Technical Program Manager
eTeam, Dallas, TX, United States
Manages execution of complex technical programs using established methodologies.
Focuses on Lead-to-Cash processes for Customer Support, Customer Success, and Service Delivery teams.
Oversees a
technology landscape including Salesforce, Gainsight, and AI platforms.
Responsibilities
Project Planning and Execution
Scope and plan large-scale, cross-functional technology projects from start to finish.
Form project teams and secure resource commitments from line managers.
Select project methodologies and ensure team adherence to processes.
Estimate project effort and manage budget acquisition.
Lead project review meetings with Directors and VPs.
Program and Portfolio Management
Manage ongoing programs involving multiple projects and teams.
Define and track Program Key Performance Indicators (KPIs).
Plan for long-term resource requirements.
Facilitate program retrospectives and document roles and responsibilities.
Stakeholder Management and Communication
Drive change management to all of the impacted stakeholders and their enablers (e.g., Communications, Enablement.
Build and maintain relationships with company VPs and Directors.
Provide clear updates on changes to scope, schedule, and budget.
Report on technology portfolios to executives.
Identify methods to improve efficiency across projects and programs.
Methodologies and Tools
Establish consensus on project processes and templates.
Form cross-functional governance groups to maintain project standards.
Utilize frameworks such as Agile, SDLC, or Scrum.
Qualifications
7+ years of experience in technical program management.
Experience with GTM tools such as Salesforce and Gainsight.
Experience
utilizing AI (MS Copilot)
to improve individual and team productivity
#J-18808-Ljbffr
Focuses on Lead-to-Cash processes for Customer Support, Customer Success, and Service Delivery teams.
Oversees a
technology landscape including Salesforce, Gainsight, and AI platforms.
Responsibilities
Project Planning and Execution
Scope and plan large-scale, cross-functional technology projects from start to finish.
Form project teams and secure resource commitments from line managers.
Select project methodologies and ensure team adherence to processes.
Estimate project effort and manage budget acquisition.
Lead project review meetings with Directors and VPs.
Program and Portfolio Management
Manage ongoing programs involving multiple projects and teams.
Define and track Program Key Performance Indicators (KPIs).
Plan for long-term resource requirements.
Facilitate program retrospectives and document roles and responsibilities.
Stakeholder Management and Communication
Drive change management to all of the impacted stakeholders and their enablers (e.g., Communications, Enablement.
Build and maintain relationships with company VPs and Directors.
Provide clear updates on changes to scope, schedule, and budget.
Report on technology portfolios to executives.
Identify methods to improve efficiency across projects and programs.
Methodologies and Tools
Establish consensus on project processes and templates.
Form cross-functional governance groups to maintain project standards.
Utilize frameworks such as Agile, SDLC, or Scrum.
Qualifications
7+ years of experience in technical program management.
Experience with GTM tools such as Salesforce and Gainsight.
Experience
utilizing AI (MS Copilot)
to improve individual and team productivity
#J-18808-Ljbffr