ServiceNow Business Systems Analyst – ITOM / HAM / SAM
Infoway Software, New York, NY, United States
Hi,
Hope you are all doing well,
Role: ServiceNow Business Systems Analyst – ITOM / HAM / SAM
Location: Houston, TX (Remote)
Position Overview
Seeking a highly skilled ServiceNow Business Systems Analyst with deep expertise
in IT Operations Management (ITOM), Hardware Asset Management (HAM), and
Software Asset Management (SAM) to support and enhance its enterprise
ServiceNow platform.
This role will bridge the gap between business needs and technical solutions, driving
requirements, system design alignment, and process optimization across infrastructure
and asset management functions. The ideal candidate combines strong business
analysis capabilities with hands-on ServiceNow platform knowledge.
Key Responsibilities
Gather, analyze, and translate business requirements into functional and technical specifications
Serve as the primary liaison between stakeholders, developers, architects, and IT operations teams
Support implementation and optimization of:
ITOM (Discovery, Service Mapping, Event Management)
HAM (asset lifecycle, inventory, procurement, disposal)
SAM (software licensing, compliance, optimization)
Drive CMDB strategy, including data modeling, governance, and data quality initiatives
Create and manage user stories, workflows, and acceptance criteria
Lead requirements workshops, stakeholder meetings, and solution design discussions
Analyze current-state processes and recommend scalable, future-state improvements
Support testing efforts, including UAT planning, test case creation, and validation
Ensure solutions align with ServiceNow best practices and platform capabilities
Develop and maintain documentation (BRDs, process flows, SOPs)
Partner with reporting teams to define dashboards and KPIs for IT operations and asset management
Required Qualifications
5+ years of experience as a Business Systems Analyst in IT or ServiceNow environments
Hands-on experience with ServiceNow platform, specifically:
ITOM (Discovery, CMDB, Service Mapping) HAM and/or SAM
Strong understanding of:
IT infrastructure and operations
Asset lifecycle management
Software licensing and compliance
Experience translating requirements into technical solutions and system configurations
Proficiency in Agile methodologies (user stories, sprint ceremonies)
Strong analytical, problem-solving, and communication skills
Preferred Qualifications
ServiceNow certifications:
Certified System Administrator (CSA)
CIS – ITOM, HAM, or SAM
Experience in healthcare environments
Familiarity with ITIL framework
Experience with integrations (SCCM, cloud platforms, procurement systems,etc.)
Experience with reporting and analytics tools
Ideal Candidate Profile
Strong hybrid of functional analyst + technical platform knowledge
Detail-oriented with a focus on data quality and process improvement
Confident communicator who can influence both business and technical stakeholders
Proactive and solutions-driven
Hope you are all doing well,
Role: ServiceNow Business Systems Analyst – ITOM / HAM / SAM
Location: Houston, TX (Remote)
Position Overview
Seeking a highly skilled ServiceNow Business Systems Analyst with deep expertise
in IT Operations Management (ITOM), Hardware Asset Management (HAM), and
Software Asset Management (SAM) to support and enhance its enterprise
ServiceNow platform.
This role will bridge the gap between business needs and technical solutions, driving
requirements, system design alignment, and process optimization across infrastructure
and asset management functions. The ideal candidate combines strong business
analysis capabilities with hands-on ServiceNow platform knowledge.
Key Responsibilities
Gather, analyze, and translate business requirements into functional and technical specifications
Serve as the primary liaison between stakeholders, developers, architects, and IT operations teams
Support implementation and optimization of:
ITOM (Discovery, Service Mapping, Event Management)
HAM (asset lifecycle, inventory, procurement, disposal)
SAM (software licensing, compliance, optimization)
Drive CMDB strategy, including data modeling, governance, and data quality initiatives
Create and manage user stories, workflows, and acceptance criteria
Lead requirements workshops, stakeholder meetings, and solution design discussions
Analyze current-state processes and recommend scalable, future-state improvements
Support testing efforts, including UAT planning, test case creation, and validation
Ensure solutions align with ServiceNow best practices and platform capabilities
Develop and maintain documentation (BRDs, process flows, SOPs)
Partner with reporting teams to define dashboards and KPIs for IT operations and asset management
Required Qualifications
5+ years of experience as a Business Systems Analyst in IT or ServiceNow environments
Hands-on experience with ServiceNow platform, specifically:
ITOM (Discovery, CMDB, Service Mapping) HAM and/or SAM
Strong understanding of:
IT infrastructure and operations
Asset lifecycle management
Software licensing and compliance
Experience translating requirements into technical solutions and system configurations
Proficiency in Agile methodologies (user stories, sprint ceremonies)
Strong analytical, problem-solving, and communication skills
Preferred Qualifications
ServiceNow certifications:
Certified System Administrator (CSA)
CIS – ITOM, HAM, or SAM
Experience in healthcare environments
Familiarity with ITIL framework
Experience with integrations (SCCM, cloud platforms, procurement systems,etc.)
Experience with reporting and analytics tools
Ideal Candidate Profile
Strong hybrid of functional analyst + technical platform knowledge
Detail-oriented with a focus on data quality and process improvement
Confident communicator who can influence both business and technical stakeholders
Proactive and solutions-driven