Reservations Supervisor - Waldorf Astoria Monarch Beach Resort and Club
Waldorf Astoria Monarch Beach Resort & Club, Dana Point, CA, United States
The award-winning AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Reservations Supervisor to join this fantastic team!
Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid‑back vibe and fun, active lifestyle.
The resort is perched on 175 acres atop a 150‑foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and beverage outlets, including 4 restaurants, a beach club, lounge, marketplace, and IRD.
Classification: Full‑Time
Shift: Various – must be available to weekdays, weekends, and holidays.
Pay: $28 per hour based on applicable and specialized experience and location.
What will I be doing?
Effectively lead reservations agents in the standards set forth by leadership.
Audit and coach team members for success.
Answer all guest calls in a timely manner, extending excellent service and Forbes standards with all guest interactions.
Coordinate booking of room, restaurant, spa and golf reservations; ensure reservation and guest information is complete and entered accurately.
Use selling strategies to maximize conversion, upsell room accommodations and decrease call abandonment to increase hotel revenue.
Sales commission incentive available for premium suite bookings and upsell once eligible.
Maintain extensive knowledge of all hotel features and services including dining outlets, spa offerings, golf details, all room types, rates, special packages, promotions, daily arrivals/departures/room availability and scheduled in‑house group activities.
What are we looking for?
We look for demonstration of Hilton’s Values:
Hospitality – passionate about delivering exceptional guest experiences.
Integrity – do the right thing all the time.
Leadership – leaders in our industry and communities.
Teamwork – team players in everything we do.
Ownership – owners of our actions and decisions.
Now – operate with a sense of urgency and discipline.
We also look for the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits
Access to pay when you need it through DailyPay.
Medical insurance coverage – for you and your family.
Mental health resources including Employee Assistance Program.
Best‑in‑class paid time off (PTO).
Go Hilton travel program: 100 nights of discounted travel.
Parental leave to support new parents.
Debt‑free education – access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications.
401K plan and company match to help save for retirement.
Hilton shares – employee stock purchase program (ESPP) – purchase Hilton shares at a 15 percent discount.
Career growth and development.
Team Member Resource Groups.
Recognition and rewards programs.
Available benefits may vary depending on property‑specific terms and conditions of employment.
Work Locations
Waldorf Astoria Monarch Beach Resort & Club
Schedule
Full‑time
Brand
Waldorf Astoria Hotels & Resorts
Job
Call Center and Reservations
#J-18808-Ljbffr
Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid‑back vibe and fun, active lifestyle.
The resort is perched on 175 acres atop a 150‑foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and beverage outlets, including 4 restaurants, a beach club, lounge, marketplace, and IRD.
Classification: Full‑Time
Shift: Various – must be available to weekdays, weekends, and holidays.
Pay: $28 per hour based on applicable and specialized experience and location.
What will I be doing?
Effectively lead reservations agents in the standards set forth by leadership.
Audit and coach team members for success.
Answer all guest calls in a timely manner, extending excellent service and Forbes standards with all guest interactions.
Coordinate booking of room, restaurant, spa and golf reservations; ensure reservation and guest information is complete and entered accurately.
Use selling strategies to maximize conversion, upsell room accommodations and decrease call abandonment to increase hotel revenue.
Sales commission incentive available for premium suite bookings and upsell once eligible.
Maintain extensive knowledge of all hotel features and services including dining outlets, spa offerings, golf details, all room types, rates, special packages, promotions, daily arrivals/departures/room availability and scheduled in‑house group activities.
What are we looking for?
We look for demonstration of Hilton’s Values:
Hospitality – passionate about delivering exceptional guest experiences.
Integrity – do the right thing all the time.
Leadership – leaders in our industry and communities.
Teamwork – team players in everything we do.
Ownership – owners of our actions and decisions.
Now – operate with a sense of urgency and discipline.
We also look for the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits
Access to pay when you need it through DailyPay.
Medical insurance coverage – for you and your family.
Mental health resources including Employee Assistance Program.
Best‑in‑class paid time off (PTO).
Go Hilton travel program: 100 nights of discounted travel.
Parental leave to support new parents.
Debt‑free education – access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications.
401K plan and company match to help save for retirement.
Hilton shares – employee stock purchase program (ESPP) – purchase Hilton shares at a 15 percent discount.
Career growth and development.
Team Member Resource Groups.
Recognition and rewards programs.
Available benefits may vary depending on property‑specific terms and conditions of employment.
Work Locations
Waldorf Astoria Monarch Beach Resort & Club
Schedule
Full‑time
Brand
Waldorf Astoria Hotels & Resorts
Job
Call Center and Reservations
#J-18808-Ljbffr