Copier Service Technician - Field Service Technician
EGP - Document Solutions, Duluth, GA, United States
Job Title:
Copier Service Technician / Field Service Technician
Department:
Service & Support
Location:
Greater Atlanta Area (On-site/Field-based)
Job Type:
Full-time
Job Summary
EGP Document Solutions is looking for a mechanically inclined and tech‑savvy Copier Service Technician to join our field service team. In this role, you will be the face of our company, providing on‑site technical support, maintenance, and repairs for a variety of multi‑function printers (MFPs), scanners, and office equipment. You will ensure our clients’ business operations run smoothly by delivering timely solutions and exceptional customer service.
Key Responsibilities
Service printers/copiers with minimal assistance.
Troubleshoot basic printing issues and identify printer vs. network problems.
Install scanning and equipment in peer‑to‑peer environments.
Maintain inventory per company specifications.
Ensure your car, tool kit, and supplies are organized and ready.
Build and maintain professional relationships with customers and colleagues.
Provide sales support by advising on problems or potential leads.
Maximize equipment uptime with timely repairs and preventive maintenance.
Manage your time effectively and ensure a professional appearance.
Required Qualifications
Must possess a valid driver’s license, clean driving record and reliable transportation.
Ability to manage service calls requiring more time than anticipated without becoming frustrated or rushing through a job.
Superb customer service skills and an ability to diagnose and solve problems from non‑technical descriptions provided by their customers.
Provided Opportunities
Opportunity, career development and personal growth
A place where you can stop going to work and you can start building your career
Physical & Travel Requirements
Ability to lift up to 50 lbs. and perform frequent bending or reaching.
A valid driver’s license and a clean driving record for daily travel to client sites.
$18 - $21/hr. commensurate with experience and hiring bonus.
Health, dental, and vision insurance; 401(k) retirement plan; paid time off (PTO)
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Copier Service Technician / Field Service Technician
Department:
Service & Support
Location:
Greater Atlanta Area (On-site/Field-based)
Job Type:
Full-time
Job Summary
EGP Document Solutions is looking for a mechanically inclined and tech‑savvy Copier Service Technician to join our field service team. In this role, you will be the face of our company, providing on‑site technical support, maintenance, and repairs for a variety of multi‑function printers (MFPs), scanners, and office equipment. You will ensure our clients’ business operations run smoothly by delivering timely solutions and exceptional customer service.
Key Responsibilities
Service printers/copiers with minimal assistance.
Troubleshoot basic printing issues and identify printer vs. network problems.
Install scanning and equipment in peer‑to‑peer environments.
Maintain inventory per company specifications.
Ensure your car, tool kit, and supplies are organized and ready.
Build and maintain professional relationships with customers and colleagues.
Provide sales support by advising on problems or potential leads.
Maximize equipment uptime with timely repairs and preventive maintenance.
Manage your time effectively and ensure a professional appearance.
Required Qualifications
Must possess a valid driver’s license, clean driving record and reliable transportation.
Ability to manage service calls requiring more time than anticipated without becoming frustrated or rushing through a job.
Superb customer service skills and an ability to diagnose and solve problems from non‑technical descriptions provided by their customers.
Provided Opportunities
Opportunity, career development and personal growth
A place where you can stop going to work and you can start building your career
Physical & Travel Requirements
Ability to lift up to 50 lbs. and perform frequent bending or reaching.
A valid driver’s license and a clean driving record for daily travel to client sites.
$18 - $21/hr. commensurate with experience and hiring bonus.
Health, dental, and vision insurance; 401(k) retirement plan; paid time off (PTO)
#J-18808-Ljbffr