Patient Care Coordinator
Dolce Laser Lounge, Phoenix, AZ, United States
Patient Care Coordinator – Client Experience & Outreach (Warm Leads Only)
Responsibilities
Follow up with
warm leads
(inquiries, event attendees, referrals, website submissions) via phone, text, and email
Educate clients on services, packages, and membership options
Build rapport and provide a consultative, non-pushy experience
Convert inquiries into booked appointments and consultations
Manage scheduling and ensure a seamless booking experience
Maintain accurate records in CRM and track lead status
Follow up with no-shows, cancellations, and inactive leads
Collaborate with providers and the front desk team to optimize client flow
Qualifications
Previous experience in med spa, aesthetics, wellness, or sales preferred
Strong communication and relationship-building skills
Comfortable speaking on the phone and handling objections
Organized, detail-oriented, and proactive
Experience with CRM systems and scheduling platforms is a plus
Passion for beauty, wellness, and client care
Key Traits for Success
Warm, friendly, and professional demeanor
Results-driven with strong follow-through
Ability to balance client care with sales conversion
High emotional intelligence and listening skills
Compensation
$25 - $35 hourly
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Responsibilities
Follow up with
warm leads
(inquiries, event attendees, referrals, website submissions) via phone, text, and email
Educate clients on services, packages, and membership options
Build rapport and provide a consultative, non-pushy experience
Convert inquiries into booked appointments and consultations
Manage scheduling and ensure a seamless booking experience
Maintain accurate records in CRM and track lead status
Follow up with no-shows, cancellations, and inactive leads
Collaborate with providers and the front desk team to optimize client flow
Qualifications
Previous experience in med spa, aesthetics, wellness, or sales preferred
Strong communication and relationship-building skills
Comfortable speaking on the phone and handling objections
Organized, detail-oriented, and proactive
Experience with CRM systems and scheduling platforms is a plus
Passion for beauty, wellness, and client care
Key Traits for Success
Warm, friendly, and professional demeanor
Results-driven with strong follow-through
Ability to balance client care with sales conversion
High emotional intelligence and listening skills
Compensation
$25 - $35 hourly
#J-18808-Ljbffr