ServiceNow Product Manager, ITOM/ CMDB
Global Partners LP, Waltham, MA, United States
The ServiceNow Product Manager, ITOM/CMDB (with HAM/SAM focus) owns the strategy, roadmap, and value realization of the ServiceNow CMDB, Discovery, and IT Asset Management ecosystem. This role partners across business and engineering teams to translate strategic objectives into product capabilities, prioritize investments based on value, and ensure delivery of measurable outcomes aligned to enterprise goals.
Your Role, Your Impact
Develops (ITOM/CMDB) roadmap for ServiceNow based on input from internal stakeholders, business, market research and their own industry insight.
Establish CI data ownership, governance, and certification models.
Drive integration of CMDB, Discovery, Service Mapping with SAM/HAM.
Enable license optimization, asset lifecycle management, and compliance.
Works closely with stakeholders, developers, and teams to prioritize and deliver timely product features.
Leads Product Teams. Oversee the allocation of product team resources within approved funding to the most valuable initiatives.
Track, and report on key performance indicators (KPIs) for the product.
Works closely with Development/Engineering and other teams to deliver products that align with vision, meet business needs and are delivered to a consistently high-quality standard.
Proactively identify potential risks and bottlenecks, and develop mitigation strategies and backup plans.
Accountable for product-level value delivery, ensuring funded initiatives deliver measurable business outcomes aligned to the approved roadmap.
Clearly articulate complex technical concepts to various audiences to gain buy-in and align stakeholders.
Qualifications
Bachelor's in Computer Science or related field. (Bachelor's in Computer Science, Business, Project Management, Business/Administration, Information Technology, Engineering, Education, Information Systems, Technical, MBA).
5+ years of hands‑on experience with ServiceNow ITOM (Discovery, Service Mapping) and 3+ years specifically with SAM/HAM.
Deep expertise in ServiceNow ITOM (CMDB, Discovery, Service Mapping) and ITAM (SAM/HAM).
Strong understanding of CSDM and CMDB data models.
Must possess strong leadership skills to guide and influence cross‑functional teams.
Proficient in Agile frameworks and experience working in an Agile environment.
Be the recognized expert in the business on the product and relevant technology.
Strong relationship‑management skills to establish and build healthy working relations and partnerships with internal and external stakeholders.
Data and outcome‑driven mindset.
Customer‑centric thinking: Deep understanding of customer needs and how to create value.
Excellent communication skills, able to manage multiple stakeholders and expectations.
A strong understanding of IT infrastructure, architecture, and project management.
Pay Range $136,200.00 - $204,200.00
Our Commitments to You
Competitive Pay - We offer competitive salaries and opportunities for growth within.
Health & Wellness - Medical, Dental, Vision and Life Insurance, along with additional wellness support.
The Road Ahead – We offer 401(k) and a match component. We also provide tuition reimbursement; this benefit is offered after 6 months of service.
Professional Development – We value lifelong learning and have many internal development programs and access to other on‑demand learning for continued career growth.
These commitments are offered to employees in permanent roles, as part of our support for long‑term growth and success.
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Your Role, Your Impact
Develops (ITOM/CMDB) roadmap for ServiceNow based on input from internal stakeholders, business, market research and their own industry insight.
Establish CI data ownership, governance, and certification models.
Drive integration of CMDB, Discovery, Service Mapping with SAM/HAM.
Enable license optimization, asset lifecycle management, and compliance.
Works closely with stakeholders, developers, and teams to prioritize and deliver timely product features.
Leads Product Teams. Oversee the allocation of product team resources within approved funding to the most valuable initiatives.
Track, and report on key performance indicators (KPIs) for the product.
Works closely with Development/Engineering and other teams to deliver products that align with vision, meet business needs and are delivered to a consistently high-quality standard.
Proactively identify potential risks and bottlenecks, and develop mitigation strategies and backup plans.
Accountable for product-level value delivery, ensuring funded initiatives deliver measurable business outcomes aligned to the approved roadmap.
Clearly articulate complex technical concepts to various audiences to gain buy-in and align stakeholders.
Qualifications
Bachelor's in Computer Science or related field. (Bachelor's in Computer Science, Business, Project Management, Business/Administration, Information Technology, Engineering, Education, Information Systems, Technical, MBA).
5+ years of hands‑on experience with ServiceNow ITOM (Discovery, Service Mapping) and 3+ years specifically with SAM/HAM.
Deep expertise in ServiceNow ITOM (CMDB, Discovery, Service Mapping) and ITAM (SAM/HAM).
Strong understanding of CSDM and CMDB data models.
Must possess strong leadership skills to guide and influence cross‑functional teams.
Proficient in Agile frameworks and experience working in an Agile environment.
Be the recognized expert in the business on the product and relevant technology.
Strong relationship‑management skills to establish and build healthy working relations and partnerships with internal and external stakeholders.
Data and outcome‑driven mindset.
Customer‑centric thinking: Deep understanding of customer needs and how to create value.
Excellent communication skills, able to manage multiple stakeholders and expectations.
A strong understanding of IT infrastructure, architecture, and project management.
Pay Range $136,200.00 - $204,200.00
Our Commitments to You
Competitive Pay - We offer competitive salaries and opportunities for growth within.
Health & Wellness - Medical, Dental, Vision and Life Insurance, along with additional wellness support.
The Road Ahead – We offer 401(k) and a match component. We also provide tuition reimbursement; this benefit is offered after 6 months of service.
Professional Development – We value lifelong learning and have many internal development programs and access to other on‑demand learning for continued career growth.
These commitments are offered to employees in permanent roles, as part of our support for long‑term growth and success.
#J-18808-Ljbffr