Branch Business Banker
PNC, Akron, OH, United States
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Business Banking Specialist.
Job Profile
Within PNC's Retail Branch Banking organization, Montrose Branch office, you will be based in Akron, OH. PNC is an in‑office company that fosters a collaborative and supporting culture where employees can thrive. This position does not sponsor visas or participate in STEM OPT.
Job Description
Acquires and expands share of wallet for Consumer and Business Banking opportunities under $2MM in sales revenue. Achieves business results through leadership and productive collaboration with a wide range of ecosystem partners. Responsible for proactive lead generation and appointments conducted inside and outside of branch. Delivers a differentiated client experience from acquisition through onboarding and servicing.
Proactive lead management and referral generation—leverages experience and knowledge of bank products and services to grow share of wallet and attract new consumer and business households. Responsible for managing and growing Business Banking relationships under $2MM in sales revenue. Generates quality referrals to ecosystem partners and maximizes business results using tools and protocols.
Develops ecosystem leadership inside and outside of the branch as a point of contact. Works across a broad range of ecosystem partners, including PNCWM, PNC Private Bank, Business Banking, and Mortgage. Identifies the resources best equipped to meet client needs and introduces the client accordingly. Holds partners accountable for routine updates and referral follow‑up.
Client experience and hospitality management—distinguishes the client experience through advanced conversation skills. Delivers client well‑being through tailored solutions aligned with clients’ holistic needs, including deposits, lending, cash management, payments, and investing. Solves clients’ problems courteously and with urgency, escalating where necessary. Acts as an advocate for clients and prospects across product, support, operations, and other departments.
Works with branch team to identify consumer and business banking opportunities to create referrals. Works closely with the Branch Manager and Business Banker to follow up on independent opportunities to expand share of wallet with consumer and business clients.
Creates client loyalty and grows client share of wallet through a differentiated client experience. Performs lobby engagement activities to connect with clients and positions PNC products to meet their needs. Educates clients on options for managing financial transactions by leveraging technology, tools and resources.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Participates in branch daily operations, ensuring they are completed efficiently and accurately.
Employee Expectations
Customer Focused—knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk—assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to and support of PNC’s Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role. Listed below are the required competencies, experience, education, and certifications.
Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Competencies
Banking Products
Business Acumen
Customer Experience Management
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Prospecting
Selling
Understanding Customer Needs
Work Experience
Roles at this level typically require a university/college degree with less than 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
Education
Bachelor’s
Certifications
No required certifications.
Licenses
Candidates considered will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Pay Transparency
Base Salary: $60,000.00 – $82,000.00. Salaries may vary based on geographic location, market data, and on individual skills, experience, and education. This role is incentive eligible with payment based upon company, business, and/or individual performance.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include medical/supplemental prescription drug coverage with a Health Savings Account feature, dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance including select programs fully paid; and a robust wellness program with financial incentives. In addition, PNC generally provides paid time off, including maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; 15 to 25 vacation days each year depending on career level; and years of service.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com and include “accommodation request” in the subject line along with your name, the job ID, and your preferred method of contact. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for assistance. All information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace and provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain an understanding of how PNC may use or disclose your personal information in our hiring practices.
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At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Business Banking Specialist.
Job Profile
Within PNC's Retail Branch Banking organization, Montrose Branch office, you will be based in Akron, OH. PNC is an in‑office company that fosters a collaborative and supporting culture where employees can thrive. This position does not sponsor visas or participate in STEM OPT.
Job Description
Acquires and expands share of wallet for Consumer and Business Banking opportunities under $2MM in sales revenue. Achieves business results through leadership and productive collaboration with a wide range of ecosystem partners. Responsible for proactive lead generation and appointments conducted inside and outside of branch. Delivers a differentiated client experience from acquisition through onboarding and servicing.
Proactive lead management and referral generation—leverages experience and knowledge of bank products and services to grow share of wallet and attract new consumer and business households. Responsible for managing and growing Business Banking relationships under $2MM in sales revenue. Generates quality referrals to ecosystem partners and maximizes business results using tools and protocols.
Develops ecosystem leadership inside and outside of the branch as a point of contact. Works across a broad range of ecosystem partners, including PNCWM, PNC Private Bank, Business Banking, and Mortgage. Identifies the resources best equipped to meet client needs and introduces the client accordingly. Holds partners accountable for routine updates and referral follow‑up.
Client experience and hospitality management—distinguishes the client experience through advanced conversation skills. Delivers client well‑being through tailored solutions aligned with clients’ holistic needs, including deposits, lending, cash management, payments, and investing. Solves clients’ problems courteously and with urgency, escalating where necessary. Acts as an advocate for clients and prospects across product, support, operations, and other departments.
Works with branch team to identify consumer and business banking opportunities to create referrals. Works closely with the Branch Manager and Business Banker to follow up on independent opportunities to expand share of wallet with consumer and business clients.
Creates client loyalty and grows client share of wallet through a differentiated client experience. Performs lobby engagement activities to connect with clients and positions PNC products to meet their needs. Educates clients on options for managing financial transactions by leveraging technology, tools and resources.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Participates in branch daily operations, ensuring they are completed efficiently and accurately.
Employee Expectations
Customer Focused—knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk—assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to and support of PNC’s Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role. Listed below are the required competencies, experience, education, and certifications.
Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Competencies
Banking Products
Business Acumen
Customer Experience Management
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Prospecting
Selling
Understanding Customer Needs
Work Experience
Roles at this level typically require a university/college degree with less than 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
Education
Bachelor’s
Certifications
No required certifications.
Licenses
Candidates considered will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Pay Transparency
Base Salary: $60,000.00 – $82,000.00. Salaries may vary based on geographic location, market data, and on individual skills, experience, and education. This role is incentive eligible with payment based upon company, business, and/or individual performance.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include medical/supplemental prescription drug coverage with a Health Savings Account feature, dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance including select programs fully paid; and a robust wellness program with financial incentives. In addition, PNC generally provides paid time off, including maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; 15 to 25 vacation days each year depending on career level; and years of service.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com and include “accommodation request” in the subject line along with your name, the job ID, and your preferred method of contact. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for assistance. All information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace and provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain an understanding of how PNC may use or disclose your personal information in our hiring practices.
#J-18808-Ljbffr