Ambulatory Services Rep II - Outpatient OBGYN Clinic
Texas Children's Hospital, Austin, TX, United States
Position: Ambulatory Services Rep II - Outpatient OBGYN Clinic
Talent Area: Administrative Support
Full/Part Time: Full time
Location: Austin, TX, US
Department: North Austin OB/GYN Clinic
Shift: Monday - Friday 8am - 5pm
Job ID: 424092
We’re searching for an Ambulatory Services Representative II with our Outpatient OBGYN Clinic at the North Austin, TX location, someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics. May orient the patient to the virtual visit process to ensure patient success, if applicable.
As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.
Think you’ve got what it takes?
Qualifications
H.S. Diploma or GED required
Required 2 years' experience in customer service or 2 years clerical, medical office, or business experience preferably in a Healthcare environment
Job Duties & Responsibilities
May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete their visit.
Ensures that all necessary patient forms are provided and filled out for the clinic visit
Communicates with patients, staff and providers regarding patient arrivals, delays, and clinic processes.
Alers clinic staff and providers of any changes or discrepancies in patient’s scheduled appointment
Refers all patients with inadequate funding to the financial counselor with zero reported complaints.
Changes status of all appointments daily to reflect arrived, cancelled, no-show, or rescheduled status.
Maintains an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP and destroys missed referrals after one month.
Reviews new referrals with provider of the day regarding appropriate appointment status. Reviews provider schedule for open slots to appoint patients. Coordinates scheduling.
Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process, e.g., calls escort, helps with paperwork as needed.
May perform closing procedures (i.e.- reconciling fee receipts, completing deposit notification forms, reconciling petty cash, balancing the credit card machines, completing batch reports in accordance with department processes
Charge Entry, Billing and Reconciliation
Customer Service and communication
Flowmaster and Room Management
About Texas Children’s
Texas Children’s presence in Austin helps support a pediatric population of more than half a million and keeps kids healthy and happy from birth to adulthood. Texas Children’s first health care location in Austin, Texas Children’s Urgent Care West Gate, opened in March 2018, providing high quality pediatric-focused care after hours and on weekends. There are now more than 15 Texas Children’s Pediatric primary care practices in the greater Austin area providing full-service family care including routine childhood immunizations, well visits, and sick care. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services. Texas Children’s Hospital North Austin, is our new state-of-the-art facility providing world‑class pediatric and maternal care to Austin families.
Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
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Talent Area: Administrative Support
Full/Part Time: Full time
Location: Austin, TX, US
Department: North Austin OB/GYN Clinic
Shift: Monday - Friday 8am - 5pm
Job ID: 424092
We’re searching for an Ambulatory Services Representative II with our Outpatient OBGYN Clinic at the North Austin, TX location, someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics. May orient the patient to the virtual visit process to ensure patient success, if applicable.
As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.
Think you’ve got what it takes?
Qualifications
H.S. Diploma or GED required
Required 2 years' experience in customer service or 2 years clerical, medical office, or business experience preferably in a Healthcare environment
Job Duties & Responsibilities
May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete their visit.
Ensures that all necessary patient forms are provided and filled out for the clinic visit
Communicates with patients, staff and providers regarding patient arrivals, delays, and clinic processes.
Alers clinic staff and providers of any changes or discrepancies in patient’s scheduled appointment
Refers all patients with inadequate funding to the financial counselor with zero reported complaints.
Changes status of all appointments daily to reflect arrived, cancelled, no-show, or rescheduled status.
Maintains an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP and destroys missed referrals after one month.
Reviews new referrals with provider of the day regarding appropriate appointment status. Reviews provider schedule for open slots to appoint patients. Coordinates scheduling.
Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process, e.g., calls escort, helps with paperwork as needed.
May perform closing procedures (i.e.- reconciling fee receipts, completing deposit notification forms, reconciling petty cash, balancing the credit card machines, completing batch reports in accordance with department processes
Charge Entry, Billing and Reconciliation
Customer Service and communication
Flowmaster and Room Management
About Texas Children’s
Texas Children’s presence in Austin helps support a pediatric population of more than half a million and keeps kids healthy and happy from birth to adulthood. Texas Children’s first health care location in Austin, Texas Children’s Urgent Care West Gate, opened in March 2018, providing high quality pediatric-focused care after hours and on weekends. There are now more than 15 Texas Children’s Pediatric primary care practices in the greater Austin area providing full-service family care including routine childhood immunizations, well visits, and sick care. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services. Texas Children’s Hospital North Austin, is our new state-of-the-art facility providing world‑class pediatric and maternal care to Austin families.
Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
#J-18808-Ljbffr