Senior Business Analyst / Product Analyst – ServiceNow Platform
Invictus Capital Partners, Bloomington, MN, United States
Senior Business Analyst / Product Analyst – ServiceNow Platform
Department:
Project Management
Employment Type:
Full Time
Location:
Bloomington, MN
Reporting To:
Head of Project Operations
Compensation:
$125,000 - $135,000 / year
Description
We are seeking a highly capable Business Analyst to operate as a strategic partner within our ServiceNow delivery team. This role is central to discovery, solution shaping, and execution—owning the translation of business needs into clear, actionable requirements that enable the development of scalable, configuration‑first solutions on the ServiceNow platform.
The ideal candidate brings both analytical rigor and platform awareness, ensuring that business outcomes are achieved through thoughtful use of ServiceNow capabilities rather than unnecessary customization. This role is highly collaborative, working in close alignment with Product Owners, developers, and business stakeholders to deliver measurable value. This is a hybrid role (in‑office Tuesday and Thursday). Local candidates preferred.
Responsibilities and Duties:
Discovery & Stakeholder Engagement
Lead structured discovery efforts with business partners, stakeholders, and end users to identify true business needs, pain points, and desired outcomes
Facilitate workshops, interviews, and working sessions that drive alignment, clarity, and prioritization
Serve as the primary owner of requirements elicitation and validation across initiatives
Challenge assumptions and guide stakeholders toward scalable, platform‑aligned solutions with a configuration‑first mindset
Requirements & User Story Development
Partner closely with the Product Owner (who serves as the Scrum leader and owns the backlog) to define, refine, and prioritize work
Own the development of high‑quality user stories, epics, and acceptance criteria that are clear, testable, and aligned to business objectives
Translate complex business processes into structured, developer‑ready requirements tailored to ServiceNow capabilities
Actively participate in backlog grooming and sprint planning, ensuring stories are ready for development
ServiceNow Solution Alignment
Drive requirements aligned to key ServiceNow modules, including ITSM, CSM/SOM, and App Engine/App Builder
Collaborate with ServiceNow developers to ensure requirements are feasible, efficient, and aligned to platform best practices
Delivery Collaboration & Execution
Serve as the connective layer between business intent and technical delivery
Provide ongoing clarification and support to developers throughout the sprint lifecycle
Identify gaps, dependencies, and risks early, and proactively address them
Ensure delivered solutions meet acceptance criteria and business expectations
Process & Tooling Discipline
Operate within an Agile framework, supporting 2‑week sprint cycles and standard Scrum ceremonies
Utilize Azure DevOps to manage user stories, backlog items, and delivery tracking
Establish and uphold standards for requirements quality, documentation, and traceability
Contribute to continuous improvement of discovery, intake, and delivery processes within the PMO
Education and Experience:
5+ years of experience in Business Analysis, Product Analysis, or similar roles in a technology delivery environment
Demonstrated experience supporting ServiceNow implementations or custom application development on the platform
Familiarity with core ServiceNow modules such as ITSM, CSM/SOM, and App Engine/App Builder
Strong experience working in Agile environments, including backlog management, sprint planning, and story writing
Proven ability to lead discovery efforts and influence stakeholders across business and technology teams
Experience using Azure DevOps (or similar tools) for backlog and work item management
Excellent facilitation, communication, and critical thinking skills
Benefits
Competitive compensation package, including base salary and performance‑based bonus opportunities
401(k) plan with 100% company match up to 4%
Comprehensive health coverage: medical, dental, vision, HSA, and FSA options
Generous paid time off: 20 days PTO, company holidays, and sick time
Paid parental leave
Company‑paid life insurance and disability coverage
Employee Assistance Program (EAP): mental health, financial, and wellness support
Professional development: tuition reimbursement and growth opportunities
Commuter and transit benefits
Maintaining a reliable, uninterrupted high speed internet connection is a requirement of hybrid or remote positions.
Verus Mortgage Capital is an equal‑opportunity employer. All qualified applicants are welcomed to apply and will receive consideration for employment without unlawful discrimination because of a person’s race, religious creed, color, national origin, citizenship status, ancestry, marital status, sex, age, or sexual orientation, or because of a person’s disability or medical condition.
