Child Support Specialist I
CalHR, Merced, CA, United States
Child Support Specialist I – Merced County
Child Support Specialist I in Merced County Department of Child Support Services performs a wide variety of child support duties, including maintaining a caseload, locating and interviewing custodial and non‑custodial parents and other relevant parties to elicit factual information, establishing child support obligations, enforcing child support laws, arranging support payments, preparing cases for court hearings, and performing related work as required.
Responsibilities
Manages a general caseload of child support legal actions and the establishment, enforcement, and collection of child support payment obligations based on established guidelines.
Coordinates appointments for personal interviews with custodial and non‑custodial parents, employers, and attorneys.
Develops and analyzes information for the establishment of paternity.
Uses a variety of methods, systems, and procedures for locating information on custodial and non‑custodial parents’ assets, income, and liabilities.
Evaluates income and expense data of custodial and non‑custodial parents to determine and recommend child support payment obligations based on established guidelines.
Responds to general inquiries and explains general child support laws, court orders, rules, regulations, and policies to the public and staff.
Participates in interviews to secure support agreements and to persuade responsible parties to make payments without recourse to legal action.
Prepares and processes legal documents necessary for the establishment, collection, and enforcement of child support obligations.
Documents and updates customer information, contact information, case actions/history logs, and records using a state‑wide automated system.
Provides case status information, explains the complaint resolution process, and answers case‑specific questions for all involved parties ensuring the verbiage used cannot be interpreted as legal advice.
Applies federal, state, and local codes, procedures, and rules in establishing and processing child support cases.
Coordinates and/or conducts genetic tests when needed.
Performs related duties as assigned.
Employment Standards
Knowledge of:
Civil and criminal law, and Federal and California laws and regulations pertaining to the establishment and enforcement of child support obligations.
Sources, methods and techniques used to locate non‑custodial parents, relatives and related persons, assets, income, and liabilities.
Techniques and methods for establishing paternity.
Child support specific collection methods and techniques.
Legal terminology used when explaining legal procedures to customers or the public.
When and how to prepare and process a variety of child support related legal documents in a clear and concise manner.
The structure and content of the English language.
Basic mathematics and business arithmetic, including addition, subtraction, multiplication, division, fractions, percentages, and decimals.
Skill/Ability to:
Apply specialized Federal child‑support laws and procedures as they apply to intergovernmental and international cases.
Explain child support procedures, regulations, and requirements to individuals from a wide variety of educational and cultural backgrounds.
Use effective interviewing techniques to interview a wide variety of people, over the telephone and in person.
Use patience, tact and courtesy in firmly dealing with people who may be uncooperative, unreasonable, angry, upset, or hostile.
Use sound independent judgment to analyze factual information, situations, and people.
Understand financial records such as tax records, income and expense reports, and employer earnings records to determine child support payment obligations.
Compile multiple pieces of information clearly and concisely into an organized and understandable written report or oral presentation.
Organize work and set priorities in order to meet critical deadlines with minimal direction.
Exercise initiative within the limits of assigned duties.
Maintain the confidentiality of sensitive or personal information.
Establish rapport and maintain effective working relationships with coworkers, courts, attorneys, other agencies, and the public.
Be flexible and supportive of change.
Prioritize multiple assignments having conflicting deadlines.
Effectively use computer and other resources to prepare and manage cases.
Minimum Qualifications
Two (2) years of full‑time clerical experience that included interaction with the public; OR
One year of full‑time experience performing debt‑collection duties that included interviewing others for the purpose of collecting information; OR
One year of full‑time experience performing duties of a Child Support Assistant I or Office Assistant II in a Child Support Services Department; OR
Completion of 60 semester or 90 quarter units of college.
Qualifying experience or education may be combined. Fifteen (15) semester units or twenty‑two (22) quarter units equal six months of experience.
Driver’s License Requirement
Some positions may require possession of a California driver’s license. Employees who drive on county business must possess a valid California driver’s license for the class of vehicle driven and meet automobile insurability requirements. Eligibility will be reviewed on a case‑by‑case basis for those who do not meet this requirement due to disability.
