Medical Assistant II- Eating Disorder Clinic
Massachusetts General Hospital, Boston, MA, United States
Overview
The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.
Responsibilities
Show patients to examination rooms and prepare necessary equipment for healthcare providers.
Interview patients to obtain medical information, measure vital signs, weight, and height, and record information in the patient’s medical record.
Explain treatment procedures, medications, diets, and physician instructions to patients; order and organize educational materials to reinforce patient education.
Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
Maintain inventory of immunizations and check expiration dates. Provide immunizations (as applicable) which requires certification or three years of experience administering a vaccine and supervision of a provider.
Support quality initiatives within the department, such as implementing two patient identifiers and promoting hand hygiene.
Performs other duties as assigned.
Comply with all policies and standards.
Qualifications
High School Diploma or Equivalent – required
Associate's degree in medical assisting – preferred
Strong interpersonal and communication skills are essential for success in this position.
Ability to prioritize tasks in a complex and busy environment.
Accuracy and attention to detail.
Comply with all local, state and federal privacy and confidentiality rules and regulations.
Ability to take vital signs, manual blood pressures, collect blood samples and other specimens.
Comprehensive knowledge of medical terminology, procedures, and protocols.
Proficiency in electronic health record (EHR) systems and medical office software.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Managing one\'s own time and the time of others.
Equal Opportunity and Additional Information
The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.
Responsibilities
Show patients to examination rooms and prepare necessary equipment for healthcare providers.
Interview patients to obtain medical information, measure vital signs, weight, and height, and record information in the patient’s medical record.
Explain treatment procedures, medications, diets, and physician instructions to patients; order and organize educational materials to reinforce patient education.
Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
Maintain inventory of immunizations and check expiration dates. Provide immunizations (as applicable) which requires certification or three years of experience administering a vaccine and supervision of a provider.
Support quality initiatives within the department, such as implementing two patient identifiers and promoting hand hygiene.
Performs other duties as assigned.
Comply with all policies and standards.
Qualifications
High School Diploma or Equivalent – required
Associate's degree in medical assisting – preferred
Strong interpersonal and communication skills are essential for success in this position.
Ability to prioritize tasks in a complex and busy environment.
Accuracy and attention to detail.
Comply with all local, state and federal privacy and confidentiality rules and regulations.
Ability to take vital signs, manual blood pressures, collect blood samples and other specimens.
Comprehensive knowledge of medical terminology, procedures, and protocols.
Proficiency in electronic health record (EHR) systems and medical office software.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Managing one\'s own time and the time of others.
Equal Opportunity and Additional Information
The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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