Senior Manager, Workforce Management — Hybrid WFM Leader

GEICO is seeking a Senior Manager of Workforce Management in Lakeland, FL. This role involves leading a team focused on optimizing workforce management solutions across forecasting, scheduling, and performance insights within a hybrid work model. The ideal candidate will have strong leadership qualities, analytical expertise, and a proven track record in contact center operations to improve service levels and operational efficiency. Compensation ranges from $108,000 to $169,000.
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