Equal Employment Opportunity
The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
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Child Support Specialist I in Merced County Department of Child Support Services performs a wide variety of child support duties, including maintaining a caseload, locating and interviewing custodial and non‑custodial parents and other relevant parties to elicit factual information, establishing child support obligations, enforcing child support laws, arranging support payments, preparing cases for court hearings, and performing related work as required.
Responsibilities
Manages a general caseload of child support legal actions and the establishment, enforcement, and collection of child support payment obligations based on established guidelines.
Coordinates appointments for personal interviews with custodial and non‑custodial parents, employers, and attorneys.
Develops and analyzes information for the establishment of paternity.
Uses a variety of methods, systems, and procedures for locating information on custodial and non‑custodial parents’ assets, income, and liabilities.
Evaluates income and expense data of custodial and non‑custodial parents to determine and recommend child support payment obligations based on established guidelines.
Responds to general inquiries and explains general child support laws, court orders, rules, regulations, and policies to the public and staff.
Participates in interviews to secure support agreements and to persuade responsible parties to make payments without recourse to legal action.
Prepares and processes legal documents necessary for the establishment, collection, and enforcement of child support obligations.
Documents and updates customer information, contact information, case actions/history logs, and records using a state‑wide automated system.
Provides case status information, explains the complaint resolution process, and answers case‑specific questions for all involved parties ensuring the verbiage used cannot be interpreted as legal advice.
Applies federal, state, and local codes, procedures, and rules in establishing and processing child support cases.
Coordinates and/or conducts genetic tests when needed.
Performs related duties as assigned.
Employment Standards
Knowledge of:
Civil and criminal law, and Federal and California laws and regulations pertaining to the establishment and enforcement of child support obligations.
Sources, methods and techniques used to locate non‑custodial parents, relatives and related persons, assets, income, and liabilities.
Techniques and methods for establishing paternity.
Child support specific collection methods and techniques.
Legal terminology used when explaining legal procedures to customers or the public.
When and how to prepare and process a variety of child support related legal documents in a clear and concise manner.
The structure and content of the English language.
Basic mathematics and business arithmetic, including addition, subtraction, multiplication, division, fractions, percentages, and decimals.
Skill/Ability to:
Apply specialized Federal child‑support laws and procedures as they apply to intergovernmental and international cases.
Explain child support procedures, regulations, and requirements to individuals from a wide variety of educational and cultural backgrounds.
Use effective interviewing techniques to interview a wide variety of people, over the telephone and in person.
Use patience, tact and courtesy in firmly dealing with people who may be uncooperative, unreasonable, angry, upset, or hostile.
Use sound independent judgment to analyze factual information, situations, and people.
Understand financial records such as tax records, income and expense reports, and employer earnings records to determine child support payment obligations.
Compile multiple pieces of information clearly and concisely into an organized and understandable written report or oral presentation.
Organize work and set priorities in order to meet critical deadlines with minimal direction.
Exercise initiative within the limits of assigned duties.
Maintain the confidentiality of sensitive or personal information.
Establish rapport and maintain effective working relationships with coworkers, courts, attorneys, other agencies, and the public.
Be flexible and supportive of change.
Prioritize multiple assignments having conflicting deadlines.
Effectively use computer and other resources to prepare and manage cases.
Minimum Qualifications
Two (2) years of full‑time clerical experience that included interaction with the public; OR
One year of full‑time experience performing debt‑collection duties that included interviewing others for the purpose of collecting information; OR
One year of full‑time experience performing duties of a Child Support Assistant I or Office Assistant II in a Child Support Services Department; OR
Completion of 60 semester or 90 quarter units of college.
Qualifying experience or education may be combined. Fifteen (15) semester units or twenty‑two (22) quarter units equal six months of experience.
Driver’s License Requirement
Some positions may require possession of a California driver’s license. Employees who drive on county business must possess a valid California driver’s license for the class of vehicle driven and meet automobile insurability requirements. Eligibility will be reviewed on a case‑by‑case basis for those who do not meet this requirement due to disability.
Equal Employment Opportunity
The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
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