the month following your start date
Paid Time Off (PTO) and paid holidays
401(k) with company match
Career growth and advancement opportunities
Stable, established company with a strong industry reputation
Supportive, team-oriented environment
Hands-on training and development
Employee referral bonus program