Integrated Case Worker II
CalHR, Sacramento, KY, United States
Job Summary
Integrated Case Worker II in Crescent City applies regulations and procedures to determine eligibility for multiple public assistance benefits, provides basic employment services, and manages casework for both benefit and employment services. The position works under general supervision and independently determines eligibility, offers employment guidance, and performs integrated case management.
Responsibilities
Conducts group orientations and workshops to inform applicants and recipients of policies, program changes, individual rights and responsibilities, and participation requirements; assists participants in completing applications and employment readiness evaluation forms.
Interviews, advises, and guides a diverse population of clients to ascertain employability, isolate barriers to employment, evaluate need for public assistance, determine benefit eligibility, and authorize benefits and ancillary services/payments.
Handles crisis situations by authorizing benefits within guidelines or making appropriate referrals to staff and community resources for immediate services and assistance.
Conducts initial appraisal of case records to assess client education, work experience, skills, abilities, and job interests and advises clients in transition to employment.
Performs case studies to assess problems and develops appropriate methods of meeting client needs; may participate in a multi‑disciplinary team to develop an appropriate case treatment plan.
Assists clients with transportation, training, and other ancillary needs through authorization of ancillary services/payments and/or referral to community resources.
Identifies clients with social, behavioral, mental health, substance abuse, or other barriers to employment and refers them to department staff or community resources.
Analyzes financial, employment, family, and personal information to determine and authorize initial or continuing eligibility for multiple aid programs.
Develops and/or conducts classes designed to assist clients in obtaining and maintaining employment, including interview techniques, resume writing, job search methods, and labor market understanding.
Interprets and explains policies, rules, and regulations to clients and apprises them of their rights, responsibilities, and eligibility for program participation.
Resolves problems and discrepancies by securing documentation, medical condition substantiation, employment records, and aid confirmation from other agencies.
Ensures client application and declaration forms are completed accurately and thoroughly; obtains supporting information from clients and sources as required.
Conducts diversion evaluations to identify and recommend lump‑sum benefits for clients with immediate job prospects.
Determines when a client is not in compliance with employment program requirements, applies sanctions as mandated, and conducts client reconciliation interviews to bring clients back into conformity.
Uses a computer to input client information through an automated system.
Organizes and manages client caseload, taking required action within specific time limits established by regulation and local policy.
Maintains case record files, modifies client employment plan and eligibility files as necessary, and monitors client compliance with program standards and agreements.
Consults with and coordinates case management with other staff and service providers.
Acts as one‑stop assistant to help the public apply for and understand available resources and services.
Conducts field visits to complete application interviews, monitor client progress, and ensure compliance with Welfare‑to‑Work Plans.
Minimum Qualifications
Pattern 1:
One (1) year of full‑time experience as an Integrated Case Worker I.
Pattern 2:
Two (2) years of full‑time experience performing vocational guidance services, employment counseling or placement work; AND completion of the equivalent of 15 semester (22.5 quarter) units or 15 continuing education credits in behavioral science, sociology, psychology, counseling, or related coursework.
Pattern 3:
Thirty (30) months of full‑time experience performing vocation guidance services, employment counseling or placement work.
Pattern 4:
A bachelor's degree in a behavioral science (psychology, sociology, social work, counseling, vocational guidance), education, business/public administration or a closely related field; AND six months of experience performing vocational guidance, employment counseling or placement services.
Equal Employment Opportunity
The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
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Integrated Case Worker II in Crescent City applies regulations and procedures to determine eligibility for multiple public assistance benefits, provides basic employment services, and manages casework for both benefit and employment services. The position works under general supervision and independently determines eligibility, offers employment guidance, and performs integrated case management.
Responsibilities
Conducts group orientations and workshops to inform applicants and recipients of policies, program changes, individual rights and responsibilities, and participation requirements; assists participants in completing applications and employment readiness evaluation forms.
Interviews, advises, and guides a diverse population of clients to ascertain employability, isolate barriers to employment, evaluate need for public assistance, determine benefit eligibility, and authorize benefits and ancillary services/payments.
Handles crisis situations by authorizing benefits within guidelines or making appropriate referrals to staff and community resources for immediate services and assistance.
Conducts initial appraisal of case records to assess client education, work experience, skills, abilities, and job interests and advises clients in transition to employment.
Performs case studies to assess problems and develops appropriate methods of meeting client needs; may participate in a multi‑disciplinary team to develop an appropriate case treatment plan.
Assists clients with transportation, training, and other ancillary needs through authorization of ancillary services/payments and/or referral to community resources.
Identifies clients with social, behavioral, mental health, substance abuse, or other barriers to employment and refers them to department staff or community resources.
Analyzes financial, employment, family, and personal information to determine and authorize initial or continuing eligibility for multiple aid programs.
Develops and/or conducts classes designed to assist clients in obtaining and maintaining employment, including interview techniques, resume writing, job search methods, and labor market understanding.
Interprets and explains policies, rules, and regulations to clients and apprises them of their rights, responsibilities, and eligibility for program participation.
Resolves problems and discrepancies by securing documentation, medical condition substantiation, employment records, and aid confirmation from other agencies.
Ensures client application and declaration forms are completed accurately and thoroughly; obtains supporting information from clients and sources as required.
Conducts diversion evaluations to identify and recommend lump‑sum benefits for clients with immediate job prospects.
Determines when a client is not in compliance with employment program requirements, applies sanctions as mandated, and conducts client reconciliation interviews to bring clients back into conformity.
Uses a computer to input client information through an automated system.
Organizes and manages client caseload, taking required action within specific time limits established by regulation and local policy.
Maintains case record files, modifies client employment plan and eligibility files as necessary, and monitors client compliance with program standards and agreements.
Consults with and coordinates case management with other staff and service providers.
Acts as one‑stop assistant to help the public apply for and understand available resources and services.
Conducts field visits to complete application interviews, monitor client progress, and ensure compliance with Welfare‑to‑Work Plans.
Minimum Qualifications
Pattern 1:
One (1) year of full‑time experience as an Integrated Case Worker I.
Pattern 2:
Two (2) years of full‑time experience performing vocational guidance services, employment counseling or placement work; AND completion of the equivalent of 15 semester (22.5 quarter) units or 15 continuing education credits in behavioral science, sociology, psychology, counseling, or related coursework.
Pattern 3:
Thirty (30) months of full‑time experience performing vocation guidance services, employment counseling or placement work.
Pattern 4:
A bachelor's degree in a behavioral science (psychology, sociology, social work, counseling, vocational guidance), education, business/public administration or a closely related field; AND six months of experience performing vocational guidance, employment counseling or placement services.
Equal Employment Opportunity
The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
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