OAG - Child Support | Child Support Officer II | 26-0416
Texas Attorney General, Georgetown, TX, United States
Join the Office of the Attorney General’s (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in the lives of their children and ensuring that children in Texas receive the support they need and deserve. Child Support Officers (CSOs) conduct detailed investigations to locate absent parents, assist in establishing paternity, obtain court orders for financial support and health care coverage, enforce child support orders, respond to customer inquiries, promote parental involvement, and collaborate with state agencies and community organizations to serve Texas families. CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families. CSOs experience the challenge and honor of public service while enjoying a healthy work‑life balance; developing hands‑on experience; and engaging camaraderie with their colleagues across the state.
Responsibilities
Takes appropriate case action, including locating absent parents, establishing paternity for children born out-of-wedlock, establishing or enforcing child/medical support obligations, or initiating case closure.
Conducts detailed in‑office investigations to locate parties, verify employment and determine assets.
Prepares documents relating to legal and administrative actions to establish or enforce child support orders.
Negotiates lump‑sum payments from noncustodial parents who owe past‑due child/medical support.
Negotiates out‑of‑court settlements and agreements with parties.
Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s).
Documents all case actions taken using the appropriate agency tools, including but not limited to the Children Are My Priority system (ChAMP), case/court documents.
Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository.
Reviews cases to determine if the cases are eligible for closure.
Attends court to assist legal staff, as needed; researches case information on the computer, including the ChAMP system.
Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other state IV‑D regulations.
Assesses child support cases to determine appropriate case action.
Explains Child Support Program policies, procedures, and regulations to customers.
Responds to customer inquiries and complaints; assesses the validity of complaints against the IV‑D program with impartiality.
Serves as Notary Public.
Performs related work as assigned; maintains relevant knowledge necessary to perform essential job functions; attends work regularly in compliance with agreed‑upon work schedule.
Ensures security and confidentiality of sensitive and/or protected information; complies with all agency policies and procedures, including those pertaining to ethics and integrity.
Qualifications
Graduation from high school or equivalent; a bachelor’s degree from an accredited college or university; or experience in the following (or closely related) fields may be substituted for the required education on a year‑for‑year basis: full‑time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV‑A eligibility specialist.
Skill in interviewing and negotiating.
Skill in using a personal computer for word‑processing and data entry/retrieval.
Skill in basic mathematical computations.
Preferred Qualifications
Graduation from an accredited four‑year college or university.
Knowledge of investigative practices and techniques.
Proficiency in reading, writing, and speaking Spanish.
Additional Information
The Office of the Attorney General is an equal‑opportunity employer. Applicants may be subject to a criminal background check pursuant to the Texas Government Code.
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Responsibilities
Takes appropriate case action, including locating absent parents, establishing paternity for children born out-of-wedlock, establishing or enforcing child/medical support obligations, or initiating case closure.
Conducts detailed in‑office investigations to locate parties, verify employment and determine assets.
Prepares documents relating to legal and administrative actions to establish or enforce child support orders.
Negotiates lump‑sum payments from noncustodial parents who owe past‑due child/medical support.
Negotiates out‑of‑court settlements and agreements with parties.
Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s).
Documents all case actions taken using the appropriate agency tools, including but not limited to the Children Are My Priority system (ChAMP), case/court documents.
Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository.
Reviews cases to determine if the cases are eligible for closure.
Attends court to assist legal staff, as needed; researches case information on the computer, including the ChAMP system.
Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other state IV‑D regulations.
Assesses child support cases to determine appropriate case action.
Explains Child Support Program policies, procedures, and regulations to customers.
Responds to customer inquiries and complaints; assesses the validity of complaints against the IV‑D program with impartiality.
Serves as Notary Public.
Performs related work as assigned; maintains relevant knowledge necessary to perform essential job functions; attends work regularly in compliance with agreed‑upon work schedule.
Ensures security and confidentiality of sensitive and/or protected information; complies with all agency policies and procedures, including those pertaining to ethics and integrity.
Qualifications
Graduation from high school or equivalent; a bachelor’s degree from an accredited college or university; or experience in the following (or closely related) fields may be substituted for the required education on a year‑for‑year basis: full‑time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV‑A eligibility specialist.
Skill in interviewing and negotiating.
Skill in using a personal computer for word‑processing and data entry/retrieval.
Skill in basic mathematical computations.
Preferred Qualifications
Graduation from an accredited four‑year college or university.
Knowledge of investigative practices and techniques.
Proficiency in reading, writing, and speaking Spanish.
Additional Information
The Office of the Attorney General is an equal‑opportunity employer. Applicants may be subject to a criminal background check pursuant to the Texas Government Code.
#J-18808-Ljbffr