Store Supervisor - North Providence, RI
TD, North Providence, RI, United States
Location:
North Providence, Rhode Island, United States of America
Hours:
40 hrs/week
Pay Range:
$24.00 – $33.50 USD per hour
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.
Job Description
This role supervises day‑to‑day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. The role will drive, reinforce, and demonstrate meeting operational, customer, and sales objectives. In the absence of any other manager, the role is expected to manage the Store and run the teller side, platform, and customer escalations. The role supports driving a team in acquiring, retaining, and deepening relationships by reinforcing sales and advice activities that create personalized, connected experiences.
Depth & Scope
Provides supervisory oversight to a team of advice and service colleagues to achieve store objectives that result in legendary customer and colleague experiences
Provides day‑to‑day team leadership and work direction to ensure effective and efficient delivery of personalized/complex service and advice activities while maintaining compliance and regulatory guidelines
Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities
Work focus is generally short‑term with low to moderate risk
Demonstrates understanding of bank operational policies, procedures, and regulations and establishes expectations, delegates tasks, and educates the team on managing risk
Drives operational excellence in the store, including cash handling, vault management, control of negotiable items, fraud prevention, managing controllable expenses, promoting integrity, customer privacy, and employee safety
Engages in conversations with customers about loan products and facilitates the application intake; must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
Leads, develops, and coaches the team on delivering effective customer service, product, and advice conversations; supports service and advice strategies and tactics to improve the overall customer experience
Proficient in customer relationship tools, services, products, and campaigns to support the team in advocating for the customer
Requires knowledge and understanding of financial literacy and a broad range of products, services, and tools aligned with TD’s consultative approach
Acquires and deepens the store customer base through proactive sales and service activities utilizing generated leads specific to small business, residential mortgages, and complex products
Connects with customers and prospects, provides financial advice, and deepens relationships through lead management activities, including the creation & management of self‑generated leads, partner/retail referral leads, outbound calls, relay SMS, appointments, and lead prioritization
Education & Experience
High school diploma or GED required; undergraduate degree preferred
2+ years related experience working with customers and/or sales
Notary license (preferred)
Previous supervisory experience or demonstrated ability to provide direction, decision making, and coaching
Proven ability to meet and exceed customer expectations
Strong organization skills to handle multiple tasks in a fast‑paced environment
Effective verbal and written communication skills
Sound judgment in decision making and problem solving
Ability to multi‑task and maintain order in the store
Good working knowledge of Outlook, Lotus Notes, Word, and Excel
Ability to supervise and lead others
Ability to provide community services
Customer Accountabilities
Delivers end‑to‑end customer advice: building trust with educational content, providing consultative support, and advocating proactively
Proficient in all products and services to provide consultative advice and coaches and mentors the store team
Leads, coaches, and drives exceptional service at every customer interaction in the lobby and on the frontline
Completes customer transactions and utilizes customer relationship management tools for needs‑based conversations
Engages in lobby leadership and is the first point of contact for customer inquiries and escalations; resolves complaints
Leads execution of the store customer experience plan and supports the advice plan objectives while ensuring operational excellence
Provides coaching so customers are resolved through appropriate guidelines and personally participates in negotiation when needed
Responsible for a legendary service process, including over‑the‑counter transactions and complex sales and service requests
Coaches frontline colleagues on effective customer complaint resolution
Shared accountability with store leaders for lobby leadership
Leads to achieve an overall legendary customer experience in the store
Maintains optimal colleague scheduling for customer demands and compliance requirements
Assists in maintaining a professional and inviting space in all common areas, adhering to premises, marketing, and regulatory guidelines
Works collaboratively with TD partners to ensure customers are serviced in the channel best suited to their needs
Decides on advanced transactions and processes transactions ranging from routine to complex (check cashing, large withdrawals, deposits, loan payments) in accordance with bank policies
Shareholder Accountabilities
Strong knowledge of all operational systems and databases
Responsible for vault management, auditing, reporting, and balancing; manages store currency levels and tracks shipments and deliveries
Leads operational standards for the store, focusing on cash handling, control of negotiable items, fraud prevention, managing controllable expenses, integrity, customer privacy, and colleague safety
Plans, organizes, and coordinates daily branch activities and resolves operational issues and escalations
Owns simple to complex daily branch administrative duties
Approves financial transactions using sound judgment to minimize risk and prevent losses
Ensures operational excellence and compliance, including cash control procedures and customer authentication protocols
