Desktop Support IT Technician
TEKsystems c/o Allegis Group, Pontiac, MI, United States
Overview
One of TEKsystems' clients is looking for multiple qualified candidates to support their IT department’s Desktop Support team. This is a first shift opportunity on a Contract to Hire basis, offering a chance to gain experience with a local enterprise company and grow within IT Support.
Top Skills Preferred
2 years of Desktop IT Support Experience
Any healthcare IT is a bonus
Microsoft 365, VPN, Active Directory
EMR Support (Cerner)
Windows 11, imaging and deployment experience
Job Description
A Desktop Support (or IT Site Support) role involves providing high-level on-site and remote technical assistance for VIPs, staff, and healthcare teams. Key responsibilities include resolving 1st and 2nd level IT incidents, managing hardware/software installations, and ensuring system uptime to support fast-paced, critical business operations.
Responsibilities
VIP/Site Support: Provide face-to-face and remote support to VIP users and staff, focusing on urgent resolution.
Incident Management: Manage the resolution of hardware and software tickets using ticketing systems, adhering to SLAs.
Hardware/Software Management: Setup, configure, and troubleshoot laptops, desktop equipment, and peripherals.
Onboarding/Offboarding: Assist with setting up IT equipment and accounts for new employees.
System Maintenance: Ensure workstations and network equipment are updated and functioning correctly.
Requirements and Qualifications
Strong knowledge of Windows-based systems and hardware troubleshooting.
Excellent customer service and communication skills to support high-pressure environments.
Experience in Active Directory, VPN, and Microsoft 365.
Ability to work in a fast-paced environment and prioritize critical tasks.
Job Type & Location
Contract to Hire position based out of Pontiac, MI.
Pay and Benefits
The pay range for this position is $20.00 – $22.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits may include medical, dental & vision, 401(k), life insurance, disability, HSA, transportation benefits, PTO, and other programs.
#J-18808-Ljbffr
One of TEKsystems' clients is looking for multiple qualified candidates to support their IT department’s Desktop Support team. This is a first shift opportunity on a Contract to Hire basis, offering a chance to gain experience with a local enterprise company and grow within IT Support.
Top Skills Preferred
2 years of Desktop IT Support Experience
Any healthcare IT is a bonus
Microsoft 365, VPN, Active Directory
EMR Support (Cerner)
Windows 11, imaging and deployment experience
Job Description
A Desktop Support (or IT Site Support) role involves providing high-level on-site and remote technical assistance for VIPs, staff, and healthcare teams. Key responsibilities include resolving 1st and 2nd level IT incidents, managing hardware/software installations, and ensuring system uptime to support fast-paced, critical business operations.
Responsibilities
VIP/Site Support: Provide face-to-face and remote support to VIP users and staff, focusing on urgent resolution.
Incident Management: Manage the resolution of hardware and software tickets using ticketing systems, adhering to SLAs.
Hardware/Software Management: Setup, configure, and troubleshoot laptops, desktop equipment, and peripherals.
Onboarding/Offboarding: Assist with setting up IT equipment and accounts for new employees.
System Maintenance: Ensure workstations and network equipment are updated and functioning correctly.
Requirements and Qualifications
Strong knowledge of Windows-based systems and hardware troubleshooting.
Excellent customer service and communication skills to support high-pressure environments.
Experience in Active Directory, VPN, and Microsoft 365.
Ability to work in a fast-paced environment and prioritize critical tasks.
Job Type & Location
Contract to Hire position based out of Pontiac, MI.
Pay and Benefits
The pay range for this position is $20.00 – $22.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits may include medical, dental & vision, 401(k), life insurance, disability, HSA, transportation benefits, PTO, and other programs.
#J-18808-Ljbffr