Seasoned Commercial HVAC Technician
STR Mechanical, Charlotte, NC, United States
WHO IS FIRSTCALL MECHANICAL?
CTC is a commercial HVAC services company based in Charlotte, NC. Founded in 1988, CTC provides HVAC services to commercial customers across the Carolinas. In 2025, CTC partnered with FirstCall Mechanical.
A FirstCall Mechanical Company
FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. We serve a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self‑storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, we are committed to building durable partnerships and are actively expanding nationwide.
Seasoned Commercial HVAC Technician (Location: Charlotte, NC)
We are currently seeking an experienced Seasoned Commercial HVAC Technician to join our fast‑growing team. The ideal candidate will have a can‑do attitude, strong problem‑solving skills, and an active EPA certification.
Benefits Overview
Competitive weekly pay
Comprehensive healthcare coverage – medical, dental, vision, and more (including some 100% company‑paid plans)
Financial resources – 401(k) retirement savings plan with a 5% match, life insurance, short & long‑term disability
Time‑off & holidays – up to 4 weeks of paid off, 9 paid holidays plus Veterans Day for veterans
Career growth & development – company‑sponsored education and career advancement programs such as the FirstCall Academy, LEAP, and the FirstCall Progression Program
Generous referral bonus of $2,500 per referral
Role‑specific perks – company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances
Job Responsibilities
Diagnose causes of problems and/or failures in heating/air conditioning systems, refrigeration systems, and food service equipment, for the purpose of identifying equipment and/or systems repair and/or replacement needs with no mistakes/callbacks
Perform maintenance and service repairs, install new units, or replace parts of existing units according to specifications of 15 tons+
Maintain larger PM contracts with more than 5 units
Repair or replace defective parts in units and equipment and their controls
Service and troubleshoot mini‑splits and/or replace smaller RTUs and mini‑splits for 15 tons or less
Communicate with Dispatch to ensure completion of scheduled jobs
Maintain preventative maintenance schedules and procedures for customers
Provide elite customer service to every customer encountered
Accountabilities
Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry
Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC needs
Organizational Alignment
This position reports to the local Branch Manager and is responsible for engaging with the service team and all of our customers.
Qualifications
Valid driver’s license with acceptable driving record
Active EPA certification
3+ years of experience in a commercial HVAC setting
OSHA 10 certification
Manufacturer certification is preferred
Available to work flexible hours and on‑call shifts as needed
Strong mechanical aptitude and problem‑solving skills
Behavioral Profile
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively communicate with the customer by checking in and out with them on jobs. Able to explain the problems and resolution in a manner that the customer can understand. Closely communicate issues/concerns/updates with account managers on jobs.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal numbers. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem‑solving and prioritizing multiple tasks. Help take lead over and teach helpers and tech I’s.
Physical Demands
While performing the duties of this job, the employee is regularly required to use their hands. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth vision, and the ability to adjust focus.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
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CTC is a commercial HVAC services company based in Charlotte, NC. Founded in 1988, CTC provides HVAC services to commercial customers across the Carolinas. In 2025, CTC partnered with FirstCall Mechanical.
A FirstCall Mechanical Company
FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. We serve a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self‑storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, we are committed to building durable partnerships and are actively expanding nationwide.
Seasoned Commercial HVAC Technician (Location: Charlotte, NC)
We are currently seeking an experienced Seasoned Commercial HVAC Technician to join our fast‑growing team. The ideal candidate will have a can‑do attitude, strong problem‑solving skills, and an active EPA certification.
Benefits Overview
Competitive weekly pay
Comprehensive healthcare coverage – medical, dental, vision, and more (including some 100% company‑paid plans)
Financial resources – 401(k) retirement savings plan with a 5% match, life insurance, short & long‑term disability
Time‑off & holidays – up to 4 weeks of paid off, 9 paid holidays plus Veterans Day for veterans
Career growth & development – company‑sponsored education and career advancement programs such as the FirstCall Academy, LEAP, and the FirstCall Progression Program
Generous referral bonus of $2,500 per referral
Role‑specific perks – company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances
Job Responsibilities
Diagnose causes of problems and/or failures in heating/air conditioning systems, refrigeration systems, and food service equipment, for the purpose of identifying equipment and/or systems repair and/or replacement needs with no mistakes/callbacks
Perform maintenance and service repairs, install new units, or replace parts of existing units according to specifications of 15 tons+
Maintain larger PM contracts with more than 5 units
Repair or replace defective parts in units and equipment and their controls
Service and troubleshoot mini‑splits and/or replace smaller RTUs and mini‑splits for 15 tons or less
Communicate with Dispatch to ensure completion of scheduled jobs
Maintain preventative maintenance schedules and procedures for customers
Provide elite customer service to every customer encountered
Accountabilities
Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry
Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC needs
Organizational Alignment
This position reports to the local Branch Manager and is responsible for engaging with the service team and all of our customers.
Qualifications
Valid driver’s license with acceptable driving record
Active EPA certification
3+ years of experience in a commercial HVAC setting
OSHA 10 certification
Manufacturer certification is preferred
Available to work flexible hours and on‑call shifts as needed
Strong mechanical aptitude and problem‑solving skills
Behavioral Profile
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively communicate with the customer by checking in and out with them on jobs. Able to explain the problems and resolution in a manner that the customer can understand. Closely communicate issues/concerns/updates with account managers on jobs.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal numbers. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem‑solving and prioritizing multiple tasks. Help take lead over and teach helpers and tech I’s.
Physical Demands
While performing the duties of this job, the employee is regularly required to use their hands. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth vision, and the ability to adjust focus.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
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