L2 Desktop Support
TEKsystems, New York, NY, United States
Overview
Our client is building an onsite Level 2 IT support team for the client's New York City office. These technicians will serve as the primary escalation point for L1 support and handle the majority of deskside, desktop, and application troubleshooting. This is a longterm engagement with strong stability. CJIS FBI clearance is required and must be maintained annually.
Responsibilities
Provide L2 support to customers requiring technical assistance with computer systems, hardware, or software issues.
Document technical issues, resolutions, and follow-up actions in the ticketing system.
Escalate complex or unresolved incidents to higher-level support teams.
Follow approved customer engagement scripts and procedures.
Contribute to the creation and maintenance of technical documentation.
Maintain billable time and utilized time measures above specified minimum thresholds.
Work on assigned projects and tasks within the support team.
Qualifications & Skills
Windows 11
Troubleshooting
Microsoft 365
Desktop troubleshooting
Desktop support
Customer support
SQL Troubleshooting
Custom apps
ServiceNow
Jira
Tanium
Meraki
FortiGate firewalls
Networking technologies
ITIL
Certifications
Intermediate Level
Job Type & Location: This is a Contract position based out of New York, NY.
Pay & Benefits
The pay range for this position is $27.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York, NY.
Application Deadline
This position is anticipated to close on May 5, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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Our client is building an onsite Level 2 IT support team for the client's New York City office. These technicians will serve as the primary escalation point for L1 support and handle the majority of deskside, desktop, and application troubleshooting. This is a longterm engagement with strong stability. CJIS FBI clearance is required and must be maintained annually.
Responsibilities
Provide L2 support to customers requiring technical assistance with computer systems, hardware, or software issues.
Document technical issues, resolutions, and follow-up actions in the ticketing system.
Escalate complex or unresolved incidents to higher-level support teams.
Follow approved customer engagement scripts and procedures.
Contribute to the creation and maintenance of technical documentation.
Maintain billable time and utilized time measures above specified minimum thresholds.
Work on assigned projects and tasks within the support team.
Qualifications & Skills
Windows 11
Troubleshooting
Microsoft 365
Desktop troubleshooting
Desktop support
Customer support
SQL Troubleshooting
Custom apps
ServiceNow
Jira
Tanium
Meraki
FortiGate firewalls
Networking technologies
ITIL
Certifications
Intermediate Level
Job Type & Location: This is a Contract position based out of New York, NY.
Pay & Benefits
The pay range for this position is $27.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York, NY.
Application Deadline
This position is anticipated to close on May 5, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
#J-18808-Ljbffr