Customer Service Representative
Spectrum Staffing Services, Columbus, NJ, United States
This role focuses on delivering high-quality customer service while supporting both domestic and international order fulfillment. The position plays a key part in coordinating logistics across multiple transportation methods, ensuring accurate order processing, and maintaining strong communication with internal teams and external partners. The ideal candidate will help drive efficient operations, improve processes, and contribute to overall customer satisfaction and business growth.
RESPONSIBILITIES
Oversee order processing, including entry, tracking, and invoicing for customer transactions
Coordinate shipments across various modes such as ground, rail, air, and ocean freight
Ensure timely and accurate execution of deliveries while meeting customer expectations
Collaborate with cross-functional teams including sales, logistics, finance, and third-party providers to support smooth operations
Monitor shipment progress and proactively address any delays or service issues
Maintain accurate documentation for domestic and international shipments, ensuring compliance with regulatory requirements
Support billing accuracy and assist with financial processes related to orders and consignment inventory
Communicate shipment updates and resolve inquiries to maintain a high level of customer satisfaction
Identify opportunities for process improvements and contribute to operational enhancement initiatives
Build and maintain strong professional relationships with both internal stakeholders and external partners
QUALIFICATIONS
Bachelor’s degree OR high school diploma with additional education and at least 3 years of relevant customer service experience
Experience with ERP systems (SAP preferred) and strong proficiency in Microsoft Office tools
Ability to manage multiple priorities and work effectively in a fast-paced environment
Strong organizational skills with attention to detail and accuracy
Effective communication and interpersonal skills, with a customer-focused mindset
Ability to collaborate across teams and build professional relationships
Commercial awareness and problem‑solving capability
Fluency in English; additional language skills are a plus
BENEFITS
Opportunity to work in a dynamic, global environment with exposure to international logistics and operations
Hands‑on experience with cross‑functional teams, enhancing both operational and communication skills
Career growth potential through involvement in process‑improvement initiatives and projects
Development of expertise in supply chain, customer service, and international trade operations
Stable and engaging role with a strong focus on professional development and continuous learning
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RESPONSIBILITIES
Oversee order processing, including entry, tracking, and invoicing for customer transactions
Coordinate shipments across various modes such as ground, rail, air, and ocean freight
Ensure timely and accurate execution of deliveries while meeting customer expectations
Collaborate with cross-functional teams including sales, logistics, finance, and third-party providers to support smooth operations
Monitor shipment progress and proactively address any delays or service issues
Maintain accurate documentation for domestic and international shipments, ensuring compliance with regulatory requirements
Support billing accuracy and assist with financial processes related to orders and consignment inventory
Communicate shipment updates and resolve inquiries to maintain a high level of customer satisfaction
Identify opportunities for process improvements and contribute to operational enhancement initiatives
Build and maintain strong professional relationships with both internal stakeholders and external partners
QUALIFICATIONS
Bachelor’s degree OR high school diploma with additional education and at least 3 years of relevant customer service experience
Experience with ERP systems (SAP preferred) and strong proficiency in Microsoft Office tools
Ability to manage multiple priorities and work effectively in a fast-paced environment
Strong organizational skills with attention to detail and accuracy
Effective communication and interpersonal skills, with a customer-focused mindset
Ability to collaborate across teams and build professional relationships
Commercial awareness and problem‑solving capability
Fluency in English; additional language skills are a plus
BENEFITS
Opportunity to work in a dynamic, global environment with exposure to international logistics and operations
Hands‑on experience with cross‑functional teams, enhancing both operational and communication skills
Career growth potential through involvement in process‑improvement initiatives and projects
Development of expertise in supply chain, customer service, and international trade operations
Stable and engaging role with a strong focus on professional development and continuous learning
#J-18808-Ljbffr