Applies operating policies and procedures consistently
Contributes to business objectives for operational excellence and process improvement
Supports accurate documentation of customer transactions and business intentions
Participates in continuous process improvement initiatives
Ensures due diligence for accurate transaction processing
Adheres to Bank Code of Conduct
Employee/Team Accountabilities
Leads and supports a high‑performing team, providing ongoing feedback, coaching, and performance reviews
Sets daily objectives, tracks progress, and rewards performance timely
Ensures compliance with regulatory and company policies for all customer interactions
Mentors team members in professional development and fosters a cohesive team culture
Shares knowledge and encourages strong working relationships with other functions and teams
Onboards new team members to ensure positive experience and proficiency
Encourages escalation of business challenges and supports change through positive reinforcement
Promotes a fair and equitable environment, supporting a diverse workforce and common goals
Acts as a brand champion for the business area and the bank internally and externally
Participates in teller team and platform performance management activities under the manager’s direction
OCC Language
This position falls within the definition of loan originator under Regulation Z and the definition of mortgage loan originator under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act)
Must be eligible for employment with a covered financial institution under Regulation Z standards
Must be eligible for registration as a registered mortgage loan originator with the NMLS in accordance with the SAFE Act
Successful criminal background check and credit report check are required by federal law
Physical Requirements
Never: 0%; Occasional: 1–33%; Frequent: 34–66%; Continuous: 67–100%
Domestic travel: Occasional; International travel: Never
Performing sedentary work: Continuous
Performing multiple tasks: Continuous
Operating standard office equipment: Continuous
Responding quickly to sounds: Continuous
Sitting: Continuous
Standing: Frequent
Walking: Frequent
Moving safely in confined spaces: Occasional
Lifting/Carrying (under 25 lbs.): Occasional
Lifting/Carrying (over 25 lbs.): Occasional
Squatting: Occasional
Bending: Occasional
Kneeling: Occasional
Crawling: Occasional
Climbing: Occasional
Reaching overhead: Occasional
Reaching forward: Occasional
Pushing: Occasional
Pulling: Occasional
Twisting: Occasional
Concentrating for long periods: Continuous
Applying common sense to standardized problems: Continuous
Reading, writing, and comprehending instructions: Continuous
Adding, subtracting, multiplying, and dividing: Continuous
Accommodations and EEO Statement
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, email TD Bank US Workplace Accommodations Program at
USWAPTDO@td.com
and include your full name, contact information, and the accommodation needed.
#J-18808-Ljbffr
North Providence, Rhode Island, United States of America
Hours:
40 hrs/week
Pay Range:
$24.00 – $33.50 USD per hour
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.
Job Description
This role supervises day‑to‑day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. The role will drive, reinforce, and demonstrate meeting operational, customer, and sales objectives. In the absence of any other manager, the role is expected to manage the Store and run the teller side, platform, and customer escalations. The role supports driving a team in acquiring, retaining, and deepening relationships by reinforcing sales and advice activities that create personalized, connected experiences.
Depth & Scope
Provides supervisory oversight to a team of advice and service colleagues to achieve store objectives that result in legendary customer and colleague experiences
Provides day‑to‑day team leadership and work direction to ensure effective and efficient delivery of personalized/complex service and advice activities while maintaining compliance and regulatory guidelines
Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities
Work focus is generally short‑term with low to moderate risk
Demonstrates understanding of bank operational policies, procedures, and regulations and establishes expectations, delegates tasks, and educates the team on managing risk
Drives operational excellence in the store, including cash handling, vault management, control of negotiable items, fraud prevention, managing controllable expenses, promoting integrity, customer privacy, and employee safety
Engages in conversations with customers about loan products and facilitates the application intake; must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
Leads, develops, and coaches the team on delivering effective customer service, product, and advice conversations; supports service and advice strategies and tactics to improve the overall customer experience
Proficient in customer relationship tools, services, products, and campaigns to support the team in advocating for the customer
Requires knowledge and understanding of financial literacy and a broad range of products, services, and tools aligned with TD’s consultative approach
Acquires and deepens the store customer base through proactive sales and service activities utilizing generated leads specific to small business, residential mortgages, and complex products
Connects with customers and prospects, provides financial advice, and deepens relationships through lead management activities, including the creation & management of self‑generated leads, partner/retail referral leads, outbound calls, relay SMS, appointments, and lead prioritization
Education & Experience
High school diploma or GED required; undergraduate degree preferred
2+ years related experience working with customers and/or sales
Notary license (preferred)
Previous supervisory experience or demonstrated ability to provide direction, decision making, and coaching
