Junior Desktop Support Administrator
Ara, Huntsville, AL, United States
Overview
This is a junior-level position at the Prototyping, Manufacturing & Integration Division located in Huntsville, AL. The selected individual will work with the LAN Manager and other technical support staff across the country, running and maintaining all aspects of the LAN operating environment.
Responsibilities
Provide desktop support and technical assistance to end users on a variety of issues.
Utilize and respond to submitted tickets in a ticketing system.
Assist with supporting a small Windows server environment.
Independently identify, research, and resolve technical problems.
Troubleshoot PC hardware and software issues.
Set up and maintain user accounts.
Maintain file, print, and license servers.
Administer and monitor data backups.
Monitor and apply security patches and updates promptly.
Document and maintain IT related procedures.
Help maintain inventory and licensing records for hardware and software acquisitions.
Assist with special projects and assignments as needed.
Requirements
Minimum of four (4) years of relevant experience supporting desktops, laptops, and servers, specifically systems running Windows 10 and 11, Server 2019 and 2022, printers, and other peripherals. Education may be counted in lieu of experience (one year of college equals two years of experience).
Experience supporting an array of applications on Windows operating systems including Microsoft Office 365, SharePoint, email, VPN clients, firewalls, disk encryption, and antivirus software.
Microsoft Active Directory administration experience.
Experience troubleshooting and repairing hardware and network problems in both virtual and physical environments.
Must obtain and maintain a SECRET clearance from the U.S. Department of Defense and be a U.S. Citizen.
Must be customer‑service focused with excellent time‑management skills.
Must be detail‑oriented, proactive, well organized, and able to prioritize work.
Communication skills: effectively verbal and written; work collaboratively with team members and independently.
Preferences
Experience with Windows Server 2019 and above.
Experience with Microsoft 365 office applications.
Experience with SolidWorks PDM administration.
Experience with Veeam backup software.
Knowledge of Cisco VoIP phone administration.
Experience with VMware vSphere virtualization and administration.
MCSE, A+, Net+, Security+ certifications.
Experience with antivirus and SCCM.
DoD experience.
Understanding of IT security best practices.
Secret security clearance – active or inactive.
Company & Division Information
Applied Research Associates, Inc. is an employee‑owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical sciences. The company, founded in Albuquerque, NM, in 1979, currently employs over 2,300 professionals and continues to grow. ARA offices throughout the United States and Canada provide a broad range of technical expertise in defense technologies, civil technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement. The corporation also provides sophisticated technical products for environmental site characterization, pavement analysis, and robotics.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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This is a junior-level position at the Prototyping, Manufacturing & Integration Division located in Huntsville, AL. The selected individual will work with the LAN Manager and other technical support staff across the country, running and maintaining all aspects of the LAN operating environment.
Responsibilities
Provide desktop support and technical assistance to end users on a variety of issues.
Utilize and respond to submitted tickets in a ticketing system.
Assist with supporting a small Windows server environment.
Independently identify, research, and resolve technical problems.
Troubleshoot PC hardware and software issues.
Set up and maintain user accounts.
Maintain file, print, and license servers.
Administer and monitor data backups.
Monitor and apply security patches and updates promptly.
Document and maintain IT related procedures.
Help maintain inventory and licensing records for hardware and software acquisitions.
Assist with special projects and assignments as needed.
Requirements
Minimum of four (4) years of relevant experience supporting desktops, laptops, and servers, specifically systems running Windows 10 and 11, Server 2019 and 2022, printers, and other peripherals. Education may be counted in lieu of experience (one year of college equals two years of experience).
Experience supporting an array of applications on Windows operating systems including Microsoft Office 365, SharePoint, email, VPN clients, firewalls, disk encryption, and antivirus software.
Microsoft Active Directory administration experience.
Experience troubleshooting and repairing hardware and network problems in both virtual and physical environments.
Must obtain and maintain a SECRET clearance from the U.S. Department of Defense and be a U.S. Citizen.
Must be customer‑service focused with excellent time‑management skills.
Must be detail‑oriented, proactive, well organized, and able to prioritize work.
Communication skills: effectively verbal and written; work collaboratively with team members and independently.
Preferences
Experience with Windows Server 2019 and above.
Experience with Microsoft 365 office applications.
Experience with SolidWorks PDM administration.
Experience with Veeam backup software.
Knowledge of Cisco VoIP phone administration.
Experience with VMware vSphere virtualization and administration.
MCSE, A+, Net+, Security+ certifications.
Experience with antivirus and SCCM.
DoD experience.
Understanding of IT security best practices.
Secret security clearance – active or inactive.
Company & Division Information
Applied Research Associates, Inc. is an employee‑owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical sciences. The company, founded in Albuquerque, NM, in 1979, currently employs over 2,300 professionals and continues to grow. ARA offices throughout the United States and Canada provide a broad range of technical expertise in defense technologies, civil technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement. The corporation also provides sophisticated technical products for environmental site characterization, pavement analysis, and robotics.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr