Loss Mitigation Specialist II
Rockland Federal Credit Union, Lowell, MA, United States
Rockland Federal Credit Union (RFCU) is seeking a Loss Mitigation Specialist. Reporting to the Financial Assistance Manager, this role manages complex delinquent accounts with a focus on bankruptcy, foreclosure, and loan modification solutions, while ensuring compliance with regulatory and Credit Union standards.
Key Responsibilities
Manage complex delinquent accounts, including bankruptcy, foreclosure, loan modifications, and deceased member processes
Serve as a resource for team members, handling escalations and supporting day‑to‑day operations
Conduct detailed loan research and partner with internal teams to resolve issues
Communicate with members to resolve delinquency and establish payment solutions
Evaluate eligibility for loan modifications and manage supporting documentation and timelines
Oversee bankruptcy case activity, including filings, reaffirmations, and coordination with legal partners
Maintain accurate documentation of all collection activity and account updates
Act as primary contact for attorneys and vendors, ensuring timely follow‑up
Support reporting requirements related to investors and regulatory entities
Qualifications
Experience in collections, bankruptcy, loss mitigation, or foreclosure
Strong knowledge of delinquency management and regulatory requirements
Experience handling complex and escalated accounts
Proficiency in Microsoft Office
Strong analytical and problem‑solving skills
Work Schedule and Benefits
As a Loss Mitigation Specialist II, you will work a 40‑hour full‑time schedule Monday through Friday 8:30 am – 5:00 pm. RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit‑sharing potential, flexible health and dependent care plans, life, AD&D, and LTD insurance, plus a generous tuition reimbursement program and a paid time‑off package.
Pay Range
Base hourly pay: $29.04 – $30.49. Final base pay determined by skills, education, and experience, with consideration of internal equity.
Equal Opportunity Employer
Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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Key Responsibilities
Manage complex delinquent accounts, including bankruptcy, foreclosure, loan modifications, and deceased member processes
Serve as a resource for team members, handling escalations and supporting day‑to‑day operations
Conduct detailed loan research and partner with internal teams to resolve issues
Communicate with members to resolve delinquency and establish payment solutions
Evaluate eligibility for loan modifications and manage supporting documentation and timelines
Oversee bankruptcy case activity, including filings, reaffirmations, and coordination with legal partners
Maintain accurate documentation of all collection activity and account updates
Act as primary contact for attorneys and vendors, ensuring timely follow‑up
Support reporting requirements related to investors and regulatory entities
Qualifications
Experience in collections, bankruptcy, loss mitigation, or foreclosure
Strong knowledge of delinquency management and regulatory requirements
Experience handling complex and escalated accounts
Proficiency in Microsoft Office
Strong analytical and problem‑solving skills
Work Schedule and Benefits
As a Loss Mitigation Specialist II, you will work a 40‑hour full‑time schedule Monday through Friday 8:30 am – 5:00 pm. RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit‑sharing potential, flexible health and dependent care plans, life, AD&D, and LTD insurance, plus a generous tuition reimbursement program and a paid time‑off package.
Pay Range
Base hourly pay: $29.04 – $30.49. Final base pay determined by skills, education, and experience, with consideration of internal equity.
Equal Opportunity Employer
Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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