Information Technology - Systems Analyst
Sacred Heart University, Fairfield, CT, United States
Location
3135 Easton Turnpike, Fairfield, CT 06825, USA
Position Summary
Provide software application support for university user community. Responsible for communicating with end users, analyzing issues and resolving them, and assisting Senior Systems Analysts.
Responsibilities
Manage IT Service Management tool to provide application end-user support, including researching user complaints, troubleshooting issues, escalating to Senior System Analyst or engaging vendor if appropriate, and answering technical questions, in a timely manner.
Document technical information, processes, and issue resolution for supported applications.
Maintain system integrity and security by managing user accounts and permissions.
Develop and facilitate user training for supported applications.
Assist Senior Systems Analyst with application configuration and enhancements.
Demonstrate thorough and friendly customer service to end users.
Communicate clearly and professionally, both verbally and in writing, to different audiences.
May perform all or some of the responsibilities above and other related duties as assigned.
Knowledge, Skills, Abilities, & Other Attributes
Bachelor’s Degree in a computer-related or business-related discipline required
Minimum of 2-5 years of experience in an application or technical customer support role
Experience with and understanding of academic environment and familiarity with academic-related applications preferred
Propensity to learn new technology quickly and apply working knowledge
Capacity to define problems, collect data, establish facts, and draw valid conclusions
Exceptional verbal and written communication skills as well as strong interpersonal skills
Excellent organizational skills and attention to detail
Possess a strong work ethic and team player mentality
Ability to work under minimal supervision
Unusual Working Conditions
Working after hours, on weekends, and holidays to complete assigned tasks is sometimes required.
Equal Opportunity Statement
Sacred Heart University complies with all federal and state employment laws and regulations. Applicants must be lawfully authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position. Sacred Heart University is a space that respects and embraces differences, recognizes the unique contributions that individuals can make, and creates a community that maximizes the potential of all faculty and staff. As an equal opportunity employer, we encourage applications from qualified candidates who reflect the wider world in which we live.
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3135 Easton Turnpike, Fairfield, CT 06825, USA
Position Summary
Provide software application support for university user community. Responsible for communicating with end users, analyzing issues and resolving them, and assisting Senior Systems Analysts.
Responsibilities
Manage IT Service Management tool to provide application end-user support, including researching user complaints, troubleshooting issues, escalating to Senior System Analyst or engaging vendor if appropriate, and answering technical questions, in a timely manner.
Document technical information, processes, and issue resolution for supported applications.
Maintain system integrity and security by managing user accounts and permissions.
Develop and facilitate user training for supported applications.
Assist Senior Systems Analyst with application configuration and enhancements.
Demonstrate thorough and friendly customer service to end users.
Communicate clearly and professionally, both verbally and in writing, to different audiences.
May perform all or some of the responsibilities above and other related duties as assigned.
Knowledge, Skills, Abilities, & Other Attributes
Bachelor’s Degree in a computer-related or business-related discipline required
Minimum of 2-5 years of experience in an application or technical customer support role
Experience with and understanding of academic environment and familiarity with academic-related applications preferred
Propensity to learn new technology quickly and apply working knowledge
Capacity to define problems, collect data, establish facts, and draw valid conclusions
Exceptional verbal and written communication skills as well as strong interpersonal skills
Excellent organizational skills and attention to detail
Possess a strong work ethic and team player mentality
Ability to work under minimal supervision
Unusual Working Conditions
Working after hours, on weekends, and holidays to complete assigned tasks is sometimes required.
Equal Opportunity Statement
Sacred Heart University complies with all federal and state employment laws and regulations. Applicants must be lawfully authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position. Sacred Heart University is a space that respects and embraces differences, recognizes the unique contributions that individuals can make, and creates a community that maximizes the potential of all faculty and staff. As an equal opportunity employer, we encourage applications from qualified candidates who reflect the wider world in which we live.
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