Customer Service Representative
AmeriVet Veterinary Partners, Los Angeles, CA, United States
Job Overview
Position: Veterinary Front Office / Client Services coordinator (Part-time). This role focuses on client and patient service, scheduling, coordination, and front-office administration in a veterinary setting.
Responsibilities
Greet clients and pets warmly and professionally
Answer multi-line phones promptly and route calls appropriately
Schedule appointments and procedures efficiently
Communicate services, pricing, and hospital policies clearly
Maintain accurate client and patient records
Provide education on basic pet care, wellness, and preventative services
Manage client communications including reminders, follow-ups, and emails
Admit and discharge patients for appointments, surgery, boarding, and grooming
Prepare and explain estimates and treatment plans
Ensure all required forms are completed and signed
Accurately document patient information and client communications
Assist with prescription processing and basic instructions
Patient Coordination
Admit and discharge patients for appointments, surgery, boarding, and grooming
Prepare and explain estimates and treatment plans
Ensure all required forms are completed and signed
Accurately document patient information and client communications
Assist with prescription processing and basic instructions
Scheduling & Workflow Management
Maintain an organized and effective appointment schedule
Identify urgent cases and escalate appropriately
Coordinate follow-up visits and ongoing care
Financial Duties
Process invoices and payments (cash, credit, check)
Explain charges and highlight value of services provided
Balance cash drawer and assist with end-of-day reconciliation
Maintain knowledge of routine service fees
Administrative & Front Office
Keep reception and exam areas clean, organized, and professional
Manage emails, faxes, and client correspondence
Maintain inventory of client education materials
Promote hospital services and retail products
What We’re Looking For
Friendly, professional, and compassionate demeanor
Strong multitasking and organizational skills
Ability to stay calm and efficient in a fast-paced environment
Excellent communication and customer service skills
Team-oriented attitude with a positive mindset
Attention to detail and accuracy in record-keeping
Qualifications
High school diploma or GED required
Customer service experience required (veterinary experience preferred)
Experience with veterinary software (EzyVet, SmartFlow) is a plus
Basic computer proficiency
Physical Requirements
Ability to stand, walk, and sit for extended periods
Ability to lift up to 40 lbs (assistance available for heavier patients)
Comfortable working around dogs, cats, and medical equipment
Facility Cleanliness & Maintenance
Promptly clean and disinfect any urine or feces in the lobby to maintain a safe and sanitary environment
Maintain cleanliness and organization of the reception area at all times
Ensure the client restroom is clean, stocked, and presentable throughout the day
Job Details
Job Type: Part-time
Pay: $18.00 – $23.00 per hour
Experience: Veterinary experience preferred but not required; Minimum 3 years of customer service experience preferred
Work Location: In person
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Position: Veterinary Front Office / Client Services coordinator (Part-time). This role focuses on client and patient service, scheduling, coordination, and front-office administration in a veterinary setting.
Responsibilities
Greet clients and pets warmly and professionally
Answer multi-line phones promptly and route calls appropriately
Schedule appointments and procedures efficiently
Communicate services, pricing, and hospital policies clearly
Maintain accurate client and patient records
Provide education on basic pet care, wellness, and preventative services
Manage client communications including reminders, follow-ups, and emails
Admit and discharge patients for appointments, surgery, boarding, and grooming
Prepare and explain estimates and treatment plans
Ensure all required forms are completed and signed
Accurately document patient information and client communications
Assist with prescription processing and basic instructions
Patient Coordination
Admit and discharge patients for appointments, surgery, boarding, and grooming
Prepare and explain estimates and treatment plans
Ensure all required forms are completed and signed
Accurately document patient information and client communications
Assist with prescription processing and basic instructions
Scheduling & Workflow Management
Maintain an organized and effective appointment schedule
Identify urgent cases and escalate appropriately
Coordinate follow-up visits and ongoing care
Financial Duties
Process invoices and payments (cash, credit, check)
Explain charges and highlight value of services provided
Balance cash drawer and assist with end-of-day reconciliation
Maintain knowledge of routine service fees
Administrative & Front Office
Keep reception and exam areas clean, organized, and professional
Manage emails, faxes, and client correspondence
Maintain inventory of client education materials
Promote hospital services and retail products
What We’re Looking For
Friendly, professional, and compassionate demeanor
Strong multitasking and organizational skills
Ability to stay calm and efficient in a fast-paced environment
Excellent communication and customer service skills
Team-oriented attitude with a positive mindset
Attention to detail and accuracy in record-keeping
Qualifications
High school diploma or GED required
Customer service experience required (veterinary experience preferred)
Experience with veterinary software (EzyVet, SmartFlow) is a plus
Basic computer proficiency
Physical Requirements
Ability to stand, walk, and sit for extended periods
Ability to lift up to 40 lbs (assistance available for heavier patients)
Comfortable working around dogs, cats, and medical equipment
Facility Cleanliness & Maintenance
Promptly clean and disinfect any urine or feces in the lobby to maintain a safe and sanitary environment
Maintain cleanliness and organization of the reception area at all times
Ensure the client restroom is clean, stocked, and presentable throughout the day
Job Details
Job Type: Part-time
Pay: $18.00 – $23.00 per hour
Experience: Veterinary experience preferred but not required; Minimum 3 years of customer service experience preferred
Work Location: In person
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