Proven ability to meet and exceed customer expectations
Strong organization skills to handle multiple tasks in a fast‑paced environment
Effective verbal and written communication skills
Sound judgment in decision making and problem solving
Ability to multi‑task and maintain order in the store
Good working knowledge of Outlook, Lotus Notes, Word, and Excel
Ability to supervise and lead others
Ability to provide community services
Customer Accountabilities
Delivers end‑to‑end customer advice: building trust with educational content, providing consultative support, and advocating proactively
Proficient in all products and services to provide consultative advice and coaches and mentors the store team
Leads, coaches, and drives exceptional service at every customer interaction in the lobby and on the frontline
Completes customer transactions and utilizes customer relationship management tools for needs‑based conversations
Engages in lobby leadership and is the first point of contact for customer inquiries and escalations; resolves complaints
Leads execution of the store customer experience plan and supports the advice plan objectives while ensuring operational excellence
Provides coaching so customers are resolved through appropriate guidelines and personally participates in negotiation when needed
Responsible for a legendary service process, including over‑the‑counter transactions and complex sales and service requests
Coaches frontline colleagues on effective customer complaint resolution
Shared accountability with store leaders for lobby leadership
Leads to achieve an overall legendary customer experience in the store
Maintains optimal colleague scheduling for customer demands and compliance requirements
Assists in maintaining a professional and inviting space in all common areas, adhering to premises, marketing, and regulatory guidelines
Works collaboratively with TD partners to ensure customers are serviced in the channel best suited to their needs
Decides on advanced transactions and processes transactions ranging from routine to complex (check cashing, large withdrawals, deposits, loan payments) in accordance with bank policies
Shareholder Accountabilities
Strong knowledge of all operational systems and databases
Responsible for vault management, auditing, reporting, and balancing; manages store currency levels and tracks shipments and deliveries
Leads operational standards for the store, focusing on cash handling, control of negotiable items, fraud prevention, managing controllable expenses, integrity, customer privacy, and colleague safety
Plans, organizes, and coordinates daily branch activities and resolves operational issues and escalations
Owns simple to complex daily branch administrative duties
Approves financial transactions using sound judgment to minimize risk and prevent losses
Ensures operational excellence and compliance, including cash control procedures and customer authentication protocols
Applies operating policies and procedures consistently
Contributes to business objectives for operational excellence and process improvement
Supports accurate documentation of customer transactions and business intentions
Participates in continuous process improvement initiatives
Ensures due diligence for accurate transaction processing
Adheres to Bank Code of Conduct
Employee/Team Accountabilities
Leads and supports a high‑performing team, providing ongoing feedback, coaching, and performance reviews
Sets daily objectives, tracks progress, and rewards performance timely
Ensures compliance with regulatory and company policies for all customer interactions
Mentors team members in professional development and fosters a cohesive team culture
Shares knowledge and encourages strong working relationships with other functions and teams
Onboards new team members to ensure positive experience and proficiency
Encourages escalation of business challenges and supports change through positive reinforcement
Promotes a fair and equitable environment, supporting a diverse workforce and common goals
Acts as a brand champion for the business area and the bank internally and externally
Participates in teller team and platform performance management activities under the manager’s direction
OCC Language
This position falls within the definition of loan originator under Regulation Z and the definition of mortgage loan originator under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act)
Must be eligible for employment with a covered financial institution under Regulation Z standards
Must be eligible for registration as a registered mortgage loan originator with the NMLS in accordance with the SAFE Act
Successful criminal background check and credit report check are required by federal law
Physical Requirements
Never: 0%; Occasional: 1–33%; Frequent: 34–66%; Continuous: 67–100%
Domestic travel: Occasional; International travel: Never
Performing sedentary work: Continuous
Performing multiple tasks: Continuous
Operating standard office equipment: Continuous
Responding quickly to sounds: Continuous
Sitting: Continuous
Standing: Frequent
Walking: Frequent
Moving safely in confined spaces: Occasional
Lifting/Carrying (under 25 lbs.): Occasional
Lifting/Carrying (over 25 lbs.): Occasional
Squatting: Occasional
Bending: Occasional
Kneeling: Occasional
Crawling: Occasional
Climbing: Occasional
Reaching overhead: Occasional
Reaching forward: Occasional
Pushing: Occasional
Pulling: Occasional
Twisting: Occasional
Concentrating for long periods: Continuous
Applying common sense to standardized problems: Continuous
Reading, writing, and comprehending instructions: Continuous
Adding, subtracting, multiplying, and dividing: Continuous
Accommodations and EEO Statement
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, email TD Bank US Workplace Accommodations Program at
USWAPTDO@td.com
and include your full name, contact information, and the accommodation needed.
#J-18808-Ljbffr