IT Support Analyst
TEKsystems, Portland, OR, United States
Job Responsibilities
Responds to, resolves, or escalates IT related issues raised via ticket system, chat, phone or walk‑up related to desktop, laptop, printer, VPN, telecom, and proprietary applications.
Escalate issues and coordinate referrals to appropriate personnel as necessary and notify stakeholders of status updates and ticket closure.
Install or reconfigure appropriate desktop hardware and peripherals, software, operating systems, network components, and telecommunications equipment.
Accurately process employee onboarding/offboarding and account changes via Active Directory and G‑Suite.
Participate in ordering, receiving, configuring, and deploying new desktop and laptop computers to end users.
Process decommissioning of hardware after offboarding and assist in researching accessories and supplies.
Responsible for managing and tracking company assets using multiple tools.
Assist IT with project work such as enterprise‑wide systems changes and software updates, writing and updating knowledge‑base articles and process documents.
Other duties as assigned.
Experience and Qualifications
Strong technical aptitude and quick learner with ability to understand workflow capability and constraints.
Excellent communication skills, both oral and written.
Strong organizational and time management skills with ability to work independently.
Working technical knowledge of current IT protocols, operating systems, and standards.
Excellent technical knowledge of PCs, printers and desktop hardware.
Excellent customer service skills.
Desire to learn, improve performance, and ask questions.
Ability to maintain professional demeanor under stress.
Ability to operate effectively in a team environment with both technical and non‑technical team members.
Associates degree in computer science, computer information systems or related field (experience may be considered in lieu of experience).
1‑3 years experience in Tier 1 Service Desk role.
Intermediate level of experience.
Skills
Google Suite, onboarding, offboarding, Mac OS, VPN.
ServiceNow, JumpCloud, Slack, A+ certification.
ADs/G‑Suite/MS Office/Slack/Zoom/VPN/Asset management/VoIP.
Computer configuration and deployment.
Job Type & Location
Contract position based out of Portland, OR. Fully onsite.
Pay and Benefits
Pay range: $21.00 - $25.00/hr.
Medical, dental & vision.
Critical Illness, Accident, and Hospital.
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available.
Life Insurance (voluntary life & AD&D for employee and dependents).
Short and long‑term disability.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time Off/Leave (PTO, vacation or sick leave).
Application Deadline
Position anticipated to close on Apr 28, 2026.
Equal Opportunity
The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Responds to, resolves, or escalates IT related issues raised via ticket system, chat, phone or walk‑up related to desktop, laptop, printer, VPN, telecom, and proprietary applications.
Escalate issues and coordinate referrals to appropriate personnel as necessary and notify stakeholders of status updates and ticket closure.
Install or reconfigure appropriate desktop hardware and peripherals, software, operating systems, network components, and telecommunications equipment.
Accurately process employee onboarding/offboarding and account changes via Active Directory and G‑Suite.
Participate in ordering, receiving, configuring, and deploying new desktop and laptop computers to end users.
Process decommissioning of hardware after offboarding and assist in researching accessories and supplies.
Responsible for managing and tracking company assets using multiple tools.
Assist IT with project work such as enterprise‑wide systems changes and software updates, writing and updating knowledge‑base articles and process documents.
Other duties as assigned.
Experience and Qualifications
Strong technical aptitude and quick learner with ability to understand workflow capability and constraints.
Excellent communication skills, both oral and written.
Strong organizational and time management skills with ability to work independently.
Working technical knowledge of current IT protocols, operating systems, and standards.
Excellent technical knowledge of PCs, printers and desktop hardware.
Excellent customer service skills.
Desire to learn, improve performance, and ask questions.
Ability to maintain professional demeanor under stress.
Ability to operate effectively in a team environment with both technical and non‑technical team members.
Associates degree in computer science, computer information systems or related field (experience may be considered in lieu of experience).
1‑3 years experience in Tier 1 Service Desk role.
Intermediate level of experience.
Skills
Google Suite, onboarding, offboarding, Mac OS, VPN.
ServiceNow, JumpCloud, Slack, A+ certification.
ADs/G‑Suite/MS Office/Slack/Zoom/VPN/Asset management/VoIP.
Computer configuration and deployment.
Job Type & Location
Contract position based out of Portland, OR. Fully onsite.
Pay and Benefits
Pay range: $21.00 - $25.00/hr.
Medical, dental & vision.
Critical Illness, Accident, and Hospital.
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available.
Life Insurance (voluntary life & AD&D for employee and dependents).
Short and long‑term disability.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time Off/Leave (PTO, vacation or sick leave).
Application Deadline
Position anticipated to close on Apr 28, 2026.
Equal Opportunity
The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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