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Department:
Project Management
Employment Type:
Full Time
Location:
Bloomington, MN
Reporting To:
Head of Project Operations
Compensation:
$125,000 - $135,000 / year
Description
We are seeking a highly capable Business Analyst to operate as a strategic partner within our ServiceNow delivery team. This role is central to discovery, solution shaping, and execution—owning the translation of business needs into clear, actionable requirements that enable the development of scalable, configuration‑first solutions on the ServiceNow platform.
The ideal candidate brings both analytical rigor and platform awareness, ensuring that business outcomes are achieved through thoughtful use of ServiceNow capabilities rather than unnecessary customization. This role is highly collaborative, working in close alignment with Product Owners, developers, and business stakeholders to deliver measurable value. This is a hybrid role (in‑office Tuesday and Thursday). Local candidates preferred.
Responsibilities and Duties:
Discovery & Stakeholder Engagement
Lead structured discovery efforts with business partners, stakeholders, and end users to identify true business needs, pain points, and desired outcomes
Facilitate workshops, interviews, and working sessions that drive alignment, clarity, and prioritization
Serve as the primary owner of requirements elicitation and validation across initiatives
Challenge assumptions and guide stakeholders toward scalable, platform‑aligned solutions with a configuration‑first mindset
Requirements & User Story Development
Partner closely with the Product Owner (who serves as the Scrum leader and owns the backlog) to define, refine, and prioritize work
Own the development of high‑quality user stories, epics, and acceptance criteria that are clear, testable, and aligned to business objectives
Translate complex business processes into structured, developer‑ready requirements tailored to ServiceNow capabilities
Actively participate in backlog grooming and sprint planning, ensuring stories are ready for development
ServiceNow Solution Alignment
Drive requirements aligned to key ServiceNow modules, including ITSM, CSM/SOM, and App Engine/App Builder
Collaborate with ServiceNow developers to ensure requirements are feasible, efficient, and aligned to platform best practices
Delivery Collaboration & Execution
Serve as the connective layer between business intent and technical delivery
Provide ongoing clarification and support to developers throughout the sprint lifecycle
Identify gaps, dependencies, and risks early, and proactively address them
Ensure delivered solutions meet acceptance criteria and business expectations
Process & Tooling Discipline
Operate within an Agile framework, supporting 2‑week sprint cycles and standard Scrum ceremonies
Utilize Azure DevOps to manage user stories, backlog items, and delivery tracking
Establish and uphold standards for requirements quality, documentation, and traceability
Contribute to continuous improvement of discovery, intake, and delivery processes within the PMO
Education and Experience:
5+ years of experience in Business Analysis, Product Analysis, or similar roles in a technology delivery environment
Demonstrated experience supporting ServiceNow implementations or custom application development on the platform
Familiarity with core ServiceNow modules such as ITSM, CSM/SOM, and App Engine/App Builder
Strong experience working in Agile environments, including backlog management, sprint planning, and story writing
Proven ability to lead discovery efforts and influence stakeholders across business and technology teams
Experience using Azure DevOps (or similar tools) for backlog and work item management
Excellent facilitation, communication, and critical thinking skills
Benefits
Competitive compensation package, including base salary and performance‑based bonus opportunities
401(k) plan with 100% company match up to 4%
Comprehensive health coverage: medical, dental, vision, HSA, and FSA options
Generous paid time off: 20 days PTO, company holidays, and sick time
Paid parental leave
Company‑paid life insurance and disability coverage
Employee Assistance Program (EAP): mental health, financial, and wellness support
Professional development: tuition reimbursement and growth opportunities
Commuter and transit benefits
Maintaining a reliable, uninterrupted high speed internet connection is a requirement of hybrid or remote positions.
Verus Mortgage Capital is an equal‑opportunity employer. All qualified applicants are welcomed to apply and will receive consideration for employment without unlawful discrimination because of a person’s race, religious creed, color, national origin, citizenship status, ancestry, marital status, sex, age, or sexual orientation, or because of a person’s disability or medical condition.
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